Got to the vodafone shop in Bishop Auckland High Street. Had an issue with ads blocking my phone! Jack really helped me delete all unwanted apps. So happy. He reassured me. Gave me excellent service w... See more
Company replied
Location
Switch location54 Newgate Street, DL14 7EQ Bishop Auckland, GB
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Came into the Bishop Auckland store to cancel a broadband switch, which sadly we couldn't do over the phone (as we'd switched to Vodafone via a 3rd party site). George was amazing in helping us to can... See more
Company replied
Brilliant service, advice and support today from Jack, store manager at Vodafone in Bishop Auckland. Everything was explained clearly and he got excellent deals for both my husband and myself on our... See more
Company replied
Great guy very helpful
Company replied
Company details
- Mobile Network Operator
- Cell Phone Store
- Internet Provider
- Phone and Internet Service
- Telecommunications Service Provider
About Vodafone UK - Bishop Auckland
Written by the company
Brands Available Here: Vodafone & Three
Visit Our Website - Vodafone
Visit Our Website - Three
Contact info
54 Newgate Street, DL14 7EQ, Bishop Auckland, United Kingdom
5.0
Excellent
305 reviews
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Very helpful to get my new phone up &…
Very helpful to get my new phone up & running advice and on time really helpful & polite staff…go above and beyond.
November 28, 2025
Unprompted review
Reply from Vodafone UK - Bishop Auckland
Hey Emma,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Mark was very efficient and…
Mark was very efficient and knowledgeable. A nice person to deal with.
November 27, 2025
Unprompted review
Reply from Vodafone UK - Bishop Auckland
Hey Stephanie,
Thanks for the lovely review and fantastic support for Mark.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Lois helped me today with upgrading a…
Lois helped me today with upgrading a contract. She explained everything step by step which made it easy for me to understand. She was also very patient that I had a young baby with me. I would recommend this shop they guys are all fantastic!
November 25, 2025
Unprompted review
Reply from Vodafone UK - Bishop Auckland
Hey Emma,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2.
Thanks again,
Vodafone Social Media Team
Jay was absolutely amazing
Jay was absolutely amazing, he was in the store with 2 traineee, he 100% went above and beyond and is an asset to Vodafone well done Jay
Thanks so much for sorting
November 22, 2025
Unprompted review
Reply from Vodafone UK - Bishop Auckland
Hey Joanne,
Thanks for the lovely review and fantastic support for Jay.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Efficient & friendly service.
November 4, 2025
Unprompted review
Reply from Vodafone UK - Bishop Auckland
Thank you for your fantastic feedback and we're thrilled to hear the support you experienced!
Thanks,
Vodafone Social Media Team
Excellent service
Very efficient friendly and knowledgeable service dealt with upgrading phones very quickly and we got exactly what we wanted
November 1, 2025
Unprompted review
Reply from Vodafone UK - Bishop Auckland
Hi. We're happy to hear that you received efficient, friendly, and knowledgeable service while upgrading your phones. We appreciate your feedback and are glad you got what you wanted. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Mark was absolutely amazing yet again
Mark was absolutely amazing yet again. We called in as our pac code hadn't changed over from sky. So we had to phone sky to try and sort the pac code. Mark tried his best, but this is all sky's issue, not Mark. More phone companies need more people like Mark working for them. I really hope Mark gets recognised, as he truly deserves it. Nothing is ever a problem for him. He's so helpful, friendly and polite. Thanks again Mark, really appreciate everything. Lisa.
October 25, 2025
Unprompted review
Reply from Vodafone UK - Bishop Auckland
Hi. We appreciate your positive feedback. We're so glad to hear that your experience was amazing and that our colleague was helpful and polite while assisting with your PAC code issue. We'll certainly ensure that their efforts are recognised. Thanks again! If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Mark the assistant manager gave 1st…
Mark the assistant manager gave 1st class service, he was very polite and knowledgeable and helped me by sorting an issue that I had, very pleased with the service I received
October 25, 2025
Unprompted review
Reply from Vodafone UK - Bishop Auckland
Hi. We're delighted to hear about the excellent support you received. We appreciate you sharing your positive experience with us and are glad we could resolve your issue effectively. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Mark is an absolute legend
Mark is an absolute legend. What a worker helpful and deserves the best rank here. Honestly is better than all of the worker. Deserves to be on 10000 pounds a month.
