I recently visited Vodafone Bishops Stortford store to subscribe to a new SIM only deal. From start to finish I had a very pleasant experience, and I was served by Ali. Ali welcomed me with a smile, a... See more
Company replied
Location
Switch location5 Potter Street, CM23 3UH Bishop's Stortford, GB
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Benjamin was truly a wonderful , knowledgeable and helpful advisor to me. I’m 70 years old woman , so technology not my thing and yet he didn’t patronise me but sorted out my phone after my return to... See more
Company replied
Came into store recently and I was very surprised to be helped greatly by a young gentlemen called Manny. He was very helpful indeed and directed me accordingly. Thank you so much, very much appreciat... See more
Company replied
I came in to this shop because my phone plan was running out. And Amar was an amazing help for me. I do really recommend this location. Really helpful and professional.
Company replied
Company details
- Mobile Network Operator
- Cell Phone Store
- Internet Provider
- Phone and Internet Service
- Telecommunications Service Provider
About Vodafone UK - Bishop's Stortford
Written by the company
Brands Available Here: Vodafone & Three
Visit Our Website - Vodafone
Visit Our Website - Three
Contact info
5 Potter Street, CM23 3UH, Bishop's Stortford, United Kingdom
4.9
Excellent
197 reviews
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I had a great experience with Ali
I had a great experience with Ali. He was friendly, understanding, and went above and beyond to resolve my issue quickly!
June 1, 2025
Reply from Vodafone UK - Bishop's Stortford
Hey Robert,
Thanks for the lovely review and fantastic support for Ali.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via X at http://vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Amar was excellent
Amar was brilliant from start to finish. He took the time to listen, answered all my questions, and made the whole process smooth and stress-free. It’s rare to get such good customer service these days, but Amar definitely delivered. Highly recommend speaking to him if you're with Vodafone.
June 2, 2025
Unprompted review
Reply from Vodafone UK - Bishop's Stortford
Hey Waqas,
Thanks for the lovely review and fantastic support for Amar.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Amazing atmosphere
Amazing atmosphere, was able to feel relaxed speaking to a fella called Ali, same name as me which was also pretty funny.
May 23, 2025
Unprompted review
Reply from Vodafone UK - Bishop's Stortford
Hey Ali,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Unbelievable service!
I upgraded my phone online to a refurbished device and then had major issues. I ended up going to the Bishops Stortford store with the 2nd phone. I dealt with a very helpful man named Joe who gave me the most professional service and genuinely swayed me from leaving Vodafone!
June 1, 2025
Unprompted review
Reply from Vodafone UK - Bishop's Stortford
Hey John,
Thanks for the lovely review and fantastic support for Joe.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Great Service
Had a lovely chat with Ali whilst he explained everything really clearly to me.
May 3, 2025
Unprompted review
Reply from Vodafone UK - Bishop's Stortford
Hey Harry,
Thanks for the lovely review and fantastic support for Ali.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
MVP Ali
I've had many issues in the past with Vodafone, in fact I was hoping to cancel my subscription on my last visit. However, I spoke with Ali who navigated me personally through all the issues I was experiencing, suggested solutions, and provided reassurance that this level of customer support wasn't just a one-off. With Staff members like Ali, I'll be sure to stick around.
April 17, 2025
Unprompted review
Reply from Vodafone UK - Bishop's Stortford
Hey Tommy,
Thanks for the lovely review and fantastic support for Ali. We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Was having issues with my current…
Was having issues with my current broadband provider went in and Ali helped me set a new one up.
May 1, 2025
Unprompted review
Reply from Vodafone UK - Bishop's Stortford
Hey Humza,
Thanks for the lovely review and fantastic support for Ali.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via X at http://vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Amar was really helpful and made the…
Amar was really helpful and made the whole process really easy and seamless.
Highly recommend
April 8, 2025
Unprompted review
Reply from Vodafone UK - Bishop's Stortford
Hey Laura,
Thanks for the lovely review and fantastic support for Amar.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Super Joe
Joe has been so helpful over the last week when I had problems with my phone. A charming young man who was interested in what I had to say and was super polite and friendly
April 4, 2025
Unprompted review
Reply from Vodafone UK - Bishop's Stortford
Hi Cynthia,
We really appreciate your wonderful review and the amazing support for Joe.
If you ever need assistance, feel free to contact our Social Media team on Facebook at vodafone.uk/2Fpnah2 or on X at vodafone.uk/3LXh2xl.
Thank you,
Vodafone Social Media Team
Amar very good
April 2, 2025
Unprompted review
Reply from Vodafone UK - Bishop's Stortford
Hey Tez,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Reply from Vodafone UK - Bishop's Stortford
Hey Josie,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
A good customer experience
Amar served me today. He was very helpful. The wait was longer than expected due to a slow computer system but overall a good experience.
