Vodafone UK - Brent Cross Reviews 

261
TrustScore 5 out of 5

4.9

Unit D7 Brent Cross Shopping Centre , Prince Charles Drive, NW4 3FB London, GB


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Rated 5 out of 5 stars

Huge thank you to Ravi at Vodafone Brent Cross! His service was exceptional—completely professional, clear, and focused on helping me find the best fit. He walked me through all the available options... See more

Company replied

Rated 5 out of 5 stars

Thank you so much Cristina and Darsh at Brent X Location. Helpful and patient with the whole process. Cristina at beginning and Darsh taking over as shop got busy. Very pleased with the thoughtfulne... See more

Company replied

Rated 5 out of 5 stars

I would never think that I would say that I am soooo happy being with Vodafone. The Brent Cross branch is the best. Sham helped me sooo much as I am really bad with phones. Super friendly. Great serv... See more

Company replied

Rated 5 out of 5 stars

It was very efficient and thoroughly helpful! The employee Malai was very nice and gave me all the assistance I needed and it was a great experience.

Company replied


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  • Unit D7 Brent Cross Shopping Centre , Prince Charles Drive, NW4 3FB, London, United Kingdom

4.9

Excellent

TrustScore 5 out of 5

261 reviews

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1-star

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4.9

All reviews

(261)

39,970 reviews in the last 12 months

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Rated 5 out of 5 stars

sabi was great at giving us the right…

sabi was great at giving us the right options, upgrading my account and my wife, allowing us to get the best offers available. It was fast efficient and very friendly service.

September 4, 2024
Unprompted review
Vodafone UK - Brent Cross logo

Reply from Vodafone UK - Brent Cross

Hi Ali,

This is a great review for Sabi. We’re glad to hear you found the best option for you when visiting the store. If you need any help in the future, please message us via Facebook PM: vodafone.uk/3K1e4GB - X (formerly Twitter): vodafone.uk/3nfdPyY or Instagram via Vodafone UK

Thanks again,
Vodafone Social Media team

Rated 5 out of 5 stars

Syed Ahmed from the brent cross branch…

Syed Ahmed from the brent cross branch was so professional and dealt with my order brilliantly as I was moving broadband and x4 mobile numbers to Vodafone from various other providers. He made the transfer effortlessly and gave some great advice.

August 24, 2024
Unprompted review
Vodafone UK - Brent Cross logo

Reply from Vodafone UK - Brent Cross

Hey Sandra,

Thanks for letting us know what an amazing job Syed did at getting everything sorted for you!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Syed was very enlightening and…

Syed was very enlightening and informative. Thank you for helping us!!

August 24, 2024
Unprompted review
Vodafone UK - Brent Cross logo

Reply from Vodafone UK - Brent Cross

Hey Adriana,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Great customer service

Syed was amazing. Very helpful and super helpful. Thank you so much for all your help.

August 24, 2024
Unprompted review
Vodafone UK - Brent Cross logo

Reply from Vodafone UK - Brent Cross

Hey Sandra,

Thanks for the feedback and support, we really appreciate it!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Ollie in Brent Cross is the best…

Ollie in Brent Cross is the best Vodaphone shop sales advisor/agent who helped me choose a new phone with a plan that suited me. He was extremely patient and courteous with all tthe informtion required. This has prompted me to buy a new phone with the customer upgrade. Ella Felt

August 6, 2024
Unprompted review
Vodafone UK - Brent Cross logo

Reply from Vodafone UK - Brent Cross

Hi Ella! Thank you for your review, I'm glad Ollie was able to help you out. If you have any questions, please take a look at https://vodafone.uk/support for our FAQs. If you can't find what you're looking for, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram: https://ig.me/m/vodafone, we'd be happy to help.

Thanks again, Vodafone Social Media Team

Rated 5 out of 5 stars

Seyon was a amazing sales person.Kind…

Seyon was a amazing sales person.Kind and polite and very helpful

August 5, 2024
Unprompted review
Vodafone UK - Brent Cross logo

Reply from Vodafone UK - Brent Cross

Hello Montesanto,

It's always our aim to provide a helpful service, so it's great to hear that Seyon delivered! We really appreciate you taking the time to leave feedback on your recent experience.

If you need help in the future, feel free to reach out to us via Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram https://ig.me/m/vodafone.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Dinath was super helpful!

Dinath was super helpful!
Just come in person they will sort out everything for you! Super friendly and super explaining every little detail you need to know that was life saving

August 3, 2024
Unprompted review
Vodafone UK - Brent Cross logo

Reply from Vodafone UK - Brent Cross

Hello, Alon,

It's great to hear that you received a 5 star service from Dinath! Thanks for taking the time to provide feedback on this.

If you need help in the future, feel free to reach out to us via Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram https://ig.me/m/vodafone.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

I had a great experience at Brent Cross…

I had a great experience at Brent Cross branch.

July 22, 2024
Unprompted review
Vodafone UK - Brent Cross logo

Reply from Vodafone UK - Brent Cross

Hi Zargol,

Thank you for your review and feedback.

If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone

Thanks, Vodafone Social Media Team

Rated 5 out of 5 stars

Seyon,was very very helpful

Seyon,was very very helpful. Thank you.l will recommend you to my family and friends.

July 22, 2024
Unprompted review
Vodafone UK - Brent Cross logo

Reply from Vodafone UK - Brent Cross

Hi Dolores,

Thank you so much for taking the time to leave us a 5 star review! We're glad you had such a positive experience with us and with Seyon. Thank you for recommending us to your family and friends.

