Went in today at the Vodafone store and Adam was very helpful, he welcomed me and directed me where to wait to get support. Dee was amazing at supporting with collecting my phone and even told me I... See more
Company replied
Unit 313 , Bull Ring, B5 4BU Birmingham, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Went in today at the Vodafone store and Adam was very helpful, he welcomed me and directed me where to wait to get support. Dee was amazing at supporting with collecting my phone and even told me I... See more
Company replied
I had the most pleasant and efficient service with Pat the other day. I would like to thank her for explaining the contract clearly, answering all my one hundred questions. Thank you Pat!
Company replied
Amazing service from Aadil Supported given where needed, happy to begin a new journey on the contract every month
Company replied
Moment I stepped through doors Pat greeted me with a smile and from then on process was floorless. Very happy with service. Sanj kept me company whilst Pat was away dealing with return. Very pleasant... See more
Company replied
Written by the company
Unit 313 , Bull Ring, B5 4BU, Birmingham, United Kingdom
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Pat more than happy with the service 10 out of10

Reply from Vodafone UK - Birmingham Bullring
I came inn for a headset and saw kully which is the person who did my broadband and upgrade last time. He was really lovely and professional. Due to this reason I decided to upgrade both my phone and broadband with him. This highlights the importance of good customer service I came inn wanting a headset and left with upgrades for both my phone and broadband.

Reply from Vodafone UK - Birmingham Bullring
Aadil has given me the best support and has moved me from PAYG to PAYM

Reply from Vodafone UK - Birmingham Bullring
Sammy at Vodafone provided exceptional customer service. He was patient, knowledgeable, and genuinely committed to helping me resolve my issue. It’s rare to meet someone who goes above and beyond with such professionalism and kindness. Truly outstanding support.

Reply from Vodafone UK - Birmingham Bullring

Reply from Vodafone UK - Birmingham Bullring
Sammy has really helped me out today - what a life saver. Best customer service experience I’ve ever had in my entire life, what an amazing guy

Reply from Vodafone UK - Birmingham Bullring
Kully is really helpful, I came in with an issue with my data he helped me out and also put the price of my plan down, really good advisor

Reply from Vodafone UK - Birmingham Bullring
Mohamed Samuel was very helpful and found us a great deal

Reply from Vodafone UK - Birmingham Bullring
Pat was amazing to work with! She was friendly, professional, and very helpful. Everything went smoothly thanks to her. Highly recommend!

Reply from Vodafone UK - Birmingham Bullring

Reply from Vodafone UK - Birmingham Bullring
I had a great experience at Vodafone Bullring. Kully is an amazing assistant, found the best deal, efficient and a big credit to the bullring team.
I received an upgrade within 20 minutes.

Reply from Vodafone UK - Birmingham Bullring

Reply from Vodafone UK - Birmingham Bullring
Great customer service! Very polite and professional staff

Reply from Vodafone UK - Birmingham Bullring
Kullu was of great help. As always he is helpful. I wait for him always so I can be helped by him.

Reply from Vodafone UK - Birmingham Bullring
Aadil was very helpful and patient with helping me sign up for a new SIM card and would recommend his services

Reply from Vodafone UK - Birmingham Bullring
Pat gives perfect service and explains perfectly she is kind and helpful a lot

Reply from Vodafone UK - Birmingham Bullring
Came into store because i was unable to use my new phone. The advisor ballal took time to sit me down and answer my questions.

Reply from Vodafone UK - Birmingham Bullring
Mohammed Sameiul is
Extremely helpful and answered all my questions

Reply from Vodafone UK - Birmingham Bullring
Aadil took care of me and ensured I left the shop having signed up to a new contract that suits me exactly. I am very satisfied. Thank you so much Aadil.

Reply from Vodafone UK - Birmingham Bullring
Kully did a great job for me in a stressful situation

Reply from Vodafone UK - Birmingham Bullring
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.