Vodafone UK - Birmingham King's Heath Reviews 

606
TrustScore 5 out of 5

4.9

127 High Street, B14 7BW Birmingham, GB


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Dil helped me out massively today. I ordered my phone online and once into store he was able to sort me out with a much better deal. Very happy with my experience today and would recommend speaking wi... See more

Company replied

Rated 5 out of 5 stars

Dil was very helpful and approachable. He explained everything in detail. He helped us with five contractors. I found Dil very friendly, professional, knowledgeable, and accommodating. I am very ple... See more

Company replied

Rated 4 out of 5 stars

I was assisted by Indie. Indie was polite , easy to talk to and was able to explain in detail with patience . She had a good understanding of the business products and used her knowledge to get the be... See more

Company replied

Rated 5 out of 5 stars

Kasim was fantastic, experienced, explicit and easygoing working with me. He's always ready to solve further issues in case they surface. We need more ' Kasims' in Vodafone centres.

Company replied


Company details


Contact info

  • 127 High Street, B14 7BW, Birmingham, United Kingdom

4.9

Excellent

TrustScore 5 out of 5

606 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(606)

41,063 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Dil was efficient

Dil was efficient, friendly and generous with his time. I was very impressed with the clarity of his explanations and the fact that he put me at ease where other people might make me feel embarrassed at my lack of knowledge.

April 30, 2026
Unprompted review
Vodafone UK - Birmingham King's Heath logo

Reply from Vodafone UK - Birmingham King's Heath

Hey Tim,

Thank you for your review. It's always lovely to read such nice feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Kas was good saved money on my bills…

Kas was good saved money on my bills and got me a new phone

April 28, 2026
Unprompted review
Vodafone UK - Birmingham King's Heath logo

Reply from Vodafone UK - Birmingham King's Heath

Hey Grahame,

Thanks for the lovely review and fantastic support for Kas.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Dil was brilliant service by well done

Dil was brilliant service by well done

April 27, 2026
Unprompted review
Vodafone UK - Birmingham King's Heath logo

Reply from Vodafone UK - Birmingham King's Heath

Hey Michael,

Thank you for your review. It's always lovely to read such nice feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Kas was very helpful saved money on sim

April 27, 2026
Unprompted review
Vodafone UK - Birmingham King's Heath logo

Reply from Vodafone UK - Birmingham King's Heath

Hi Aslam, thank you so much for your wonderful review and the amazing support you’ve shown for Kas it truly means a lot to us! If there's ever anything you need, please don't hesitate to reach out to our Social Media team.

You can find us on Facebook at vodafone.uk/2Fpnah2 or at vodafone.uk/3LXh2xl. We're always here for you!

Thanks again,
Vodafone social media Team

Rated 5 out of 5 stars

Sam is empathetic and very helpful

Sam is empathetic and very helpful. Dil also was helpful and great

April 25, 2026
Unprompted review
Vodafone UK - Birmingham King's Heath logo

Reply from Vodafone UK - Birmingham King's Heath

Hey Matthew,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Thank you so much Kas

Thank you so much Kas, you have been amazing. You helped us get all our phones and you were very patient as well. Thank you for the discounts as well and for tailoring your service to our needs.

April 18, 2026
Unprompted review
Vodafone UK - Birmingham King's Heath logo

Reply from Vodafone UK - Birmingham King's Heath

Hey Teresa,

This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Kasim was

Kasim was, uau amazing, very hard working.
Kasim very done more than we expected I’m very happy with his service amazing job
Thank you Kasim

April 17, 2026
Unprompted review
Vodafone UK - Birmingham King's Heath logo

Reply from Vodafone UK - Birmingham King's Heath

Hey,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

I am very nervous and not good with…

I am very nervous and not good with tech. I was assisted in store the staff were exceptional. Mr Dhill was very helpful and did everything for me. No stress. Appreciate all the help

