Vodafone UK - Brent Cross Reviews 

261
TrustScore 5 out of 5

4.9

Unit D7 Brent Cross Shopping Centre , Prince Charles Drive, NW4 3FB London, GB


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Huge thank you to Ravi at Vodafone Brent Cross! His service was exceptional—completely professional, clear, and focused on helping me find the best fit. He walked me through all the available options... See more

Company replied

Rated 5 out of 5 stars

Thank you so much Cristina and Darsh at Brent X Location. Helpful and patient with the whole process. Cristina at beginning and Darsh taking over as shop got busy. Very pleased with the thoughtfulne... See more

Company replied

Rated 5 out of 5 stars

I would never think that I would say that I am soooo happy being with Vodafone. The Brent Cross branch is the best. Sham helped me sooo much as I am really bad with phones. Super friendly. Great serv... See more

Company replied

Rated 5 out of 5 stars

It was very efficient and thoroughly helpful! The employee Malai was very nice and gave me all the assistance I needed and it was a great experience.

Company replied


Company details


Contact info

  • Unit D7 Brent Cross Shopping Centre , Prince Charles Drive, NW4 3FB, London, United Kingdom

4.9

Excellent

TrustScore 5 out of 5

261 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(261)

40,120 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

The staff were just so helpful…

The staff were just so helpful especially Amal. They were very courteous and explained everything to me. I still never won Glastonbury tickets though 😀

April 18, 2024
Unprompted review
Vodafone UK - Brent Cross logo

Reply from Vodafone UK - Brent Cross

Hi Angela,

Thank you for reviewing and sharing this great feedback for the team.

If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone

Thanks, Vodafone Social Media Team

Rated 5 out of 5 stars

Seyon

Seyon, he was an amazing guy and very helpful and generally a amazing guy!10”plus for customer service!

April 21, 2024
Unprompted review
Vodafone UK - Brent Cross logo

Reply from Vodafone UK - Brent Cross

Hi Roxana,

Thank you for your review and feedback.

If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone

Thanks, Vodafone Social Media Team

Rated 5 out of 5 stars

Bamir is amazing help and amazing…

Bamir is amazing help and amazing manager

April 19, 2024
Unprompted review
Vodafone UK - Brent Cross logo

Reply from Vodafone UK - Brent Cross

Hi Fawzia,

Thank you for your review. If you ever need anything, please reach out to the Social Media team through Facebook http://vodafone.uk/3K1e4GB or X @VodafoneUK.

Thanks,
Vodafone Social Media Team

Rated 5 out of 5 stars

Smashing service by Syed mr manager top…

Smashing service by Syed mr manager top class

April 19, 2024
Unprompted review
Vodafone UK - Brent Cross logo

Reply from Vodafone UK - Brent Cross

Hi Susan,

Thank you for your review. If you ever need anything, please reach out to the Social Media team through Facebook http://vodafone.uk/3K1e4GB or X @VodafoneUK.

Thanks,
Vodafone Social Media Team

Rated 5 out of 5 stars

I saw sham in the brent cross store for…

I saw sham in the brent cross store for a data transfer, he was kind and sorted my phone out very quickly. Highly recommend going to see all the staff on brent cross I have never had a bad experience

April 11, 2024
Unprompted review
Vodafone UK - Brent Cross logo

Reply from Vodafone UK - Brent Cross

Hi D F,

Thanks for your lovely review for our Brent Cross store. Thanks for sharing. We appreciate your support.

We're here to help if you need anything. You can reach us by dropping us a message either on Facebook using: vodafone.uk/3K1e4GB - X (formerly Twitter): vodafone.uk/3nfdPyY or Instagram via Vodafone UK

All the best,
Vodafone Social Media team

Rated 5 out of 5 stars

Seyon gave me excellent service and…

Seyon gave me excellent service and advice.Happy with service Gaetano

April 7, 2024
Unprompted review
Vodafone UK - Brent Cross logo

Reply from Vodafone UK - Brent Cross

Hi Gaetano. Thank you for your review for Seyon. It's always lovely to read great feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:

Facebook - http://vodafone.uk/3K1e4GB
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

The brilliant Dinath

Dinath was so helpful and spent lots of time with me helping me to cancel out of date contracts and choose a new phone - saving me over £50/month

March 8, 2024
Unprompted review
Vodafone UK - Brent Cross logo

Reply from Vodafone UK - Brent Cross

Hi Kaffp,

Thanks for your review and feedback for Dinath. It's great to hear about your recent experience.

If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone

Thanks, Vodafone Social Media Team

Rated 5 out of 5 stars

Dinath super helpful and helped me get…

Dinath super helpful and helped me get exactly what I needed

March 7, 2024
Unprompted review
Vodafone UK - Brent Cross logo

Reply from Vodafone UK - Brent Cross

Hi Emily,

This is a great review for Dinath. Thanks for taking your time to share. If you need any help in the future, please message us via Facebook PM: vodafone.uk/3K1e4GB - X (formerly Twitter): vodafone.uk/3nfdPyY or Instagram via Vodafone UK

Thanks again,
Vodafone Social Media team

Rated 5 out of 5 stars

Rattan is really helpful

Rattan is really helpful

March 7, 2024
Unprompted review
Vodafone UK - Brent Cross logo

Reply from Vodafone UK - Brent Cross

Hi ade,

Thanks for your 5-star review for Rattan. We appreciate this feedback. If you need any help in the future, please message us via Facebook PM: vodafone.uk/3K1e4GB - X (formerly Twitter): vodafone.uk/3nfdPyY or Instagram via Vodafone UK

Thanks again,
Vodafone Social Media team

Rated 5 out of 5 stars

Helped by Seyon today

Helped by Seyon today. He was really knowledgeable and not pushy at all. Helped me find the perfect deal in my budget. I highly recommend..

