Called the store today and was helped with my enquiry by Millie She was polite and professional and didn’t go until I fully understood the information id asked about. Makes a change to get good cu... See more
Company replied
Location
Switch location3 Strait Bargate, PE21 6EE Boston, GB
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See what reviewers are saying
Got helped by Millie at vodaphone, and honestly she helped me understand the whole process of buying a new phone as I didn’t really know what to do, she helped me understand the costs and what how the... See more
Company replied
I came to the Boston store today explaining our current phone situation, my phone was faulty, my husbands contract was coming to an end and my daughter needed something reliable. The lady who helpe... See more
Company replied
Very pleased with my new phone and plan today , wanted to thank Hassan for explaining everything really well and not trying to push other products and services on us like other competitors, 5*
Company replied
Company details
- Mobile Network Operator
- Cell Phone Store
- Internet Provider
- Phone and Internet Service
- Telecommunications Service Provider
About Vodafone UK - Boston
Written by the company
Contact info
3 Strait Bargate, PE21 6EE, Boston, United Kingdom
4.8
Excellent
126 reviews
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Called the store
Called the store today and was helped with my enquiry by Millie
She was polite and professional and didn’t go until I fully understood the information id asked about.
Makes a change to get good customer service
Well done Vodafone well done Millie
May 20, 2026
Unprompted review
Reply from Vodafone UK - Boston
Hey Mr R Walker,
Thanks for the lovely review and fantastic support for Millie.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
I got a great deal with braudband and…
I got a great deal with braudband and SIM. Hasan was friendly, helpful and patient, explaining everything well.
May 14, 2026
Unprompted review
Reply from Vodafone UK - Boston
Hey Sue,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Hasan and Jay were very professional…
Hasan and Jay were very professional and sorted my phone s very quickly
May 11, 2026
Unprompted review
Reply from Vodafone UK - Boston
Hey Dean ,
Thanks for the lovely review and fantastic support for Hasan and Jay.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2.
Thanks again,
Vodafone Social Media Team
Thank you Ben for helping me wit my new…
Thank you Ben for helping me wit my new phone and moving everything across for me.
May 2, 2026
Unprompted review
Reply from Vodafone UK - Boston
Hey Sue,
Thanks for the lovely review and fantastic support for Ben.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Mia was absolutely outstanding great…
Mia was absolutely outstanding great customer service!! hasan and ozzy also very good. Good laugh enjoyed going in to store
May 1, 2026
Unprompted review
Reply from Vodafone UK - Boston
Hey Ian,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Hasan was very informative helpful…
Hasan was very informative helpful polite nothing was to much trouble ozzywas also very polite and helpful would recommend these guys to everyone
May 1, 2026
Unprompted review
Reply from Vodafone UK - Boston
Hey Jane,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Great help
Only popped in to enquire about my bill and turns out I was out of contract, Ben was so helpful in reducing my bill and giving me more for my money. A great help. Thank you
April 25, 2026
Unprompted review
Reply from Vodafone UK - Boston
Hey Stephen,
Thanks for the lovely review and fantastic support for Ben.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Good service from the people at…
Good service from the people at Vodaphone especially the gentleman man hasan very pleasant 👍
April 27, 2026
Unprompted review
Reply from Vodafone UK - Boston
Hey Stuart,
Thanks for the lovely review and fantastic support for Hasan.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Great service from Hasan
Great service from Hasan , helped me with my upgrade nothing was to much trouble.
April 27, 2026
Unprompted review
Reply from Vodafone UK - Boston
Hey Sarah,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
5* service
Very pleased with my new phone and plan today , wanted to thank Hassan for explaining everything really well and not trying to push other products and services on us like other competitors, 5*
April 15, 2026
Unprompted review
Reply from Vodafone UK - Boston
Hey,
Thanks for the lovely review and fantastic support for Hassan.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2.
Thanks again,
Vodafone Social Media Team
Thank you Vodafone Boston very helpful…
Thank you Vodafone Boston very helpful in getting me a sim set up for my sons first phone.