October 25, 2025
Unprompted review
Reply from Vodafone UK - Bishop Auckland
Hi. We appreciate you taking the time to share your positive experience. It's great to hear that the team member made such a positive impression. We value your feedback! If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Fantastic service from Jack at…
Fantastic service from Jack at Vodaphone, Bishop Auckland store. Putting the customer first. Exceptional service ⭐️⭐️⭐️⭐️⭐️
October 18, 2025
Unprompted review
Reply from Vodafone UK - Bishop Auckland
We're happy to hear that our service was so helpful and that you found it to be a positive experience. We appreciate you taking the time to leave us this great feedback.
Thanks,
Vodafone Social Media Team
I had a wonderful experience with Jack…
I had a wonderful experience with Jack the Store Manager who helped with a complex situation that I was unable to resolve with the call centre. Very friendly and professional, thanks Jack!
October 8, 2025
Unprompted review
Reply from Vodafone UK - Bishop Auckland
Thank you for your fantastic feedback and we're thrilled to hear the support you experienced!
Thanks,
Vodafone Social Media Team
Reply from Vodafone UK - Bishop Auckland
Hey there,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Jay and Mark were both simply excellent…
Jay and Mark were both simply excellent ! Sorted out my problem which was urgent and gave me peace of mind. I was then guided me onto a more appropriate plan which saves me money over the next 2 years. I could not be happier with the help and support by both of them. Thank you! 🙏 🙏
October 4, 2025
Unprompted review
Reply from Vodafone UK - Bishop Auckland
Hey Susan,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at
https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
We had excellent service very nice…
We had excellent service very nice young man. Explained everything for me.
September 25, 2025
Unprompted review
Reply from Vodafone UK - Bishop Auckland
Hey Joan,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at
https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Chantel was patient ,understanding and…
Chantel was patient ,understanding and supportive with me,she is a credit to Vodafone
September 7, 2025
Unprompted review
Reply from Vodafone UK - Bishop Auckland
We're happy to hear that you had such a positive experience and appreciate you sharing your fantastic feedback with us.
Thanks,
Vodafone Social Media Team
Mark was very professional
Mark was very professional. He's very polite, friendly and helpful. Always very happy when we've been in. Thank you Mark, see you again.
September 6, 2025
Unprompted review
Reply from Vodafone UK - Bishop Auckland
We're happy to hear that our service was so helpful and that you found it to be a positive experience. We appreciate you taking the time to leave us this great feedback.
Thanks,
Vodafone Social Media Team
Mark is extremely polite and very…
Mark is extremely polite and very helpful.
September 6, 2025
Unprompted review
Reply from Vodafone UK - Bishop Auckland
We're happy to hear that our service was so helpful and that you found it to be a positive experience. We appreciate you taking the time to leave us this great feedback.
Thanks,
Vodafone Social Media Team
He was very polite
He was very polite, but more importantly very helpful. Took his time to explain everything.
September 5, 2025
Unprompted review
Reply from Vodafone UK - Bishop Auckland
We're happy to hear that our team member was helpful and polite! We appreciate you taking the time to share your positive experience with us.
Thanks,
Vodafone Social Media Team
Lovley girl helped me with everything…
Lovley girl helped me with everything highly recommended
September 4, 2025
Unprompted review
Reply from Vodafone UK - Bishop Auckland
We appreciate your kind words and are so happy to hear that our team member provided such excellent support.
Thanks,
Vodafone Social Media Team
Very helpful staff
Very helpful staff. Order arrived on time, was quick and easy, great service.
September 1, 2025
Unprompted review
Reply from Vodafone UK - Bishop Auckland
We're so happy to hear that you received such great service! We appreciate you taking the time to leave us this lovely review.
Thanks,
Vodafone Social Media Team
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