We had such a great experience with Lee when getting a SIM card for my daughter’s first ever phone. He made the whole experience really personal and exciting for her, which made such a difference... See more
Company replied
36 Braccan Walk, RG12 1BE Bracknell, GB
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We had such a great experience with Lee when getting a SIM card for my daughter’s first ever phone. He made the whole experience really personal and exciting for her, which made such a difference... See more
Company replied
Went to Vodafone to see if I could get my daughter a sim only deal, Lee was very friendly and offered to help me look into this and I came out with a better deal on my own existing contract. Great cus... See more
Company replied
Joshua helped my partner and I start 2 new contracts. He was exceptionally helpful. Called our old supplier to clarify an account problem. No hard sell just great advice and made everything very easy.... See more
Company replied
Pikl has been extremely helpful, courteous and showed lots of patience with me. She wll be a credit to your company and I have no hesitation in recommending her to friends and family. Thank you a... See more
Company replied
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36 Braccan Walk, RG12 1BE, Bracknell, United Kingdom
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Natalie was wonderful, friendly and funny and helped me with the new sim card effortlessly

Reply from Vodafone UK - Bracknell The Lexicon
Natalie has provided an excellent and professional service.

Reply from Vodafone UK - Bracknell The Lexicon
Stuart the store manager has been extremely helpful today, helping me to move an eSIM to a new phone. Whilst here Stuart also helped me to significantly reduce my monthly, absolute hero! Thanks Stuart!!

Reply from Vodafone UK - Bracknell The Lexicon
Joshua could not have been more helpful. He was extremely knowledgable and friendly. He did absolutely everything to sort out our issue and can’t thank him enough! The world of phones is confusing and he was able to explain all our options in simple terms. Thank you so much!

Reply from Vodafone UK - Bracknell The Lexicon

Reply from Vodafone UK - Bracknell The Lexicon
Kim wonderful chap, extremely helpful and polite guy, 100% recommendations from me

Reply from Vodafone UK - Bracknell The Lexicon
Brilliant experience with Joshua in the store, helped us out with our query, perfect

Reply from Vodafone UK - Bracknell The Lexicon
Absolutely pleasure Josh does not need to be on a diet absolute legend

Reply from Vodafone UK - Bracknell The Lexicon
Kim was very helpful upgrading my phone - thank you

Reply from Vodafone UK - Bracknell The Lexicon
My dad had brought a new phone (he’s 75) he’s old phone was very old and we were unable to transfer all he’s data to he’s new phone. Terry was absolutely amazing with us. It wasn’t easy by any means but nothing was too much trouble for Terry. He spent hours and eventually he had managed to to do it all,then spent a further half hour setting my dad’s alarm,ring tone and downloading he’s old ringtones. Vodafone are very lucky to have Terry. Great guy with a great sense of humour and care. Thank you so much for all that you did. My dad left with a massive smile on his face l. Would recommend this store

Reply from Vodafone UK - Bracknell The Lexicon
Terry was patient & helpful, very kind
Much appreciated

Reply from Vodafone UK - Bracknell The Lexicon
Subject: Exceptional end-to-end service – 5 Stars!
I am incredibly pleased with my Vodafone Broadband experience from start to finish. The entire process was seamless and professional.
Special thanks to Josh at the local branch; he is an absolute credit to your team. He was a brilliant chap who managed to sort my entire order in less than 15 minutes with zero fuss.
On the day of installation, the team arrived exactly on time. The CityFibre engineer, Kyle, and his colleague were consummate professionals. They completed the installation quickly and had my broadband up and running in no time.
Vodafone also did a fantastic job of keeping me updated throughout the entire journey. I couldn't be happier with the service. Highly recommended!

Reply from Vodafone UK - Bracknell The Lexicon

Reply from Vodafone UK - Bracknell The Lexicon
Had the pleasure of dealing with Terry in the bracknell store who helped me with all my questions and helped me secure a better deal on my contract. Couldn’t reccomend enough - thank you so much for your help! ☺️

Reply from Vodafone UK - Bracknell The Lexicon
NEVER had any trouble with Vodafone Great service from Natalie

Reply from Vodafone UK - Bracknell The Lexicon
Stuart helped me move my sons contract from pay and you go to contract he was very helpful and friendly

Reply from Vodafone UK - Bracknell The Lexicon
Natalie was very knowledgeable and helpful

Reply from Vodafone UK - Bracknell The Lexicon

Reply from Vodafone UK - Bracknell The Lexicon
Stuart very helpful to find the best deals for sim and phone upgrades

Reply from Vodafone UK - Bracknell The Lexicon
Stuart was very helpful with a switching broadband issue i had

Reply from Vodafone UK - Bracknell The Lexicon
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