March 23, 2026
Unprompted review
Reply from Vodafone UK - Boston
Hey Jessica,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Great service from both Ben and Hasan…
Great service from both Ben and Hasan walking me through my roaming options.
March 24, 2026
Unprompted review
Reply from Vodafone UK - Boston
Hey Scott,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Vey helpful Ben
Vey helpful Ben explained everything I needed to know and helped me transfer my data from my old phone to my new one
March 20, 2026
Unprompted review
Reply from Vodafone UK - Boston
Hey Sarah,
Thanks for the lovely review and fantastic support for Ben.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Ben was great
Ben was great very helpful in helping me with the best price for my new sim only plan.
March 22, 2026
Unprompted review
Reply from Vodafone UK - Boston
Hey Andy,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Nice and friendly explained everything…
Nice and friendly explained everything calmly gave details and helped me switch broadband
March 9, 2026
Unprompted review
Reply from Vodafone UK - Boston
Hey Monika,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Absolutely appalling service from…
Absolutely appalling service from Vodafone — saved only by the complaints team.
After spending over two hours with Vodafone support trying to upgrade a business mobile broadband line to unlimited data, I was repeatedly misled. I was explicitly told the order had been placed and that I could collect the SIM immediately from the Vodafone shop.
I then visited Vodafone Boston (3 Strait Bargate, PE21 6EE), where I was dealt with by Millie Ben. The experience in-store was genuinely shocking. From the outset, there was no attempt to help or resolve the issue. Instead, it felt like the focus was on obstructing, delaying, and frustrating me at every possible step, all while hiding behind the phrase “we’re just doing our job.”
Despite providing clear digital copies of my British passport and driving licence, I was forced to travel home to bring physical ID. When I returned, I was met with further unnecessary and disproportionate demands, including requests for company bank statements, which appeared entirely designed to delay matters rather than assist a business customer.
After all this, I was finally told that the SIM was not even available in store and would be delivered “tomorrow or the day after” — making the forced trips and ID demands completely pointless.
In summary:
• Vodafone support provided incorrect information
• The process had to be repeated multiple times
• Store staff made no genuine effort to help
• The in-store experience felt intentionally obstructive rather than supportive
This level of service is unacceptable for any customer, let alone a business account.
That said, credit where it’s due: once the issue was escalated, Vodafone’s Complaints Department handled the matter promptly and professionally. The problem was resolved quickly, and a token compensation was granted. Special thanks to Flavio from the complaints team, who dealt with the situation properly and restored some confidence in Vodafone.
January 29, 2026
Unprompted review
Reply from Vodafone UK - Boston
Hey,
We’re sorry to read about your experience and appreciate you taking the time to explain what happened. This clearly fell short of the level of service you should expect, particularly for a business account, and we understand how frustrating and inconvenient this must have been. Your feedback has been noted and is important in highlighting where processes and communication have not worked as they should.
If the issue continues or gets significantly worse, please reach back out to the relevant team by calling 0333 304 0191 or speak to them via LiveChat here: vodafone.uk/2LCJiTm
If you would like this to be raised as an official complaint, and you have already spoken to the relevant teams but not received the resolution you were looking for, please come chat to my team on Facebook at vodafone.uk/2Fpnah2 and Instagram at https://ig.me/m/vodafone
Thanks,
Vodafone Social Media Team
Shane sorted me out today in the Boston…
Shane sorted me out today in the Boston store, went above and beyond very helpful
January 17, 2026
Unprompted review
Reply from Vodafone UK - Boston
Hey Jason,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Ben was very helpful
Ben was very helpful in transferring my phone from sàmsung to iPhone. Great service
January 15, 2026
Unprompted review
Reply from Vodafone UK - Boston
Hey Nick,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Came & spoke to oli wonder man great…
Came & spoke to oli wonder man great service
January 15, 2026
Unprompted review
Reply from Vodafone UK - Boston
Hey Laima,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Happy customer
Mille was extremely helpful in helping me to set up s new contract & order a new phone. Very friendly. Ben was also helpful in helping Ms transfer a game from 1 tablet to another.
January 13, 2026
Unprompted review
Reply from Vodafone UK - Boston
Hey there,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
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