Vodafone UK - Birmingham Bullring Reviews 

448
TrustScore 5 out of 5

4.9

Unit 313 , Bull Ring, B5 4BU Birmingham, GB


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Rated 5 out of 5 stars

Went in today at the Vodafone store and Adam was very helpful, he welcomed me and directed me where to wait to get support. Dee was amazing at supporting with collecting my phone and even told me I... See more

Company replied

Rated 5 out of 5 stars

I had the most pleasant and efficient service with Pat the other day. I would like to thank her for explaining the contract clearly, answering all my one hundred questions. Thank you Pat!

Company replied

Rated 5 out of 5 stars

Amazing service from Aadil Supported given where needed, happy to begin a new journey on the contract every month

Company replied

Rated 5 out of 5 stars

Moment I stepped through doors Pat greeted me with a smile and from then on process was floorless. Very happy with service. Sanj kept me company whilst Pat was away dealing with return. Very pleasant... See more

Company replied


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  • Unit 313 , Bull Ring, B5 4BU, Birmingham, United Kingdom

4.9

Excellent

TrustScore 5 out of 5

448 reviews

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4.9

All reviews

(448)

40,947 reviews in the last 12 months

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Rated 5 out of 5 stars

Pat more than happy with the service 10…

Pat more than happy with the service 10 out of10

April 9, 2026
Unprompted review
Vodafone UK - Birmingham Bullring logo

Reply from Vodafone UK - Birmingham Bullring

Hey,

Thank you for your review. It's always lovely to read such nice feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

I came inn for a headset and saw kully…

I came inn for a headset and saw kully which is the person who did my broadband and upgrade last time. He was really lovely and professional. Due to this reason I decided to upgrade both my phone and broadband with him. This highlights the importance of good customer service I came inn wanting a headset and left with upgrades for both my phone and broadband.

April 8, 2026
Unprompted review
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Reply from Vodafone UK - Birmingham Bullring

Hey Hibaq,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Aadil has given me the best support and…

Aadil has given me the best support and has moved me from PAYG to PAYM

April 8, 2026
Unprompted review
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Reply from Vodafone UK - Birmingham Bullring

Hey Fadil,

Thanks for the lovely review and fantastic support for Aadil.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Sammy at Vodafone provided exceptional…

Sammy at Vodafone provided exceptional customer service. He was patient, knowledgeable, and genuinely committed to helping me resolve my issue. It’s rare to meet someone who goes above and beyond with such professionalism and kindness. Truly outstanding support.

April 8, 2026
Unprompted review
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Reply from Vodafone UK - Birmingham Bullring

Hey Tahir,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Aadil was amazing and is a star

April 6, 2026
Unprompted review
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Reply from Vodafone UK - Birmingham Bullring

Hey,

Thanks for the lovely review and fantastic support for Aadil.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Sammy has really helped me out today

Sammy has really helped me out today - what a life saver. Best customer service experience I’ve ever had in my entire life, what an amazing guy

April 4, 2026
Unprompted review
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Reply from Vodafone UK - Birmingham Bullring

Hey Keira,
Thanks for the lovely review and fantastic support for Sammy.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Kully is really helpful

Kully is really helpful, I came in with an issue with my data he helped me out and also put the price of my plan down, really good advisor

April 4, 2026
Unprompted review
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Reply from Vodafone UK - Birmingham Bullring

Hey Amara,

Thanks for the lovely review and fantastic support for Kully.

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Mohamed Samuel was very helpful and…

Mohamed Samuel was very helpful and found us a great deal

April 4, 2026
Unprompted review
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Reply from Vodafone UK - Birmingham Bullring

Hey Wendy,

Thanks for the lovely review and fantastic support for Mohamed Samuel.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Pat was amazing to work with

Pat was amazing to work with! She was friendly, professional, and very helpful. Everything went smoothly thanks to her. Highly recommend!

March 28, 2026
Unprompted review
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Reply from Vodafone UK - Birmingham Bullring

Hey Roza,

Thanks for the lovely review and fantastic support for Pat.

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Ballal was able to assist

Ballal was able to assist

April 3, 2026
Unprompted review
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Reply from Vodafone UK - Birmingham Bullring

Hey Jay,

Thank you for the wonderful review. It's a pleasure to receive such kind comments about Ballal.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

I had a great experience at Vodafone…

I had a great experience at Vodafone Bullring. Kully is an amazing assistant, found the best deal, efficient and a big credit to the bullring team.

I received an upgrade within 20 minutes.

April 3, 2026
Unprompted review
Vodafone UK - Birmingham Bullring logo

Reply from Vodafone UK - Birmingham Bullring

Hey,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Zara helped me with a voxi

Zara helped me with a voxi

April 3, 2026
Unprompted review
Vodafone UK - Birmingham Bullring logo

Reply from Vodafone UK - Birmingham Bullring

Hey,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Great customer service

Great customer service! Very polite and professional staff

April 2, 2026
Unprompted review
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Reply from Vodafone UK - Birmingham Bullring

Hey Zahra,

Thanks for the lovely review and fantastic support for us.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Kullu was of great help

Kullu was of great help. As always he is helpful. I wait for him always so I can be helped by him.

April 1, 2026
Unprompted review
Vodafone UK - Birmingham Bullring logo

Reply from Vodafone UK - Birmingham Bullring

Hey,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Aadil was very helpful and patient with…

Aadil was very helpful and patient with helping me sign up for a new SIM card and would recommend his services

April 1, 2026
Unprompted review
Vodafone UK - Birmingham Bullring logo

Reply from Vodafone UK - Birmingham Bullring

Hey Zion,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Pat gives perfect service and explains…

Pat gives perfect service and explains perfectly she is kind and helpful a lot

March 28, 2026
Unprompted review
Vodafone UK - Birmingham Bullring logo

Reply from Vodafone UK - Birmingham Bullring

Hey NoobarBG,
 
This is really lovely to hear, thanks for the review!
 
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Came into store because i was unable to…

Came into store because i was unable to use my new phone. The advisor ballal took time to sit me down and answer my questions.

March 27, 2026
Unprompted review
Vodafone UK - Birmingham Bullring logo

Reply from Vodafone UK - Birmingham Bullring

Hey Dbdb,

Thanks for the lovely review and fantastic support for Ballal .

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Mohammed Sameiul is

Mohammed Sameiul is
Extremely helpful and answered all my questions

March 25, 2026
Unprompted review
Vodafone UK - Birmingham Bullring logo

Reply from Vodafone UK - Birmingham Bullring

Hey Dominic,

Thanks for the lovely review and fantastic support.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Excellent service

Aadil took care of me and ensured I left the shop having signed up to a new contract that suits me exactly. I am very satisfied. Thank you so much Aadil.

March 25, 2026
Unprompted review
Vodafone UK - Birmingham Bullring logo

Reply from Vodafone UK - Birmingham Bullring

Hey Christopher,
 
This is fantastic to hear! We really appreciate the feedback.
 
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Kully did a great job for me in a…

Kully did a great job for me in a stressful situation

March 20, 2026
Unprompted review
Vodafone UK - Birmingham Bullring logo

Reply from Vodafone UK - Birmingham Bullring

Hey James,
 
Thanks for the lovely review and fantastic support for Kully.
 
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

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