Huge thank you to Ravi at Vodafone Brent Cross! His service was exceptional—completely professional, clear, and focused on helping me find the best fit. He walked me through all the available options... See more
Company replied
Location
Switch locationUnit D7 Brent Cross Shopping Centre , Prince Charles Drive, NW4 3FB London, GB
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Thank you so much Cristina and Darsh at Brent X Location. Helpful and patient with the whole process. Cristina at beginning and Darsh taking over as shop got busy. Very pleased with the thoughtfulne... See more
Company replied
I would never think that I would say that I am soooo happy being with Vodafone. The Brent Cross branch is the best. Sham helped me sooo much as I am really bad with phones. Super friendly. Great serv... See more
Company replied
It was very efficient and thoroughly helpful! The employee Malai was very nice and gave me all the assistance I needed and it was a great experience.
Company replied
Company details
- Mobile Network Operator
- Cell Phone Store
- Internet Provider
- Phone and Internet Service
- Telecommunications Service Provider
About Vodafone UK - Brent Cross
Written by the company
Brands Available Here: Vodafone & Three
Visit Our Website - Vodafone
Visit Our Website - Three
Contact info
Unit D7 Brent Cross Shopping Centre , Prince Charles Drive, NW4 3FB, London, United Kingdom
4.9
Excellent
261 reviews
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Chris gave us 5 start service and made…
Chris gave us 5 start service and made everything so easy!
January 20, 2025
Unprompted review
Reply from Vodafone UK - Brent Cross
Hello,
It's great to hear about your positive experience. We appreciate you taking the time to review and share your feedback with us.
If you need help in the future, feel free to reach out to us via Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
I had the pleasure of speaking with…
I had the pleasure of speaking with Dinath regarding my phone contract, and I am thoroughly impressed with the level of service I received. Dinath was incredibly knowledgeable and took the time to explain all the details clearly, making sure I fully understood my options. His professionalism and friendly demeanor made the entire process smooth and stress-free. Thank you, Dinath, for your outstanding assistance
January 17, 2025
Unprompted review
Reply from Vodafone UK - Brent Cross
Hi Bashir,
Thank you for your review. It's always lovely to read such nice feedback. If you ever need anything, please reach out to us on Facebook vodafone.uk/3K1e4GB - X (formerly Twitter) vodafone.uk/3nfdPyY or via Instagram using VodafoneUK and we will be happy to help.
Thanks,
Vodafone Social Media Team
The service I received was exceptional
The service I received was exceptional. After trying online for two days and getting no where I decided to go I store. Pamper resolved my issues and we chatted endlessly. What a pleasant experience. Thank you for reaffirming my faith in Vodafone. I would highly recommend the people at Vodafone Brent Cross for customer service.
January 9, 2025
Unprompted review
Reply from Vodafone UK - Brent Cross
Hi Simon,
Thanks for sharing your excellent feedback for Pampas, it's great to see they turned this around for you. If you need any help in the future, please feel free message us on:
Facebook - vodafone.uk/3lCYUxW
X (formally Twitter) - vodafone.uk/3LXh2xl
Instagram - https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
The nicest team
The nicest team, they are friendly, quick and efficient. Helped me through all the steps, and corrected my mistake I’ve done online, in no time.
January 8, 2025
Unprompted review
Reply from Vodafone UK - Brent Cross
Hi Mia,
It's great to hear your feedback, thank you for reviewing.
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Reply from Vodafone UK - Brent Cross
Hi. Thank you for your review for Said. It's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Visited Vodafone store on Friday in…
Visited Vodafone store on Friday in Brent Cross. I was immediately approached by manager Syed. Offered me all the options for a new sim only and broadband. Fantastic deals and top class service by Syed and his staff at the store. Will be visiting again for any future business
December 13, 2024
Unprompted review
Reply from Vodafone UK - Brent Cross
It’s great to hear you’ve had a positive experience. If you need anything you can reach us on Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY.
Thanks again,
Vodafone Social Media Team
All staff very helpful and always…
All staff very helpful and always pleasant in the branch.
December 13, 2024
Unprompted review
Reply from Vodafone UK - Brent Cross
Hey Lorraine,
This is really great to hear, thanks for the feedback and support!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
I always use the Vodafone branch at…
I always use the Vodafone branch at Brent Cross when I visit London from South Africa. The service here is phenomenal!
December 9, 2024
Unprompted review
Reply from Vodafone UK - Brent Cross
Hi Gerald,
It's great to hear about your recent experience, thank you for reviewing.
