I had the most pleasant and efficient service with Pat the other day. I would like to thank her for explaining the contract clearly, answering all my one hundred questions. Thank you Pat!
Company replied
Unit 313 , Bull Ring, B5 4BU Birmingham, GB
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I had the most pleasant and efficient service with Pat the other day. I would like to thank her for explaining the contract clearly, answering all my one hundred questions. Thank you Pat!
Company replied
Went in today at the Vodafone store and Adam was very helpful, he welcomed me and directed me where to wait to get support. Dee was amazing at supporting with collecting my phone and even told me I... See more
Company replied
Amazing service from Aadil Supported given where needed, happy to begin a new journey on the contract every month
Company replied
Moment I stepped through doors Pat greeted me with a smile and from then on process was floorless. Very happy with service. Sanj kept me company whilst Pat was away dealing with return. Very pleasant... See more
Company replied
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Unit 313 , Bull Ring, B5 4BU, Birmingham, United Kingdom
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amazing service by dee in bullring for my phone and sim will go again 100%

Reply from Vodafone UK - Birmingham Bullring
Really good experience in store, went in to check my data roaming for when I go away. The store was slightly busy but this the wait time didn’t seem that long at all due to regular updates and conversation. Once saw we had a look through my account and they really helped me understand that I was actually overpaying on my bill due to the last contract finishing and help with set up a new sim only deal.
Really attentive members of the team with great customer service skills.

Reply from Vodafone UK - Birmingham Bullring
Came here expecting to see good reviews about Kully. He opened the store early for me and insisted, didn't make me feel bad about it. Managed to recommend just the right phone for my situation which was urgent as I start a new role soon and needed one ASAP.
It was affordable, exactly what I needed and even the right colour. Came with a free tablet. He was personable, laid back and gave solid advice. Went out of his way to make things smooth and to help me out where possible with prices. Sound guy. Good store and good tunes.
Didn't even ask me to write a review which speaks volumes. Will be heading back tomorrow to sort out a sim and I trust it will be dealt with.

Reply from Vodafone UK - Birmingham Bullring

Reply from Vodafone UK - Birmingham Bullring
Kully was a great help and got me the right phone and was very accommodating and i will be reffering all my family and friends too him as Tesfay reffered me to him and i was bery happy. Sidi

Reply from Vodafone UK - Birmingham Bullring
Wow. Maryam and sanjeev. Amazing customer services. They delt with my situation so calmly and helped me. Due to this situation I want to become Vodafone customer service. I will be taking out new contract with yourself. All because you was better then ee. They both should be nominated for the month.
Thank ypu onces again.

Reply from Vodafone UK - Birmingham Bullring
When into the Bullring store and was served by Kully and Sanj and was very happy with the service and friendly atmosphere. I would recommend all all friends and family to this store in Bullring Birmingham

Reply from Vodafone UK - Birmingham Bullring
Very good customer service from Aadil. The guy is very good!

Reply from Vodafone UK - Birmingham Bullring
Aadil has been amazing moved to PAYM was on PAYG

Reply from Vodafone UK - Birmingham Bullring
Aadil has been amazing and has moved me from PAYG to PAYM

Reply from Vodafone UK - Birmingham Bullring
Dee helped me with my broadband deal and gave gift card as well so happy to switch my house WiFi

Reply from Vodafone UK - Birmingham Bullring
The lady who served me Zara was amazing she made my visit so easy and i came out with what i wanted and more

Reply from Vodafone UK - Birmingham Bullring
Aadil was amazing, I visited your store and advisor is amazing as I went to another branch and they did not help. Thank you Aadil. Keeping me with Vodafone

Reply from Vodafone UK - Birmingham Bullring
Dee was very helpful in finding me the best deal for my needs, ended up with a better data deal!

Reply from Vodafone UK - Birmingham Bullring
Pat was very nice and helpful, got me a new phone contract. Very friendly

Reply from Vodafone UK - Birmingham Bullring
Best customer service Kully.
Great communication ,Top Man deserves a promotion 100% should run the company!!

Reply from Vodafone UK - Birmingham Bullring
I received an excellent service and support from Zara today. She was very attentive to my needs and understood exactly what we wanted. Thank you so much!

Reply from Vodafone UK - Birmingham Bullring
Aadil has been amazing and sold me a new iPhone 17 Pro Max, Thank You

Reply from Vodafone UK - Birmingham Bullring
Kully was amazing helped me with my query also found me a great deal on a new sim… very friendly… happy days 😊

Reply from Vodafone UK - Birmingham Bullring
Aadil has been amazing and sold me Broadband best guy ever

Reply from Vodafone UK - Birmingham Bullring
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