Vodafone UK - Birmingham King's Heath Reviews 

584
TrustScore 5 out of 5

4.9

127 High Street, B14 7BW Birmingham, GB


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Rated 5 out of 5 stars

I had a really great experience at Vodafone King’s Heath. Indi was absolutely fantastic — she was friendly, patient and very professional. She took the time to listen to me, explained everything clea... See more

Company replied

Rated 4 out of 5 stars

Yeah, it was a straight forward experience, walked in, being attended to for a few hours and my stuff was sorted. Thanks indie

Company replied

Rated 5 out of 5 stars

Dil & Sam Been having huge issues via telephone in regards to my home band. Vodaphone has set me up an account three times then cancelled. Walked into vodaphone in Kingsheath they was a huge hel... See more

Company replied

Rated 5 out of 5 stars

Kasim was very helpful, has done his job properly and make sure to sort my account so my Vodafone visits will be a lot easier and faster

Company replied


Company details


Contact info

  • 127 High Street, B14 7BW, Birmingham, United Kingdom

4.9

Excellent

TrustScore 5 out of 5

584 reviews

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4.9

All reviews

(584)

41,878 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

joshua he is very good and funny boy …

joshua he is very good and funny boy he help aoot we are happy we well come again

August 19, 2026
Unprompted review
Vodafone UK - Birmingham King's Heath logo

Reply from Vodafone UK - Birmingham King's Heath

Hey Imram,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at
https://ig.me/m/vodafone.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

I had the absolute pleasure of dealing…

I had the absolute pleasure of dealing with Dill and he was professional, experienced and a delight to deal with.
I had a very efficient buying process and experience.
Thank you Dill.

August 18, 2026
Unprompted review
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Reply from Vodafone UK - Birmingham King's Heath

Hey Mr Anwar Hussain,

Thanks for the lovely review and fantastic support for Dill. If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Kas was very professional and easy to…

Kas was very professional and easy to deal with daughter iscvery happy with her phone

August 18, 2026
Unprompted review
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Reply from Vodafone UK - Birmingham King's Heath

Hey Caspa ,

Thanks for the lovely review and fantastic support for Kas. If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Indie was helpful thank you for getting…

Indie was helpful thank you for getting me my new phone

August 17, 2026
Unprompted review
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Reply from Vodafone UK - Birmingham King's Heath

Hey Daniel,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Kasim was very helpful

Kasim was very helpful, has done his job properly and make sure to sort my account so my Vodafone visits will be a lot easier and faster

August 17, 2026
Unprompted review
Vodafone UK - Birmingham King's Heath logo

Reply from Vodafone UK - Birmingham King's Heath

Hey there,

Thanks for the lovely review and fantastic support for Kasim.

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Kasim was brilliant in helping me get…

Kasim was brilliant in helping me get my first phone contract sorted and kept things very simple and helped me get a better price. Brilliant customer service.

August 15, 2026
Unprompted review
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Reply from Vodafone UK - Birmingham King's Heath

Hey T S,

Thanks for the lovely review and fantastic support for .Kasim

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 via Instagram at https://ig.me/m/vodafone



Thanks again,

Vodafone Social Media Team

Rated 5 out of 5 stars

I had a really great experience at…

I had a really great experience at Vodafone King’s Heath. Indi was absolutely fantastic — she was friendly, patient and very professional. She took the time to listen to me, explained everything clearly and went above and beyond to help me get everything sorted.
Excellent customer service from Indi. She is a real credit to the Vodafone team and I would definitely recommend her and this store to anyone. Thank you, Indi, for all your help!

August 14, 2026
Unprompted review
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Reply from Vodafone UK - Birmingham King's Heath

Hey

Thank you for your review. It's always lovely to read such nice feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Came in to upgrade my phone and fi

Came in to upgrade my phone and find a better deal and was really happy with the outcome. Indie was so helpful and found a great deal for both me and my mom to upgrade to. Really happy with her customer service.

