Vodafone UK - Birmingham King's Heath Reviews 

601
TrustScore 5 out of 5

4.9

127 High Street, B14 7BW Birmingham, GB


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Dil was very helpful and approachable. He explained everything in detail. He helped us with five contractors. I found Dil very friendly, professional, knowledgeable, and accommodating. I am very ple... See more

Company replied

Rated 5 out of 5 stars

Kasim was fantastic, experienced, explicit and easygoing working with me. He's always ready to solve further issues in case they surface. We need more ' Kasims' in Vodafone centres.

Company replied

Rated 4 out of 5 stars

I was assisted by Indie. Indie was polite , easy to talk to and was able to explain in detail with patience . She had a good understanding of the business products and used her knowledge to get the be... See more

Company replied

Rated 5 out of 5 stars

Dil & Sam Been having huge issues via telephone in regards to my home band. Vodaphone has set me up an account three times then cancelled. Walked into vodaphone in Kingsheath they was a huge hel... See more

Company replied


Company details


Contact info

  • 127 High Street, B14 7BW, Birmingham, United Kingdom

4.9

Excellent

TrustScore 5 out of 5

601 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(601)

40,836 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

The sales advisor Indi was very helpful…

The sales advisor Indi was very helpful and explained everything clearly. She made the transaction easy.

July 17, 2026
Unprompted review
Vodafone UK - Birmingham King's Heath logo

Reply from Vodafone UK - Birmingham King's Heath

Hi Matthew, Your kind words mean so much—thank you for sharing this wonderful review!

If there’s ever anything you need, our Social Media team is just a message away. Feel free to reach out to us on Facebook at vodafone.uk/2Fpnah2 or at vodafone.uk/3LXh2xl

We’re always here to help!
Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Thank you Vodafone kings Heath branch

Thank you Vodafone kings Heath branch . Great service .
Very professional. Felt very comfortable and welcomed.
Big shout out to Dil. Who sorted me out with a great deal .
And answered all my questions.
Thank you Dil.
Five stars all the way.
Thank you Vodafone kings Heath .

July 15, 2026
Unprompted review
Vodafone UK - Birmingham King's Heath logo

Reply from Vodafone UK - Birmingham King's Heath

Hey Frank,

Thanks for the lovely review and fantastic support.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Joshua helped me with my app today

Joshua helped me with mt app today - very good service

July 14, 2026
Unprompted review
Vodafone UK - Birmingham King's Heath logo

Reply from Vodafone UK - Birmingham King's Heath

Hey Nazia,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Helpful Store

kasim has always been helpful in dealing with any problems snd making sure we are sorted out.

July 14, 2026
Unprompted review
Vodafone UK - Birmingham King's Heath logo

Reply from Vodafone UK - Birmingham King's Heath

Hey Adam,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Kas very good service happy with new…

Kas very good service happy with new phone give me better deal than online

July 13, 2026
Unprompted review
Vodafone UK - Birmingham King's Heath logo

Reply from Vodafone UK - Birmingham King's Heath

Hey Henok,

Thanks for the lovely review and fantastic support for Kas.

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Kasim was very helpful and a great guy

Kasim was very helpful and a great guy, had nice experience

July 11, 2026
Unprompted review
Vodafone UK - Birmingham King's Heath logo

Reply from Vodafone UK - Birmingham King's Heath

Hey Cosmin,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Dil got me a really great offer and was…

Dil got me a really great offer and was really helpful.

July 11, 2026
Unprompted review
Vodafone UK - Birmingham King's Heath logo

Reply from Vodafone UK - Birmingham King's Heath

Hey Faran,

Thanks for the lovely review and fantastic support for Dil.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 via Instagram at https://ig.me/m/vodafone



Thanks again,

Vodafone Social Media Team

Rated 5 out of 5 stars

Super helpful and lovely staff

Super helpful and lovely staff.
I needed an upgrade and a spare sim and they were knowledgable of the products and helped me keep in my budget.

July 10, 2026
Unprompted review
Vodafone UK - Birmingham King's Heath logo

Reply from Vodafone UK - Birmingham King's Heath

Hey Liz,

Thanks for the lovely review and fantastic support.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Kas was very helpful and got me a good…

Kas was very helpful and got me a good deal with a tab

July 8, 2026
Unprompted review
Vodafone UK - Birmingham King's Heath logo

Reply from Vodafone UK - Birmingham King's Heath

Hey David,

Thanks for the lovely review and fantastic support for Kas. If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Dil & Sam was

Dil & Sam were perfect l.

