We decided to call into the Birkenhead store to look at upgrade options for 1 of the 4 family phones we have. We ended up with 2 new phones, and a much better deal for our broadband! Dylan was amazin... See more
Company replied
Location
Switch location39 Milton Pavement,Grange Precinct, CH41 2YA Birkenhead, GB
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Nowshin was very friendly and helpful. She went above and beyond with the help for my order. She stayed more time than the closing time to get me order submitted. Thanks
Company replied
Met a young new starter, Beth, who was pleasant and reassuring, and she would help with my phone change. Although we encountered a few hiccups, the other staff members came to Beth's assistance, and... See more
Company replied
I walked into this store feeling wound up and frustrated having wasted 2 hours on the internet and phone getting nowhere. Within 15 minutes Dylan had completely sorted out my issue. The job was done... See more
Company replied
Company details
- Mobile Network Operator
- Cell Phone Store
- Internet Provider
- Phone and Internet Service
- Telecommunications Service Provider
About Vodafone UK - Birkenhead
Written by the company
Brands Available Here: Vodafone & Three
Visit Our Website - Vodafone
Visit Our Website - Three
Contact info
39 Milton Pavement,Grange Precinct, CH41 2YA, Birkenhead, United Kingdom
5.0
Excellent
336 reviews
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Dylan was brilliant
Dylan was brilliant, second time he has helped us with our phones and he couldn't be more helpful. Im not that tech savvy and got a bit mixed up with my account and Dylan sat down and took the time to explain everything clearly. Ill be back again when it's time to renew.
May 4, 2026
Unprompted review
Reply from Vodafone UK - Birkenhead
Hey Stephen,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl.
Thanks again,
Vodafone Social Media Team
Dylan was amazing and helped us with…
Dylan was amazing and helped us with all our needs, he took time to go through all our options with us and made us feel extremely relaxed
May 4, 2026
Unprompted review
Reply from Vodafone UK - Birkenhead
Hey,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Tom in the Birkenhead store was amazing…
Tom in the Birkenhead store was amazing and very helpful and sorted my new phone and contrast out efficiently and quickly
May 4, 2026
Unprompted review
Reply from Vodafone UK - Birkenhead
Hey Kristy,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at
https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Matt was great help lovely fella got me…
Matt was great help lovely fella got me a great deal thankful for all his help
May 2, 2026
Unprompted review
Reply from Vodafone UK - Birkenhead
Hey Daniel,
Thanks for the lovely review and fantastic support for Matt.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Lovely customer service from matt thank…
Lovely customer service from matt thank you
May 2, 2026
Unprompted review
Reply from Vodafone UK - Birkenhead
Hey Nicola,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Beth and Laura
Beth and Laura were extremely helpful. Very kind and made it easy for me to understand, each thing involved.
April 30, 2026
Unprompted review
Reply from Vodafone UK - Birkenhead
Hey Sheila,
Thanks for the lovely review and fantastic support for Beth.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via X at http://vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Thomas
Thomas , was amazing ,
Assisted with getting a new phone and updated my sim also was able to get my Apple Watch
Also my sons sim
We where 3 years out of date
Thank you
April 28, 2026
Unprompted review
Reply from Vodafone UK - Birkenhead
Hey Courtney,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Excellent service
Beth the vodafone advisor was so helpful.
Beth explained everything at length even though I am a dinosaur and tend to struggle with technology.
Beth was very professional and treated me with the utmost empathy.
Thank you..
April 27, 2026
Unprompted review
Reply from Vodafone UK - Birkenhead
Hey William,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Today i have been in Vodafone…
Today i have been in Vodafone birkenhead I was seen by Laura Laura has dealt with my queries previously today was buying a new mobile phone. Laurie as always was pleasant, polite and patient with me. Dealt with my queries knowledgeable and explained a d asked if I had understood. Laura is a valued member of your staff
April 22, 2026
Unprompted review
Reply from Vodafone UK - Birkenhead
Hey Elizabeth,
Thanks for the lovely review and fantastic support for Laura.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Great service from Tom
Great service, knowledgeable and helpful technicians. Answered all my questions.
April 18, 2026
Unprompted review
Reply from Vodafone UK - Birkenhead
Hey Tina,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Gave me helpful and honest advice when…
Gave me helpful and honest advice when looking at getting a new phone contract.
April 17, 2026
Unprompted review
Reply from Vodafone UK - Birkenhead
Hey Sophie ,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Came into store today with no idea of…
Came into store today with no idea of what phone I wanted as not great with technology. Was served by Dylan who was really friendly and very knowledgeable. Left store with new phone ordered and being delivered to home the next day. Great service
April 13, 2026
Unprompted review
Reply from Vodafone UK - Birkenhead
Hey Laura
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Dillon helped me to upgrade my Sim only…
Dillon helped me to upgrade my Sim only contract and move my broadband over from talk talk.
I found the whole experience a hassle free pleasant experience. Dillon explained my options very clearly and did so in a very professional manner.
I would recommend my friends to ask for him if they ever needed help choosing a plan.
He’s a credit to your organisation.
April 12, 2026
Unprompted review
Reply from Vodafone UK - Birkenhead
Hey Mark,
Thanks for the lovely review and fantastic support.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Fantastic service from Dylan when…
Fantastic service from Dylan when problems with apps from Samsung to Google phone. Amazing, what a star! Couldn't asked for a better service ***** 5 star!!!
April 12, 2026
Unprompted review
Reply from Vodafone UK - Birkenhead
Hey Lynn,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Laura birkenhead store manager.
Laura birkenhead store manager.
Absolutely amazing service from start to finish 👏. Talked me though everything I needed to know. Got me the best price plan. Also took her time to fix a virus on my phone.
Excellent customer service
April 11, 2026
Unprompted review
Reply from Vodafone UK - Birkenhead
Hey,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2.
Thanks again,
Vodafone Social Media Team
Great Service
I was helped by Beth and Matthew, they quickly understood what I needed and came up with the perfect phone and data deal. I would highly recommend Vodafone. Great service.
March 27, 2026
Unprompted review
Reply from Vodafone UK - Birkenhead
Hey Holmes,
Thanks for the lovely review and fantastic support for Beth and Matthew.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Vodafone Birkenhead
Beth went out of her way to check for the best deals. When the signature pad stopped working she tried to fix it as soon as possible. All in all it took longer than it should have but she was professional and friendly.
April 1, 2026
Unprompted review
Reply from Vodafone UK - Birkenhead
Hey Genevieve,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Tom was very pleasant and very helpful
April 1, 2026
Unprompted review
Reply from Vodafone UK - Birkenhead
Hey Sue,
Thanks for the lovely review and fantastic support for Tom.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
The lady that served me was very…
The lady (Beth) that served me was very helpful, well informed, patient and honest with some difficult questions.
She was able to provide me with the SIM option that I wanted.
The customer service has been excellent and easily better than my previous provider of more than 20 years.
All in all a great experience.
March 7, 2026
Unprompted review
Reply from Vodafone UK - Birkenhead
Hey Gautam,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2.
Thanks again,
Vodafone Social Media Team
Great friendly service from Dylan also…
Great friendly service from Dylan also very helpful with renewing my contracts for my phone & WiFi.
March 31, 2026
Unprompted review
Reply from Vodafone UK - Birkenhead
Hey Mr Rhone,
Thanks for the lovely review and fantastic support for Dylan.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
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