Vodafone UK - Bluewater Experience Reviews 

472
TrustScore 5 out of 5

5.0

Unit L016 , Bluewater Lower Rose Gallery, DA9 9SH Greentithe, GB


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Rated 5 out of 5 stars

Vodafone Bluewater is fantastic! Spoken to Sam yesterday who done my upgrade, he is very informative and gave me the best deal. Today I popped back into store to get my stuff transfered from old to ne... See more

Company replied

Rated 4 out of 5 stars

Went into vodafone after work to buy a phone for my husband and was served buy Tara, she was polite quick and extremely efficient I will definitely be coming back

Company replied

Rated 5 out of 5 stars

Manas was absolutely brilliant, what a credit to your store. I went in to get my self a new iPhone 17 pro max expecting to pay a lot more but I needed a phone so I had no choice. Somehow I walked... See more

Company replied

Rated 5 out of 5 stars

Many thanks to vinnie who not only gave acceptional customer service but also made us laugh with his wit!! He was very informative and provided a great deal on a new contract. There's nothing better t... See more

Company replied


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  • Unit L016 , Bluewater Lower Rose Gallery, DA9 9SH, Greentithe, United Kingdom

5.0

Excellent

TrustScore 5 out of 5

472 reviews

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1-star

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5.0

All reviews

(472)

42,456 reviews in the last 12 months

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Rated 5 out of 5 stars

I visit Vodafone very often for

I visit Vodafone very often for. help and Sam is excellent always helpfull I moved from BT to Vodaphone and have been very happy with service I have also recommend Vodafone to my friends and family
Brenda
Longfield

March 21, 2026
Unprompted review
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Reply from Vodafone UK - Bluewater Experience

Hey Brenda,
 
This is really lovely to hear, thanks for the review!
 
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Tara

Tara, in the store was extremely kind and courteous and sorted my query out in a very short space of time! Tara is a credit to Vodafone, her cheery smile and demeanour were a breathe of fresh air, and I will definitely be returning to the store.

March 4, 2026
Unprompted review
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Reply from Vodafone UK - Bluewater Experience

Hey William,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at
https://ig.me/m/vodafone.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Yas was amazing in solving my issue…

Yas was amazing in solving my issue with roaming. Really helpful. Thank you

February 28, 2026
Unprompted review
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Reply from Vodafone UK - Bluewater Experience

Hey Carol,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Happy how Besjana help us moving all…

Happy how Besjana help us moving all our numbers and the service. Thank you Vodafonexx

February 21, 2026
Unprompted review
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Reply from Vodafone UK - Bluewater Experience

Hey Cristina,

Thank you for your review. It's always lovely to read such nice feedback.
 
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Very helpful by sona

February 19, 2026
Unprompted review
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Reply from Vodafone UK - Bluewater Experience

Hey Ali,

Thanks for the lovely review and fantastic support for Sona.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Vinnie was awesome

Vinnie was awesome. Super helpful and friendly. Great professionalism.

February 16, 2026
Unprompted review
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Reply from Vodafone UK - Bluewater Experience

Hey Bonita,

Thanks for the lovely review and fantastic support for Vinnie.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Laura was absolutely amazing

Laura was absolutely amazing, very helpful. Excellent customer service!

February 13, 2026
Unprompted review
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Reply from Vodafone UK - Bluewater Experience

Hey Abraham,

We truly appreciate your kind words and the amazing support you’ve shown for Laura.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

After having paid a visit to the…

After having paid a visit to the Bluewater vodafone branch with my two little children, I just realized why vodafone could maintain such a wonderful review on trustpilot standing out beautifully among its competitors.

The gentleman who received us was incredibly patient and kind explaining everything in detail no matter how tedious my questions were.

It is really important to voice out how it matters to have received such inclusive services as an immigrant who also pays tax to the society.

