We decided to call into the Birkenhead store to look at upgrade options for 1 of the 4 family phones we have. We ended up with 2 new phones, and a much better deal for our broadband! Dylan was amazin... See more
Company replied
Location
Switch location39 Milton Pavement,Grange Precinct, CH41 2YA Birkenhead, GB
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Nowshin was very friendly and helpful. She went above and beyond with the help for my order. She stayed more time than the closing time to get me order submitted. Thanks
Company replied
Met a young new starter, Beth, who was pleasant and reassuring, and she would help with my phone change. Although we encountered a few hiccups, the other staff members came to Beth's assistance, and... See more
Company replied
I walked into this store feeling wound up and frustrated having wasted 2 hours on the internet and phone getting nowhere. Within 15 minutes Dylan had completely sorted out my issue. The job was done... See more
Company replied
Company details
- Mobile Network Operator
- Cell Phone Store
- Internet Provider
- Phone and Internet Service
- Telecommunications Service Provider
About Vodafone UK - Birkenhead
Written by the company
Brands Available Here: Vodafone & Three
Visit Our Website - Vodafone
Visit Our Website - Three
Contact info
39 Milton Pavement,Grange Precinct, CH41 2YA, Birkenhead, United Kingdom
5.0
Excellent
336 reviews
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The young woman who served me was very…
The young woman who served me was very helpful even though she was just starting on the front counter her customer service was excellent
December 4, 2025
Unprompted review
Reply from Vodafone UK - Birkenhead
Hey Jon,
Thanks for the lovely review and fantastic support.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Very helpful very friendly outstanding…
Very helpful very friendly outstanding customer service and answered all my questions very professionally and overall very nice
December 15, 2025
Unprompted review
Reply from Vodafone UK - Birkenhead
Hey,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2.
Thanks again,
Vodafone Social Media Team
Laura has provided us with the perfect…
Laura has provided us with the perfect customer service. Efficient, Friendly and Excellent at explaining everything. What more could you want?
Well done Vodaphone!
December 10, 2025
Unprompted review
Reply from Vodafone UK - Birkenhead
Hey Hugo,
Thanks for the lovely review and fantastic support for Laura.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Met a young new starter
Met a young new starter, Beth, who was pleasant and reassuring, and she would help with my phone change.
Although we encountered a few hiccups, the other staff members came to Beth's assistance, and I was satisfied with the slight delay. The end product was achieved, and I thanked Beth for her help.
December 6, 2025
Unprompted review
Reply from Vodafone UK - Birkenhead
Hey Alan,
Thanks for the lovely review and fantastic support for Beth.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Tom was really helpful and sorted a new…
Tom was really helpful and sorted a new phone and an issue I was having at the same time. He was really knowledgeable and helpful.
December 6, 2025
Unprompted review
Reply from Vodafone UK - Birkenhead
Hey Josie,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
very helpful towards me and my grandson…
very helpful towards me and my grandson while we was needing help
December 6, 2025
Unprompted review
Reply from Vodafone UK - Birkenhead
Hey Louis,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at
https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Dylan was amazing
Dylan was amazing. I broke my phone ans raced down to the shop 15 mins before you were closing and managed to upgrade me straight away. Im self employed so as you can imagine i was very stressed out. So i was very grateful for Dylan working against the clock
December 2, 2025
Unprompted review
Reply from Vodafone UK - Birkenhead
Hey Laura,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Dylan in Birkenhead store was…
Dylan in Birkenhead store was fantastic. His knowledge and customer care is 2nd to none. Sorted my situation in a very efficient and stress free way. Thanks Dylan
December 5, 2025
Unprompted review
Reply from Vodafone UK - Birkenhead
Hey Sean ,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Dylan was very helpful and sorted my…
Dylan was very helpful and sorted my phone account and new broadband deal out very promptly and did a great job.
December 3, 2025
Unprompted review
Reply from Vodafone UK - Birkenhead
Hey,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 and Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Very helpful found the best deal for me…
Very helpful found the best deal for me appreciated his help
December 2, 2025
Unprompted review
Reply from Vodafone UK - Birkenhead
Hey,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 and Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Dylan was so helpful in store today
Dylan was so helpful in store today. Really helpful and made our experience in store amazing 👏 ⭐️⭐️⭐️⭐️⭐️
November 29, 2025
Unprompted review
Reply from Vodafone UK - Birkenhead
Hey Steph,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Laura was very helpful with all my…
Laura was very helpful with all my problems with my phone..and gave me lots of good advice... with this i purchased a s11 ipad. Thanks again.. will return after Xmas... merry Christmas everyone. X
November 22, 2025
Unprompted review
Reply from Vodafone UK - Birkenhead
Hey Paul,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
visited our local branch in…
I visited our local branch in Birkenhead today, We was seen by Dylan who was really helpful, friendly and knowledgeable.
We left renewing our contracts and feeling completely satisfied.
Thanks very much for all your help Dylan.
November 28, 2025
Unprompted review
Reply from Vodafone UK - Birkenhead
Hey Kirsty,
Thanks for the lovely review and fantastic support for Dylan.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2.
Thanks again,
Vodafone Social Media Team
Laura and Birkenhead Vodafone shop
Laura and Birkenhead Vodafone shop, has been invaluable, in helping me restore my data from my stolen phone. She also set me up with a better tariff. In addition, I was so impressed with her professionalism that I choose to purchase a new phone from her store to replace the phone I had lost. She also helped me reinstate the telephone numbers that I would have almost certainly lost if it wasn't for Laura. Her technical skills are a credit to Vodafone and herself as a member of staff.
November 28, 2025
Unprompted review
Reply from Vodafone UK - Birkenhead
Hey Mick,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Despite problems with data transfer…
Despite problems with data transfer Dylan was extremely patient and professional. He went beyond what was required
November 27, 2025
Unprompted review
Reply from Vodafone UK - Birkenhead
Hey David,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Tom attended to us right away
Tom attended to us right away, was very personable and went out of his way to find us the right and best deal. He moved me over from another company with upgraded services and saved me money as well. A win win.
November 22, 2025
Unprompted review
Reply from Vodafone UK - Birkenhead
Hey there,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at
https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Saturday 15.11.25
Hari and Beth were exceptionally professional and delivered excellent customer service. I was offered all options to find exactly what I required. Thank you both so much.
November 15, 2025
Unprompted review
Reply from Vodafone UK - Birkenhead
We're so happy to hear that you received such great support! We appreciate you taking the time to leave us this lovely review.
Thanks,
Vodafone Social Media Team
Tom was great very happy with the…
Tom was great very happy with the service I received. The only issue I had however was with system which was awful as it was very slow. Hi Otherwise highly recommended
November 15, 2025
Unprompted review
Reply from Vodafone UK - Birkenhead
We're so happy to hear that you received such great support! We appreciate you taking the time to leave us this lovely review.
Thanks,
Vodafone Social Media Team
Member of staff really helpful.
Tom really made this experience easier for me, really helpful and cheerful. Would highly recommend.
October 11, 2025
Unprompted review
Reply from Vodafone UK - Birkenhead
We're happy to hear that you had such a positive experience and appreciate you sharing your fantastic feedback with us.
Thanks,
Vodafone Social Media Team
Excellent first class help from Neil in…
Excellent first class help from Neil in Birkenhead store
November 5, 2025
Unprompted review
Reply from Vodafone UK - Birkenhead
We're so happy to hear that you received such great support! We appreciate you taking the time to leave us this lovely review.
Thanks,
Vodafone Social Media Team
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