Vodafone UK - Bexleyheath Reviews 

312
TrustScore 5 out of 5

5.0

Unit 59 68 The Mall , Broadway Shopping Centre, DA6 7JN Bexleyheath, GB


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Rated 5 out of 5 stars

Went into the branch to discuss sim upgrades, as my partners bills were high, and spent time with staff member Wayne, who found offers that dropped the bill to a more manageable monthly price. He g... See more

Company replied

Rated 5 out of 5 stars

Anthonia was very helpful in choosing the type of phone i want to buy and she took her time to make sure I was satisfied. I am very happy coming to vodafone/three thank you.

Company replied

Rated 5 out of 5 stars

Theo has been incredibly helpful today, she’s sorted out everything we come in for today. Highly recommend Theo.

Company replied

Rated 5 out of 5 stars

Theo’s patience and willingness to explain the different options finally working out what was best for me and our company 3.30 pm on sunday as opposed to Bromley which never had the model we wanted (... See more

Company replied


Company details


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  • Unit 59 68 The Mall , Broadway Shopping Centre, DA6 7JN, Bexleyheath, United Kingdom

5.0

Excellent

TrustScore 5 out of 5

312 reviews

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1-star

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5.0

All reviews

(312)

42,359 reviews in the last 12 months

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Rated 5 out of 5 stars

Excellent above and beyond customer…

Excellent above and beyond customer service from Ryan at the Bexleyheath store. Very efficient explained everything in clear and detailed manner. Many thanks Ryan

July 25, 2025
Unprompted review
Vodafone UK - Bexleyheath logo

Reply from Vodafone UK - Bexleyheath

Hi Lesley ,

Thank you so much for your wonderful review and the amazing support you’ve shown for Ryan —it truly means a lot to us!

If there's ever anything you need, please don't hesitate to reach out to our Social Media team. You can find us on Facebook at vodafone.uk/2Fpnah2 or on X at vodafone.uk/3LXh2xl.. We're always here for you!

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Staff very helpful

July 23, 2025
Unprompted review
Vodafone UK - Bexleyheath logo

Reply from Vodafone UK - Bexleyheath

Hey there,

Thank you for your review. It's always lovely to read such nice feedback.
 
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Very informative and helpful

Very informative and helpful. Explained everything clearly and concisely

July 18, 2025
Unprompted review
Vodafone UK - Bexleyheath logo

Reply from Vodafone UK - Bexleyheath

Hey Stephen,

Thank you for your review. It's always lovely to read such nice feedback.
 
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Even though salesperson was busy she…

Even though salesperson was busy she still managed to sort my phine at the same time (multi-tasking) which meant our visit took a mere 10 mins! Super speedy ultra helpful
Ta very much

July 18, 2025
Unprompted review
Vodafone UK - Bexleyheath logo

Reply from Vodafone UK - Bexleyheath

Hey Ginny,

Thank you for your review. It's always lovely to read such nice feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Customer service from Holly in your…

Customer service from Holly in your Bexleyheath store was exemplary. She was very informative & helpful, polite & friendly.

July 15, 2025
Unprompted review
Vodafone UK - Bexleyheath logo

Reply from Vodafone UK - Bexleyheath

Hey Sharon,
 
This is fantastic to hear! We really appreciate the feedback.
 
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

My phone was water damaged and I needed…

My phone was water damaged and I needed it to organise a funeral , the assistant was very helpful and informative and advised me of various options. I would recommend her to friends and family , 10/10 j

July 9, 2025
Unprompted review
Vodafone UK - Bexleyheath logo

Reply from Vodafone UK - Bexleyheath

Hey Linda,
 
This is fantastic to hear! We really appreciate the feedback.
 
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Wonderfull device by holly a fantastic…

Wonderfull device by holly a fantastic person

July 8, 2025
Unprompted review
Vodafone UK - Bexleyheath logo

Reply from Vodafone UK - Bexleyheath

Hey Lucio,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Holly was great in helping with 2 new…

Holly was great in helping with 2 new phones,would recommend Vodafone in future.