August 13, 2026
Unprompted review
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Reply from Vodafone UK - Birmingham King's Heath

Hey Kiera,
Thanks for the lovely review and fantastic support for Indie.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Kasim was helpful and got my sim sorted

August 12, 2026
Unprompted review
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Reply from Vodafone UK - Birmingham King's Heath

Hey Ajmal,

Thanks for the lovely review and fantastic support for Kasim.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

kasim was very helpful and informative…

kasim was very helpful and informative would definitely recommend

August 11, 2026
Unprompted review
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Reply from Vodafone UK - Birmingham King's Heath

Hey Tallat,
Thanks for the lovely review and fantastic support for Kasim.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Indie was very helpful for getting me a…

Indie was very helpful for getting me a sim card. Thank you

August 11, 2026
Unprompted review
Vodafone UK - Birmingham King's Heath logo

Reply from Vodafone UK - Birmingham King's Heath

Hey Asif,

Thank you for the wonderful review. It's a pleasure to receive such kind comments about Indie.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Kasim was really helpful and polite

August 10, 2026
Unprompted review
Vodafone UK - Birmingham King's Heath logo

Reply from Vodafone UK - Birmingham King's Heath

Hey Claire,

Thanks for the lovely review and fantastic support for Kasim.

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.

Thanks again,
Vodafone Social Media Team

Rated 4 out of 5 stars

Bit of a wait to be served

Bit of a wait to be served, however Joshua was really helpful and explained details.

August 8, 2026
Unprompted review
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Reply from Vodafone UK - Birmingham King's Heath

Hey Sandra,

Thanks for the lovely review and fantastic support for Joshua.

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Dil was really helpful

Dil was really helpful, helped me pick a nice new phone today. got it sorted with minutes, any questions he answered, and made sure I got the right price for me

August 7, 2026
Unprompted review
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Reply from Vodafone UK - Birmingham King's Heath

Hey Natalie,

Thanks for the lovely review and fantastic support for Dil. If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 4 out of 5 stars

Yeah

Yeah, it was a straight forward experience, walked in, being attended to for a few hours and my stuff was sorted. Thanks indie

August 7, 2026
Unprompted review
Vodafone UK - Birmingham King's Heath logo

Reply from Vodafone UK - Birmingham King's Heath

"Hey Oluwasegun,

This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team"

Rated 5 out of 5 stars

Kasim was helpfull very thankful

August 6, 2026
Unprompted review
Vodafone UK - Birmingham King's Heath logo

Reply from Vodafone UK - Birmingham King's Heath

Hey Guled,

Thanks for the lovely review and fantastic support for Kasim. If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Kasim was of an mazing help multitask…

Kasim was of an mazing help multitask whit my 5 business numbers and sorted on time to keep my business going.
Thank you again

August 5, 2026
Unprompted review
Vodafone UK - Birmingham King's Heath logo

Reply from Vodafone UK - Birmingham King's Heath

Hey Abderrafia,
Thanks for the lovely review and fantastic support for Kasim.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

I am very happy with my experience as I…

I am very happy with my experience as I coming up to 80 years young & not being very tech savvy every was explained to be & made it so easy to understand.
Indi in the Kings Heath Branch of Vodafone was fantastic. I’m sure she will go far.

August 5, 2026
Unprompted review
Vodafone UK - Birmingham King's Heath logo

Reply from Vodafone UK - Birmingham King's Heath

Hi Christine, thank you so much for your wonderful review and the amazing support you’ve shown for Indi, it truly means a lot to us! If there's ever anything you need, please don't hesitate to reach out to our Social Media team.

You can find us on Facebook at vodafone.uk/2Fpnah2 or at vodafone.uk/3LXh2xl. We're always here for you!

Thanks again,
Vodafone social media Team

Rated 5 out of 5 stars

Kas he help me.alot i want to say…

Kas he help me.alot i want to say thankyoi to him so much

August 4, 2026
Unprompted review
Vodafone UK - Birmingham King's Heath logo

Reply from Vodafone UK - Birmingham King's Heath

Hey Shewit,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

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