February 22, 2024
Unprompted review
Vodafone UK - Brent Cross logo

Reply from Vodafone UK - Brent Cross

Hi. Thank you for your review for Seyon. It's always lovely to read such nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:

Facebook - http://vodafone.uk/3K1e4GB
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Thumbs Up Service!!!!!

Thank you Vodafone for a great experience today. Seyon is so friendly, helpful and humorous. You have great representation in him. All the staff are lovely. Keep it up💯

February 21, 2024
Unprompted review
Vodafone UK - Brent Cross logo

Reply from Vodafone UK - Brent Cross

Hi Janine,

This is lovely feedback for Seyon. Thanks for your kind words and taking your time to share the experience.

If you ever need any help, please reach out to us by dropping a message either on Facebook using: vodafone.uk/3K1e4GB - X (formerly Twitter): vodafone.uk/3nfdPyY or Instagram via Vodafone UK

All the best,
Vodafone Social Media team

Rated 5 out of 5 stars

Great service

I went to brent cross vodafone, was served by a professional team member ravi. Great service

February 9, 2024
Unprompted review
Vodafone UK - Brent Cross logo

Reply from Vodafone UK - Brent Cross

Hi John,

Thanks for taking the time to review, and share this great feedback for Ravi.

If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone

Thanks, Vodafone Social Media Team

Rated 5 out of 5 stars

Excellent

Excellent! Had Anna before. Very knowledgeable and very patient, particularly in a sector that remains complicated!

January 31, 2024
Unprompted review
Vodafone UK - Brent Cross logo

Reply from Vodafone UK - Brent Cross

Hey Leslie,

This is really great to hear, thanks for the feedback and support!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X (formerly Twitter) at vodafone.uk/3nfdPyY

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Extremely pleased with the service.

Extremely pleased with the service.
Dinath was extremely helpful and was able to advise on what was the best solution based on my requirements.

January 27, 2024
Unprompted review
Vodafone UK - Brent Cross logo

Reply from Vodafone UK - Brent Cross

Hi Anisoara. Thank you for your review for Dinath. It's always lovely to read such nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:

Facebook - http://vodafone.uk/3K1e4GB
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Seyon is the best

Seyon is the best. He gave me the best options for the upgrade.

January 24, 2024
Unprompted review
Vodafone UK - Brent Cross logo

Reply from Vodafone UK - Brent Cross

Hey Dîncul,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X (formerly Twitter) at vodafone.uk/3nfdPyY

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

BEST customer SERVICE FROM SAId at Vodafone in Brent Cross Center

I have been to Vodafone at Brent Cross Center today 21/01 Said has been really helpful, gentle,fast and friendly. Really great service thank you so much Said! 😁

January 21, 2024
Unprompted review
Vodafone UK - Brent Cross logo

Reply from Vodafone UK - Brent Cross

Hey Simone,

This is really great to hear, thanks for the feedback and support!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X at vodafone.uk/3nfdPyY

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Broadband

Hi
Syed was a very helpful guy and we thanks your good help and behaviour in understanding how much good vodafone is🙂

January 7, 2024
Unprompted review
Vodafone UK - Brent Cross logo

Reply from Vodafone UK - Brent Cross

Hi Hossein. Thank you for your review for Syed. It's always lovely to read such nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:

Facebook - http://vodafone.uk/3K1e4GB
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Credit Isssue

I had a problem with my credit score and Vodafone left a negative in my score. I asked for Dinath’s help. He sat down with me patiently and got this resolved quickly. I more than grateful for him. Very good service.

January 5, 2024
Unprompted review
Vodafone UK - Brent Cross logo

Reply from Vodafone UK - Brent Cross

Hey Mohammad,

Thanks for letting us know what an amazing job Dinath did at getting everything sorted for you!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X at vodafone.uk/3nfdPyY

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Excellent customer service from Ibtihal!

I recently had the pleasure of experiencing excellent customer service from one of the workers, Ibtihal. She greeted me with a warm smile & demonstrated a keen interest in understanding my needs & making sure i left the store with the best plan for my budget !

January 3, 2024
Unprompted review
Vodafone UK - Brent Cross logo

Reply from Vodafone UK - Brent Cross

Hi Ilaph,

This is such an amazing review for Ibtihal. Thanks for sharing your kind words and feedback.

If you need any help in the future, please message us via Facebook PM: vodafone.uk/3K1e4GB – X (formerly Twitter) : vodafone.uk/3nfdPyY or Instagram via Vodafone UK

Thanks again,
Vodafone Social Media team

Rated 5 out of 5 stars

Syed was so helpful and friendly

Syed was so helpful and friendly. Made my experience easy and pain free!

December 22, 2023
Unprompted review
Vodafone UK - Brent Cross logo

Reply from Vodafone UK - Brent Cross

Hi Andisheh. Thank you for your review for Syed. It's always lovely to read such nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:

Facebook - http://vodafone.uk/3K1e4GB
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look