July 7, 2026
Unprompted review
Vodafone UK - Birmingham King's Heath logo

Reply from Vodafone UK - Birmingham King's Heath

Hey Faranak,

Thanks for the lovely review and fantastic support.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Kasim was a breath of fresh air ,made…

Kasim was a breath of fresh air ,made the load of my day much lighter. He explained all the nessary things i required to know,plus kostbof all he brought to my attention that there were exceptional phone deals and shop items that were of my intress,filled me in on all and i gladly say i ended up with a newer phone that suites my needs of my requirements.I truly am content of his services and overall services .p

July 6, 2026
Unprompted review
Vodafone UK - Birmingham King's Heath logo

Reply from Vodafone UK - Birmingham King's Heath

Hi Aaron, thank you so much for your wonderful review and the amazing support you’ve shown for Kasim, it truly means a lot to us! If there's ever anything you need, please don't hesitate to reach out to our Social Media team.

You can find us on Facebook at vodafone.uk/2Fpnah2 or at vodafone.uk/3LXh2xl. We're always here for you!

Thanks again,
Vodafone social media Team

Rated 4 out of 5 stars

Indie was very polite and professional

Indie was very polite and professional. She explained everything clearly

July 6, 2026
Unprompted review
Vodafone UK - Birmingham King's Heath logo

Reply from Vodafone UK - Birmingham King's Heath

Hi Silpa, thank you so much for your wonderful review and the amazing support you’ve shown for Indie, it truly means a lot to us! If there's ever anything you need, please don't hesitate to reach out to our Social Media team.

You can find us on Facebook at vodafone.uk/2Fpnah2 or at vodafone.uk/3LXh2xl. We're always here for you!

Thanks again,
Vodafone social media Team

Rated 5 out of 5 stars

Kas.good customer service nd…

Kas.good customer service nd support.great service

July 4, 2026
Unprompted review
Vodafone UK - Birmingham King's Heath logo

Reply from Vodafone UK - Birmingham King's Heath

Hey George,

Thanks for the lovely review and fantastic support for Kas.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Dil & Josh

Dil & Josh, we’re very patient and helpful, my phone had been stolen, they did everything they could to help, and get me back online, even though this was a challenging problem. Thanks both!!

July 4, 2026
Unprompted review
Vodafone UK - Birmingham King's Heath logo

Reply from Vodafone UK - Birmingham King's Heath

Hey,

Thank you for your review. It's always lovely to read such nice feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Kasim was helfpul would recommend to…

Kasim was helfpul would recommend to everyone

July 2, 2026
Unprompted review
Vodafone UK - Birmingham King's Heath logo

Reply from Vodafone UK - Birmingham King's Heath

Hey Skillerszone,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Dil was very patient and understanding…

Dil was very patient and understanding today! Very greatful for him helping me and listening to my reasoning for what phone I wanted.

July 3, 2026
Unprompted review
Vodafone UK - Birmingham King's Heath logo

Reply from Vodafone UK - Birmingham King's Heath

Hey Katie,

Thanks for the lovely review and fantastic support for Dil. If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Indie was great and informative

Indie was great and informative. Very satisfied with her customer service

July 2, 2026
Unprompted review
Vodafone UK - Birmingham King's Heath logo

Reply from Vodafone UK - Birmingham King's Heath

Hey Michelle ,
Thanks for the lovely review and fantastic support for team.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Kas helped me a lot

Kas helped me a lot
Answered my questions and polite
Always happy will return as usual

July 1, 2026
Unprompted review
Vodafone UK - Birmingham King's Heath logo

Reply from Vodafone UK - Birmingham King's Heath

Hey Bernie,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Indie

Indie
Today I popped into Vodafone to sort out why my data wasn’t working and the lady helped me sort it out and help me sort a deal for my iPad indie was a great help for me and my family, great service

July 1, 2026
Unprompted review
Vodafone UK - Birmingham King's Heath logo

Reply from Vodafone UK - Birmingham King's Heath

Hey Chloe,

Thanks for the lovely review and fantastic support for Indie.

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Kasim has helped me get my first phone…

Kasim has helped me get my first phone has good customer service

June 29, 2026
Unprompted review
Vodafone UK - Birmingham King's Heath logo

Reply from Vodafone UK - Birmingham King's Heath

Hey Libby,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look