Had an amazing service from Vodafone Boston by Jay (Manager). I went in with an issue with my handset, Jay not only helped me resolve the issue with my handset but also passed me to her colleague Hasa... See more
Company replied
Location
Switch location3 Strait Bargate, PE21 6EE Boston, GB
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See what reviewers are saying
Ivana was amazing with me helping me with my new phone- I wasn’t even coming in to get a new phone, just to fix an issue with it, but she talked me through my options and I decided to upgrade! She was... See more
Company replied
Called the store today and was helped with my enquiry by Millie She was polite and professional and didn’t go until I fully understood the information id asked about. Makes a change to get good cu... See more
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I came to the Boston store today explaining our current phone situation, my phone was faulty, my husbands contract was coming to an end and my daughter needed something reliable. The lady who helpe... See more
Company replied
Company details
- Mobile Network Operator
- Cell Phone Store
- Internet Provider
- Phone and Internet Service
- Telecommunications Service Provider
About Vodafone UK - Boston
Written by the company
Contact info
3 Strait Bargate, PE21 6EE, Boston, United Kingdom
4.9
Excellent
137 reviews
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Thank you Vodafone Boston very helpful…
Thank you Vodafone Boston very helpful in getting me a sim set up for my sons first phone.
March 23, 2026
Unprompted review
Reply from Vodafone UK - Boston
Hey Jessica,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Great service from both Ben and Hasan…
Great service from both Ben and Hasan walking me through my roaming options.
March 24, 2026
Unprompted review
Reply from Vodafone UK - Boston
Hey Scott,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Vey helpful Ben
Vey helpful Ben explained everything I needed to know and helped me transfer my data from my old phone to my new one
March 20, 2026
Unprompted review
Reply from Vodafone UK - Boston
Hey Sarah,
Thanks for the lovely review and fantastic support for Ben.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Ben was great
Ben was great very helpful in helping me with the best price for my new sim only plan.
March 22, 2026
Unprompted review
Reply from Vodafone UK - Boston
Hey Andy,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Nice and friendly explained everything…
Nice and friendly explained everything calmly gave details and helped me switch broadband
March 9, 2026
Unprompted review
Reply from Vodafone UK - Boston
Hey Monika,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Absolutely appalling service from…
Absolutely appalling service from Vodafone — saved only by the complaints team.
After spending over two hours with Vodafone support trying to upgrade a business mobile broadband line to unlimited data, I was repeatedly misled. I was explicitly told the order had been placed and that I could collect the SIM immediately from the Vodafone shop.
I then visited Vodafone Boston (3 Strait Bargate, PE21 6EE), where I was dealt with by Millie Ben. The experience in-store was genuinely shocking. From the outset, there was no attempt to help or resolve the issue. Instead, it felt like the focus was on obstructing, delaying, and frustrating me at every possible step, all while hiding behind the phrase “we’re just doing our job.”
Despite providing clear digital copies of my British passport and driving licence, I was forced to travel home to bring physical ID. When I returned, I was met with further unnecessary and disproportionate demands, including requests for company bank statements, which appeared entirely designed to delay matters rather than assist a business customer.
After all this, I was finally told that the SIM was not even available in store and would be delivered “tomorrow or the day after” — making the forced trips and ID demands completely pointless.
In summary:
• Vodafone support provided incorrect information
• The process had to be repeated multiple times
• Store staff made no genuine effort to help
• The in-store experience felt intentionally obstructive rather than supportive
This level of service is unacceptable for any customer, let alone a business account.
That said, credit where it’s due: once the issue was escalated, Vodafone’s Complaints Department handled the matter promptly and professionally. The problem was resolved quickly, and a token compensation was granted. Special thanks to Flavio from the complaints team, who dealt with the situation properly and restored some confidence in Vodafone.
January 29, 2026
Unprompted review
Reply from Vodafone UK - Boston
Hey,
We’re sorry to read about your experience and appreciate you taking the time to explain what happened. This clearly fell short of the level of service you should expect, particularly for a business account, and we understand how frustrating and inconvenient this must have been. Your feedback has been noted and is important in highlighting where processes and communication have not worked as they should.