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
I have visit this branch (brent Cross)…
I have visit this branch (brent Cross) today and was great service and very patient staff specially ( Dinath ) he's very professional 👏
November 7, 2024
Unprompted review
Reply from Vodafone UK - Brent Cross
Hey Ali,
Thanks for letting us know what an amazing job Dinath at our Brent Cross store did at getting everything sorted for you!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Smashing customer service
I had a problem today - my phone wasn't charging properly so I popped into the Brent Cross store. Syed looked after me wonderfully . He checked my cable - which was only working intermittently. The store doesn't sell them - but he told me where I could buy one: and he kindly kept my phone on charge while I went to buy a new one. The associate front of house (sorry I don't know his name) was really helpful too. Thank you!
November 6, 2024
Unprompted review
Reply from Vodafone UK - Brent Cross
Hey Judi,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Paying and not receiving! Horrible reception
Vodafone didn't give me the service paid for, horrible reception, no ended calls, messages, don't make it easy to change for another product to keep the client and is still charging me a fine for a service that doesn't work. Anyways, after procedures, tests, changing devices and blablabla nothing worked. Since July having trouble. they don't have access to the reference chats, the tests that they have done, the investigation that they did, nothing! But I have the chat copy, so feel free to ask me and I will show you. So if you are reading this, go for BT, O2 or other provider that will give you a good service for what you are paying for. Bad experience and now taking VOdafone to the court.
July 1, 2024
Unprompted review
Reply from Vodafone UK - Brent Cross
Hey there,
I am sorry to hear that you have had such a poor experience. We never want any of our customers to be left feeling this way.
So we can look into this for you, and help get it all resolved, please come and get in touch with my team via Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Very good customer service and helpful…
Very good customer service and helpful approach.
Highly recommended .. Sabi
November 1, 2024
Unprompted review
Reply from Vodafone UK - Brent Cross
Hello,
Thank you for taking the time to review and share your feedback, we appreciate it!
If you need help in the future, feel free to reach out to us via Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Great shop great service fast efficient…
Great shop great service fast efficient and friendly.
October 23, 2024
Unprompted review
Reply from Vodafone UK - Brent Cross
Hey Emmanuel,
Thanks for the feedback and support, we really appreciate it!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Services to customer.
Services to customer.
Helpful , supportive ..
I would like to say about store manager.
I got good service there at Brent cross store .
October 1, 2024
Unprompted review
Reply from Vodafone UK - Brent Cross
Hi Falguni. Thank you for your review. It's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Sham has been terrific
Sham has been terrific. Helpful, courteous and professional too. I have saved money and feel listened too. Great experience… a rare easy thumbs up review .
October 7, 2024
Unprompted review
Reply from Vodafone UK - Brent Cross
Hi Lisa,
Thanks for taking the time to write such a great review. We're delighted that Sham left such a positive impression - and saved you money! If you ever need more help, don't hesitate to pop our team a message on:
Facebook - vodafone.uk/3lCYUxW
X (formally Twitter) - vodafone.uk/3LXh2xl
Instagram - https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
It is impossible to speak with customer…
It is impossible to speak with the staff from customer helpline on Vodafone.
I have rang them 5 time during 1 hour and they simply switched off after 15 minutes of presing numbers and numbers to get to the correct department.
It has began to be a complete useless company.
September 28, 2024
Unprompted review
Reply from Vodafone UK - Brent Cross
I'm sorry you've had a problem getting through to us Daniel. You can contact my team over social media. If you still need any help or would like us to look into anything further, please come and chat to us over on Facebook at vodafone.uk/3K1e4GB, via Twitter vodafone.uk/3nfdPyY or on Instagram https://ig.me/m/vodafone.
Thanks,
Vodafone Social Media Team
Reply from Vodafone UK - Brent Cross
Hi Cezanne,
Thank you for your review. If you have any questions, please take a look at https://vodafone.uk/support for our FAQs. If you can't find what you're looking for, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram: https://ig.me/m/vodafone, we'd be happy to help.
Thanks again,
Vodafone Social Media Team
Amazing service by Syed the store…
Amazing service by Syed the store manager give him a raise!!!!
September 14, 2024
Unprompted review
Reply from Vodafone UK - Brent Cross
Hey Sagar,
Thanks for letting us know what an amazing job Syed did at getting everything sorted for you!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Very good experience
Very good experience. The guy name syed is really very generous and helpful gave my all ans to my queries. Overall good experience😊
September 13, 2024
Unprompted review
Reply from Vodafone UK - Brent Cross
Hey Krishan,
This is really great to hear, thanks for the feedback and support!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Helped to upgrade and keep the same…
Helped to upgrade and keep the same number
September 12, 2024
Unprompted review
Reply from Vodafone UK - Brent Cross
Hi Ketan,
Thanks for your review for our Brent Cross store. We appreciate your support. We're here to help if you need anything else in the future. You can message us either on Facebook using: vodafone.uk/3K1e4GB - X (formerly Twitter): vodafone.uk/3nfdPyY or Instagram via Vodafone UK
All the best,
Vodafone Social Media team
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