July 8, 2025
Unprompted review
Vodafone UK - Bexleyheath logo

Reply from Vodafone UK - Bexleyheath

Hey there,

 This is fantastic to hear! We really appreciate the feedback. If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl



Thanks again,

Vodafone Social Media Team

Rated 5 out of 5 stars

Ryan- amazing gentleman thanks for…

Ryan- amazing gentleman thanks for everything 👍

July 6, 2025
Unprompted review
Vodafone UK - Bexleyheath logo

Reply from Vodafone UK - Bexleyheath

Hey George,

Thanks for the lovely review and fantastic support for Ryan.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Great Customer Service - Bexleyheath

I had a great experience at the Vodafone store in Bexleyheath and wanted to say thanks to Mihai and Holly. They were extremely helpful, patient, and professional while setting up my new SIM contract. They took the time to explain everything clearly, give great advice on the best deal for me and made the whole process easy and stress-free. Their customer service was spot on – friendly, knowledgeable, and genuinely customer-focused. Big thanks to both of them!

July 1, 2025
Unprompted review
Vodafone UK - Bexleyheath logo

Reply from Vodafone UK - Bexleyheath

Hey Simona,

Thanks for the lovely review and fantastic support for Mihai and Holly. It is always a pleasure to receive such positive feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Ryan and Holly were fantastic and went…

Ryan and Holly were fantastic and went above and beyond customer service

June 26, 2025
Unprompted review
Vodafone UK - Bexleyheath logo

Reply from Vodafone UK - Bexleyheath

Hey Alison,
Thanks for the lovely review and fantastic support for Ryan and Holly.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Lovely treatment from friendly staff…

Lovely treatment from friendly staff (Ryan and Holly)

June 26, 2025
Unprompted review
Vodafone UK - Bexleyheath logo

Reply from Vodafone UK - Bexleyheath

Hey Barry,

Thanks for the lovely review and fantastic support for Ryan and Holly.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Zafer

very helpful and kindest staff
they explained every thing basic and understan

June 21, 2025
Unprompted review
Vodafone UK - Bexleyheath logo

Reply from Vodafone UK - Bexleyheath

Hi Zafer. Thank you for your review. It's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:

Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

I have been extremely impressed with Vodafone Bexleyheath …

I have been extremely impressed with the service that I have received from Vodafone Bexleyheath.
Holly and Theo have provided excellent service in assisting me with my new phone that I swapped over. They went above and beyond with the customer service and took time out to explain how to use my phone.
I would highly recommend Vodafone Bexleyheath

June 21, 2025
Unprompted review
Vodafone UK - Bexleyheath logo

Reply from Vodafone UK - Bexleyheath

Hi Jackie. Thank you for your review. It's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:

Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Holly is an absolute credit to…

Holly is an absolute credit to Vodafone, so helpful so knowledgeable and a real asset for this company.

June 19, 2025
Unprompted review
Vodafone UK - Bexleyheath logo

Reply from Vodafone UK - Bexleyheath

Hey Sarah, this is lovely to hear, thank you for sharing! Great to hear Holly made such a great impression.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Fahim the best !

June 19, 2025
Unprompted review
Vodafone UK - Bexleyheath logo

Reply from Vodafone UK - Bexleyheath

Hi Danut. Thank you for your review. It's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:

Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Ryan was really helpful

Ryan was really helpful! Helped with my partners upgrade - I didn’t even plan to have an upgrade but was convinced to get one! Really nice guy - thank you so much !

June 16, 2025
Unprompted review
Vodafone UK - Bexleyheath logo

Reply from Vodafone UK - Bexleyheath

Hey Emily! We're happy to hear that you had a positive experience! We appreciate your kind words and are so glad that our team could assist you with your upgrade. Thank you for your review!

If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Great costumer service from Mihai

April 14, 2025
Unprompted review
Vodafone UK - Bexleyheath logo

Reply from Vodafone UK - Bexleyheath

Hi Tony. Thank you for your review for Mihai. It's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:

Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Mihai has been brilliant with our…

Mihai has been brilliant with our confusing situation. We have had a few issues in the past and bad experiences with Vodafone buy Mihai has been able to help with my new upgrade and coming away from my fathers account and making my own, thank you very much Mihai.

June 6, 2025
Unprompted review
Vodafone UK - Bexleyheath logo

Reply from Vodafone UK - Bexleyheath

Hi, we are pleased to hear about your fantastic recent experience. It's great to hear Mihai was helpful and delivered an excellent service. Thank you for your 5 star feedback. We hope you enjoy your upgrade.

Thanks,
Vodafone Social Media Team

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