April 16, 2026
Unprompted review
Vodafone UK - Birmingham King's Heath logo

Reply from Vodafone UK - Birmingham King's Heath

Hey Ray,

Thanks for the lovely review and fantastic support for Dhill.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

kasim and tabs were very professional…

kasim and tabs were very professional and had great customer service and solved my issues. thanks

April 15, 2026
Unprompted review
Vodafone UK - Birmingham King's Heath logo

Reply from Vodafone UK - Birmingham King's Heath

Hey Saif,

Thanks for the lovely review and fantastic support for Kasim.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 via Instagram at https://ig.me/m/vodafone



Thanks again,

Vodafone Social Media Team

Rated 5 out of 5 stars

Tayibah was great help amd got me a…

Tayibah was great help amd got me a cracking deal for the whole family

April 15, 2026
Unprompted review
Vodafone UK - Birmingham King's Heath logo

Reply from Vodafone UK - Birmingham King's Heath

Hey Julie,

Thank you for your review. It's always lovely to read such nice feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Kas was incredibly helpful

Kas was incredibly helpful - would recommend. There was an issue with a previous contract which he was really helpful and committed to getting sorted out for me and getting me the best deal - thanks!!

April 14, 2026
Unprompted review
Vodafone UK - Birmingham King's Heath logo

Reply from Vodafone UK - Birmingham King's Heath

Hey Ashley,

Thanks for the lovely review and fantastic support for Kas.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Went into Vodafone Kings Heath today…

Went into Vodafone Kings Heath today for a simple upgrade. Tabs, Sam and Dhil were fantastic. Worked incredibly hard to give my family the best package possible. Can’t thank them enough. Excellent service.

April 11, 2026
Unprompted review
Vodafone UK - Birmingham King's Heath logo

Reply from Vodafone UK - Birmingham King's Heath

Hey Chris,

This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Kasim was helpful saved me money on my…

Kasim was helpful saved me money on my wife's bill and I got a separate sim for my work use

April 9, 2026
Unprompted review
Vodafone UK - Birmingham King's Heath logo

Reply from Vodafone UK - Birmingham King's Heath

Hey Noureddine,

This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Kas was brilliant

Kas was brilliant. Very helpfull and engaging.

April 8, 2026
Unprompted review
Vodafone UK - Birmingham King's Heath logo

Reply from Vodafone UK - Birmingham King's Heath

Hey Eric,

Thanks for the lovely review and fantastic support for Kas.

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Thank you so much indie.

Thank you so much indie.
Explained the bill ever so well to me

April 7, 2026
Unprompted review
Vodafone UK - Birmingham King's Heath logo

Reply from Vodafone UK - Birmingham King's Heath

Hey Angela,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Kasim thank a lot

April 6, 2026
Unprompted review
Vodafone UK - Birmingham King's Heath logo

Reply from Vodafone UK - Birmingham King's Heath

Hey Mustafa,

Thanks for the lovely review and fantastic support for Kasim.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Good service

Good service
Good deal
Had a great conversation

April 3, 2026
Unprompted review
Vodafone UK - Birmingham King's Heath logo

Reply from Vodafone UK - Birmingham King's Heath

Hey,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Kasim was very helpful got me a new…

Kasim was very helpful got me a new phone updated for less than what I was paying originally and a sim for my son for a very good deal very happy!

April 1, 2026
Unprompted review
Vodafone UK - Birmingham King's Heath logo

Reply from Vodafone UK - Birmingham King's Heath

Hey,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 and Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Kas was a great supporter helping and…

Kas was a great supporter helping and making sure I understand. Great service

March 30, 2026
Unprompted review
Vodafone UK - Birmingham King's Heath logo

Reply from Vodafone UK - Birmingham King's Heath

Hey Anastasia,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Dil was excellent

Dil was excellent. Gave clear and accurate information and advice. Was very helpful and very informative. Excellent customer service. Would highly recommend his service.

March 30, 2026
Unprompted review
Vodafone UK - Birmingham King's Heath logo

Reply from Vodafone UK - Birmingham King's Heath

Hey Maxine,

This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2

Thanks again,
Vodafone Social Media Team

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look