If you do ever need anything in the future, please reach out to us by following the below links:
Facebook - http://vodafone.uk/3lCYUxW or X - http://vodafone.uk/3LXh2xl.

Thanks,
The Vodafone Social Media Team

Rated 5 out of 5 stars

Amal helped me very gently and properly…

Amal helped me very gently and properly solved my problem( with Voxi) ..
Thanks to her wishing big succes in her life.

July 13, 2024
Unprompted review
Vodafone UK - Brent Cross logo

Reply from Vodafone UK - Brent Cross

Hi. Thank you for your review for Amal. It's always lovely to read nice feedback. Thanks again, Vodafone Social Media Team.

Rated 5 out of 5 stars

A great experience in store with Amal

A great experience in store with Amal, very informative and a very speedy transaction, thank you.

July 10, 2024
Unprompted review
Vodafone UK - Brent Cross logo

Reply from Vodafone UK - Brent Cross

Hi John,

This is lovely feedback for Amal. Thanks for taking your time to share. If you ever need any help, please reach out to us by dropping a message either on Facebook using: vodafone.uk/3K1e4GB - X (formerly Twitter): vodafone.uk/3nfdPyY or Instagram via Vodafone UK

All the best,
Vodafone Social Media team

Rated 5 out of 5 stars

Really wondering service

Really wondering service. Helped me resolve my issues. Highly recommended. Thank you Syed

July 10, 2024
Unprompted review
Vodafone UK - Brent Cross logo

Reply from Vodafone UK - Brent Cross

Thanks for letting us know about the awesome service you received from Syed today Emsy 😊
Thanks, The Vodafone Social Media team

Rated 5 out of 5 stars

The staffs are very friendly and helpful

June 7, 2024
Unprompted review
Vodafone UK - Brent Cross logo

Reply from Vodafone UK - Brent Cross

Hey there,

Thanks for taking the time to share this 5 star feedback with us!

If you ever need our help, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X at vodafone.uk/3nfdPyY
Thanks, Vodafone Social Media Team

Rated 5 out of 5 stars

Seyon is a legend

Seyon is a legend, best customer service I've ever had in Vodafone!

June 6, 2024
Unprompted review
Vodafone UK - Brent Cross logo

Reply from Vodafone UK - Brent Cross

Hi Diane,

Thank you for taking the time to review and sharing this feedback for Seyon.

If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone

Thanks, Vodafone Social Media Team

Rated 5 out of 5 stars

Chris really sorted me out today and my…

Chris really sorted me out today and my wife, real great service today in Brent Cross Cudos to Chris

June 4, 2024
Unprompted review
Vodafone UK - Brent Cross logo

Reply from Vodafone UK - Brent Cross

Hi Francis. Thank you for your review for Chris. It's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:

Facebook - http://vodafone.uk/3K1e4GB
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Chris was brilliant today

Chris was brilliant today, he really sorted myself and my husband out, have been to many stores and have not had the experience we have had today , would recommended Chris highly in the Brent Cross store

June 4, 2024
Unprompted review
Vodafone UK - Brent Cross logo

Reply from Vodafone UK - Brent Cross

Hi Fiona. Thank you for your review for Chris. It's always lovely to read such great feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:

Facebook - http://vodafone.uk/3K1e4GB
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Christopher was amazing

Christopher was amazing. Very professional and polite. Vodafone should be very proud to have a member like him. He was very helpful with us and other clients.

May 29, 2024
Unprompted review
Vodafone UK - Brent Cross logo

Reply from Vodafone UK - Brent Cross

Hi Viviane. Thank you for your review for Christopher. It's always lovely to read such fab feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:

Facebook - http://vodafone.uk/3K1e4GB
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Amazing customer service by Amal

May 26, 2024
Unprompted review
Vodafone UK - Brent Cross logo

Reply from Vodafone UK - Brent Cross

Hi Farzana,

Thanks for your review and your lovely words for Amal! It's what we love to see 🙂 If you ever need more help, don't hesitate to pop our team a message on:

Facebook - vodafone.uk/3lCYUxW
X (formally Twitter) - vodafone.uk/3LXh2xl
Instagram - https://ig.me/m/vodafone

Thanks, Vodafone Social Media Team

Rated 5 out of 5 stars

Seyon was veryvhelpful and very…

Seyon was veryvhelpful and very knowledgable

May 14, 2024
Unprompted review
Vodafone UK - Brent Cross logo

Reply from Vodafone UK - Brent Cross

Hi Robert,

Thank you for reviewing and sharing your feedback for Seyon.

If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone

Thanks, Vodafone Social Media Team

Rated 5 out of 5 stars

Sim Only

I wanted to get a iPhone 15 Pro Max but my loan wasn’t accepted. but I still wanted a Sim Only Plan, and your colleague Dinath was very helpful and offered me 3 month’s free. Happy with service.

May 9, 2024
Unprompted review
Vodafone UK - Brent Cross logo

Reply from Vodafone UK - Brent Cross

Hi Shamayel,

Thanks for your review and your kind words for Dinath! It's what we love to see 🙂 If you ever need more help, don't hesitate to pop our team a message on:

Facebook - vodafone.uk/3lCYUxW
X (formally Twitter) - vodafone.uk/3LXh2xl
Instagram - https://ig.me/m/vodafone

Thanks, Vodafone Social Media Team

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