Went into the branch to discuss sim upgrades, as my partners bills were high, and spent time with staff member Wayne, who found offers that dropped the bill to a more manageable monthly price. He g... See more
Company replied
Unit 59 68 The Mall , Broadway Shopping Centre, DA6 7JN Bexleyheath, GB
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Went into the branch to discuss sim upgrades, as my partners bills were high, and spent time with staff member Wayne, who found offers that dropped the bill to a more manageable monthly price. He g... See more
Company replied
Anthonia was very helpful in choosing the type of phone i want to buy and she took her time to make sure I was satisfied. I am very happy coming to vodafone/three thank you.
Company replied
Theo has been incredibly helpful today, she’s sorted out everything we come in for today. Highly recommend Theo.
Company replied
Theo’s patience and willingness to explain the different options finally working out what was best for me and our company 3.30 pm on sunday as opposed to Bromley which never had the model we wanted (... See more
Company replied
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Unit 59 68 The Mall , Broadway Shopping Centre, DA6 7JN, Bexleyheath, United Kingdom
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Theodora was polite, courteous and polite very helpful renewing my contract

Reply from Vodafone UK - Bexleyheath
Helped to choose the best payment plan and the connection.
Great job done by Mr. Fahim

Reply from Vodafone UK - Bexleyheath
After my wife experience in coming to the store to do an upgrade, we decided to return to the Bexleyheath store, to arranged a new line for my son and an upgrade. This time we were seen by Ryan, and the customer service was impecable. Very pleasant to speak to him, very efficient and we always had honest view to what we will benefit the most. Ryan also went over an above to check if the other services with Vodafone are at the best deal we can have. Truly happy with the outcome. I would rate the service over 5*

Reply from Vodafone UK - Bexleyheath
I came to the store to get an upgrade. I was seen by Theodora, who provided a splendid customer service, 5*, will be underrated. Theodora provided an unbias advise, showing a care for what is right for me as customer. She also looked for the best deal. I always struggle with first getting through customer service over the phone, so coming to the store was a bliss.

Reply from Vodafone UK - Bexleyheath
Lady was very helpful and gave me alot of good information and and made my experience very easy

Reply from Vodafone UK - Bexleyheath
Theodora was great very professional and saved me lots of money on my phone plans

Reply from Vodafone UK - Bexleyheath
Mihai was very friendly, approachable, helpful, and supportive. He multitasks very well: can answer queries from other customers while transferring all files from my old iPhone handset to my new iPhone 16 Pro Max

Reply from Vodafone UK - Bexleyheath
Ryan was amazing so helpful took his time customer service is next to nothing defiantly ask for him to help next time needed

Reply from Vodafone UK - Bexleyheath
I was served by a lovely retail advisor called Aaliyah, she was super helpful and could not do enough for me. She is an asset to Vodaphone. Thank you Aaliyah for all your help. Your a gem, my daughter is very happy.

Reply from Vodafone UK - Bexleyheath
Theo was amazing great customer service - everything communicated very well when purchasing a new phone deal

Reply from Vodafone UK - Bexleyheath
Saw Mehmet, he was quick and knowledgeable. Converted me over from EE. Would highly recommend seeing Mehmet

Reply from Vodafone UK - Bexleyheath
I had an excellent experience at Vodafone and I was able to set up a phone contract. We was supported by Mihai which he was able to assit us with the deals and was able to answer all the questions we had. He was friendly and helpful and we had a good experience.

Reply from Vodafone UK - Bexleyheath
Theo was incredibly helpful and patient when sorting out some options and made sure we knew exactly what we were signing up for

Reply from Vodafone UK - Bexleyheath
Theo was completely wonderful and very professional

Reply from Vodafone UK - Bexleyheath
Meet a very nice management team (Holly & Mihai) who helped me out. Thank you

Reply from Vodafone UK - Bexleyheath
The member of staff was very knowledgeable and quick.

Reply from Vodafone UK - Bexleyheath
Fahim and Mehmet where really helpful, gave me an amazing offer, a new phone and even traded in my old phone, helped me transfer everything, they where really great.

Reply from Vodafone UK - Bexleyheath

Reply from Vodafone UK - Bexleyheath
Theo, was extremely helpful and has a friendly approach, I am very happy with the service I have received today.

Reply from Vodafone UK - Bexleyheath
Mihai took the time to help me with my new iPhone and resolve the issues with my Vodafone account.
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