If the issue continues or gets significantly worse, please reach back out to the relevant team by calling 0333 304 0191 or speak to them via LiveChat here: vodafone.uk/2LCJiTm
If you would like this to be raised as an official complaint, and you have already spoken to the relevant teams but not received the resolution you were looking for, please come chat to my team on Facebook at vodafone.uk/2Fpnah2 and Instagram at https://ig.me/m/vodafone
Thanks,
Vodafone Social Media Team
Shane sorted me out today in the Boston…
Shane sorted me out today in the Boston store, went above and beyond very helpful
January 17, 2026
Unprompted review
Reply from Vodafone UK - Boston
Hey Jason,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Ben was very helpful
Ben was very helpful in transferring my phone from sàmsung to iPhone. Great service
January 15, 2026
Unprompted review
Reply from Vodafone UK - Boston
Hey Nick,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Came & spoke to oli wonder man great…
Came & spoke to oli wonder man great service
January 15, 2026
Unprompted review
Reply from Vodafone UK - Boston
Hey Laima,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Happy customer
Mille was extremely helpful in helping me to set up s new contract & order a new phone. Very friendly. Ben was also helpful in helping Ms transfer a game from 1 tablet to another.
January 13, 2026
Unprompted review
Reply from Vodafone UK - Boston
Hey there,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Reply from Vodafone UK - Boston
Hey Mrgaret,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Millie knows her job extremely well is…
Millie knows her job extremely well is polite and attentive at all times.
January 7, 2026
Unprompted review
Reply from Vodafone UK - Boston
Hey Jackie,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Fantastic
Millie at the Boston branch was fabulous with my nan earlier when we came in to sort out a new phone for her. Really lovely and helpful! Thank you so much!
December 16, 2025
Unprompted review
Reply from Vodafone UK - Boston
Hey Hannah,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Very profesional man named Ben at…
Very profesional man named Ben at Boston store.Helped with new phone and set up.
November 28, 2025
Unprompted review
Reply from Vodafone UK - Boston
Hey Graeme,
Thanks for the lovely review and fantastic support for Ben.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
I changed my broadband supplier to save…
I changed my broadband supplier to save money. It was an effortless transaction and Katie was very helpful and knowledgeable. I’m very pleased and more pleased it’s £12 cheaper per month. Thank you Katie, your an asset to the company
November 24, 2025
Unprompted review
Reply from Vodafone UK - Boston
Hey Lu,
Thanks for the lovely review and fantastic support for Katie.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Spoke to millie who got me a new iphone…
Spoke to millie who got me a new iphone very helpful and informative thabk you for your help!
November 16, 2025
Unprompted review
Reply from Vodafone UK - Boston
We're so happy to hear that you received such great support! We appreciate you taking the time to leave us this lovely review.
Thanks,
Vodafone Social Media Team
Got helped by Millie at vodaphone
Got helped by Millie at vodaphone, and honestly she helped me understand the whole process of buying a new phone as I didn’t really know what to do, she helped me understand the costs and what how the process will go. She was so polite, so helpful, so dedicated and determined to help anyone who was curious about anything. I’m so happy Millie served me I couldn’t of asked for anyone better for helping me whilst in the process of receiving my new phone!!! Great and quick experience also!!! With no confusions!! 10/10
November 8, 2025
Unprompted review
Reply from Vodafone UK - Boston
We're happy to hear that our service was so helpful and that you found it to be a positive experience. We appreciate you taking the time to leave us this great feedback.
Thanks,
Vodafone Social Media Team
Went into store to upgrade spoke with…
Went into store to upgrade spoke with oli who was amazing helped me and got me the phone I desired thank you
November 15, 2025
Unprompted review
Reply from Vodafone UK - Boston
We're so happy to hear that you received such great support! We appreciate you taking the time to leave us this lovely review.
Thanks,
Vodafone Social Media Team
Great service from Ben
Great service from Ben. Very helpful and attentive to my needs. Thank you
November 11, 2025
Unprompted review
Reply from Vodafone UK - Boston
Hi. We're happy to hear that our service was so helpful and that you found it to be a positive experience. We appreciate you taking the time to leave us this great feedback. If you need any help, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
Instagram - https://ig.me/m/vodafone
Vodafone Social Media Team
Excellent service from Katie
October 20, 2025
Unprompted review
Reply from Vodafone UK - Boston
We're happy to hear that you had such a positive experience and appreciate you sharing your fantastic feedback with us.
Thanks,
Vodafone Social Media Team
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