I hope companies like vodafone firstly could treasure precious staff with good characters like this gentleman we ran into today and secondly could be more and more successful leading a more positive position in the society being truly inclusive and wise whilst making commercial profits.

I am glad I did not have any contract with other companies and I will choose vodafone and make it work.

February 12, 2026
Unprompted review
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Reply from Vodafone UK - Bluewater Experience

Hey Emma,

Thank you for your review. It's always lovely to read such nice feedback.
 
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Was served by Laura today

Was served by Laura today. What a great experience, very knowledgeable and saved me and my family money monthly. Brilliant asset to the store!

January 31, 2026
Unprompted review
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Reply from Vodafone UK - Bluewater Experience

Hey,
 
This is fantastic to hear! We really appreciate the feedback.
 
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Came and upgraded with Besa

Came and upgraded with Besa, made the whole experience easy thanks Besa!

January 31, 2026
Unprompted review
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Reply from Vodafone UK - Bluewater Experience

Hey Callum,

Thanks for the lovely review and fantastic support for Besa.

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Manas was amazing

Manas was amazing... came in frustrated walked out very happy. Everything resolved thank you again Manas

January 31, 2026
Unprompted review
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Reply from Vodafone UK - Bluewater Experience

Hey Rita,

Thanks for the lovely review and fantastic support for Manas.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Great customer service

Besa and Laura were super helpful, friendly and explained everything we needed to know.

January 31, 2026
Unprompted review
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Reply from Vodafone UK - Bluewater Experience

Hey Gitana,

Thanks for the lovely review and fantastic support for Besa and Laura.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Amazing service with Yas once again

Amazing service with Yas once again. Left with a new phone and all the information I needed, and options for my broadband too, thank you

January 29, 2026
Unprompted review
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Reply from Vodafone UK - Bluewater Experience

Hey Tina,

Thanks for the lovely review and fantastic support for Yas.

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Thank you Sona for your assistance last…

Thank you Sona for your assistance last week with my billing and upgrade information. You was amazing with the detail given and great customer service. Il be back to see you soon!

January 28, 2026
Unprompted review
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Reply from Vodafone UK - Bluewater Experience

Hey Graham,

Thanks for the lovely review and fantastic support for Sona.

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Vinnie was great and took time to…

Vinnie was great and took time to understand what we needed before finding me a cracking deal.

January 6, 2026
Unprompted review
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Reply from Vodafone UK - Bluewater Experience

Hey There,

This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Yas did a great job with my broadband…

Yas did a great job with my broadband upgrade. Amazing

December 17, 2025
Unprompted review
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Reply from Vodafone UK - Bluewater Experience

Hey Bob,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Sona did an amazing job

Sona did an amazing job. Thank you very much

December 30, 2025
Unprompted review
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Reply from Vodafone UK - Bluewater Experience

Hey Sarah,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Tara was amazing

Tara was amazing, having tried to get help via the call centre, bot and App it was Tara who made my phone work again! She was efficient, knowledgeable and friendly and did not just follow the same script which had not worked multiple times! Thank you so much Tara

December 29, 2025
Unprompted review
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Reply from Vodafone UK - Bluewater Experience

Hey,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 and Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Dhuran was absolutly fantastic with my…

Dhuran was absolutly fantastic with my sons new phone, he spent more time than would ever be exspected and sorted wverything out knowing my sons challanges and make sure all was sorted before we left the store. Outstanding customer servise and such a lovley person if i could give more thank 5 stars i would have ....

December 26, 2025
Unprompted review
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Reply from Vodafone UK - Bluewater Experience

Hey Lisa,

Thanks for the lovely review and fantastic support for Dhuran. It's delightful to receive such nice comments.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Fantastic Service

Manas & Vin talked me through my upgrade options. Excellent advice and service

December 20, 2025
Unprompted review
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Reply from Vodafone UK - Bluewater Experience

Hey David,

Thanks for the lovely review and fantastic support.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

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