April 2, 2025
Unprompted review
Reply from Vodafone UK - Bishop's Stortford
Hey Jo,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
NOT SO GOOD !!!
Imagine paying a large sum of money for a service that does not work as promised. This is the frustrating reality for many Vodafone customers, who face poor internet service and unexpected charges. Vodafone's problems with internet connectivity and hidden fees create a negative experience for users, and it is essential to consider other options that provide better reliability and transparency.
Vodafone's internet service often fails to meet customer expectations. Many users report slow speeds and dropped connections, which can make daily tasks like browsing the web or streaming videos nearly impossible. For example, a student trying to complete an online assignment may struggle to connect, leading to stress and frustration. When a service does not work properly, it becomes challenging to trust that company for future needs. Reliable internet is not just a luxury, it is a necessity in today's world, and Vodafone does not deliver.
In addition to unreliable internet, Vodafone is known for its expensive charges, which can catch customers off guard. A shocking example is when a phone call to the UAE lasting just 13 minutes resulted in a bill of almost £47. Many customers may not even realize that such high fees exist until they receive their bill. This lack of transparency creates a sense of unfairness and dissatisfaction among users, who expect to pay reasonable prices for the services they use. It is crucial for companies to be clear about their charges to maintain customer trust and loyalty.
The combination of poor internet service and hidden charges makes Vodafone a less appealing option for many. Instead of facing constant frustration, customers deserve a service that is reliable and fairly priced. Other providers often offer better deals, clearer pricing, and stronger service. By choosing a different company, customers can avoid the disappointment that comes with Vodafone's hidden fees and unreliable internet.
In conclusion, Vodafone's internet issues and unexpected charges create a frustrating experience for users. Customers should be aware of these problems and consider alternatives that provide better service and transparency. The importance of choosing a reliable provider cannot be overstated, as it directly impacts daily life and overall satisfaction. Switching to a different provider can bring peace of mind and a much better experience.
March 1, 2025
Unprompted review
Reply from Vodafone UK - Bishop's Stortford
Hello Ferhat,
We're sorry to hear that you feel this way. We appreciate you taking the time to provide feedback, as we're always looking to improve the services which we offer to our customers.
Thanks,
Vodafone Social Media Team
Joe is a great guy
Joe is a great guy. He is patient, extrovert and of couse keen on helping the customers at high standards of presenting solutions and recommendations.
Thank you Joe, You made my day!!
March 7, 2025
Unprompted review
Reply from Vodafone UK - Bishop's Stortford
Hi Ali,
This is lovely feedback for Joe. Thanks for your kind words and taking your time to share the experience.
We're here to help if you do need anything else in the future. You can message us either on Facebook at https://vodafone.uk/2Fpnah2, X at https://vodafone.uk/3LXh2xl, or Instagram: https://vodafone.uk/4aaUP8d
All the best,
Vodafone Social Media team
Joe was very helpful
with my on line id problems and advised about saving money on a sim plan which I took upline ID problems solving
March 3, 2025
Unprompted review
Reply from Vodafone UK - Bishop's Stortford
Hello David,
Thanks for the feedback and support, we really appreciate it!
If you need help in the future, feel free to reach out to us via Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Thanks to Amar very good and helpful
Thanks to Amar very good and helpful
March 3, 2025
Unprompted review
Reply from Vodafone UK - Bishop's Stortford
Hello Gill,
Thanks for letting us know what an amazing job Amar did at getting everything sorted for you!
If you need help in the future, feel free to reach out to us via Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Amar was excellent in helping me
March 3, 2025
Unprompted review
Reply from Vodafone UK - Bishop's Stortford
Hello, Pj,
Thanks for the feedback and support, we really appreciate it!
If you need help in the future, feel free to reach out to us via Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Ben was very helpful in helping me get…
Ben was very helpful in helping me get set up. Great credit to you.
March 1, 2025
Unprompted review
Reply from Vodafone UK - Bishop's Stortford
Hi Jon,
Thank you for your review. If you have any questions, please take a look at https://vodafone.uk/support for our FAQs. If you can't find what you're looking for, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram: https://ig.me/m/vodafone, we'd be happy to help.
Thanks again,
Vodafone Social Media Team
Reply from Vodafone UK - Bishop's Stortford
Hi Chinnu,
Thank you for your review. If you have any questions, please take a look at https://vodafone.uk/support for our FAQs. If you can't find what you're looking for, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram: https://ig.me/m/vodafone, we'd be happy to help.
Thanks again,
Vodafone Social Media Team
Amar was very helpful and helped me get…
Amar was very helpful and helped me get a new deal thank you
February 14, 2025
Unprompted review
Reply from Vodafone UK - Bishop's Stortford
Thank you for your review. It's always great to hear positive feedback. If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY.
Thanks again,
Vodafone Social Media Team
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