Vodafone UK - Bristol Experience Reviews 

336
TrustScore 5 out of 5

4.9

56-60 Broadmead, BS1 3ED Bristol, GB


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Rated 5 out of 5 stars

Elisa was fabulous, thorough and made sure I was happy with everything including new phones and broadband. Very helpful, patient and amazing service with a smile. Kelly

Company replied

Rated 5 out of 5 stars

Hi Tom Morgan - he solved all my Voda glitches and everything was explained and fixed. He was knowledgeable, patient and helpful. After enduring two entire days of poor online communications and ignor... See more

Company replied

Rated 5 out of 5 stars

So I’ve been meaning to sort my complicated Vodafone account for weeks and finally got to the Bristol Broadmead store at last! Ayodele spent an absolute age getting me a better deal on my many plans f... See more

Company replied

Rated 5 out of 5 stars

Sam was very thorough, patient with my family as we had two phones and broadband to sort, which was time consuming. But he was very informative and entertained my size year old daughter very well too.... See more

Company replied


Company details


Contact info

  • 56-60 Broadmead, BS1 3ED, Bristol, United Kingdom

4.9

Excellent

TrustScore 5 out of 5

336 reviews

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4.9

All reviews

(336)

42,916 reviews in the last 12 months

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Rated 5 out of 5 stars

Ayo gave us attention and took his time…

Ayo gave us attention and took his time to explain all the plans that suits our purpose. We are so grateful for the excellent customer service gotten from Vodafone today courtesy Ayo.
Thank you for given us a listening ears.

April 30, 2025
Unprompted review
Vodafone UK - Bristol Experience logo

Reply from Vodafone UK - Bristol Experience

Hey Shavan,

This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Amazing customer service today by…

Amazing customer service today by vikkie in the Bristol branch

April 27, 2025
Unprompted review
Vodafone UK - Bristol Experience logo

Reply from Vodafone UK - Bristol Experience

Hey Clare,
 
This is really lovely to hear, thanks for the review!
 
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

I visited the Vodafone Store and bought a phone

I visited the Vodafone Store, Bristol. I was attended to by one of the staff called Ayo. Ayo was helpful and patient with me. He attended to my enquiries professional. He has excellent customer service skills. He is very engaging and shows enthusiasm for his job. Thank you Ayo for the great experience I had at the store.

April 26, 2025
Unprompted review
Vodafone UK - Bristol Experience logo

Reply from Vodafone UK - Bristol Experience

Hey Precious,
Thanks for the lovely review and fantastic support for Ayo.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Ayodele has been a great person serving…

Ayodele has been a great person serving us today. I really appreciate his help and offer during our time in vodafone. He made everything possible in our plans and apps.

April 26, 2025
Unprompted review
Vodafone UK - Bristol Experience logo

Reply from Vodafone UK - Bristol Experience

Hey Coo,
Thanks for the lovely review and fantastic support for Ayodele.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

We had a lovely operator made…

We had a lovely operator made everything easy and good - Ayodele

April 25, 2025
Unprompted review
Vodafone UK - Bristol Experience logo

Reply from Vodafone UK - Bristol Experience

Hey Deka,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Excellent experience

Ayo, got me a great deal for what I want. Made it simple and easy to understand my options. Excellent service on would recommend to anyone.

April 25, 2025
Unprompted review
Vodafone UK - Bristol Experience logo

Reply from Vodafone UK - Bristol Experience

Hey,

Thanks for the lovely review and fantastic support for Ayo.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Ayodele was very helpful and good at…

Ayodele was very helpful and good at his work.

April 21, 2025
Unprompted review
Vodafone UK - Bristol Experience logo

Reply from Vodafone UK - Bristol Experience

Hey Hajra,

Thank you for your review. It's always lovely to read such nice feedback.
 
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Sam M and Sam D were amazing in store

Sam M and Sam D were amazing in store. Sam M is the my favourite advisor and I’m so happy I got served by him and he’s extremely brilliant at his job. He gave me an Easter bunny cake ❤️ 🥰

April 18, 2025
Unprompted review
Vodafone UK - Bristol Experience logo

Reply from Vodafone UK - Bristol Experience

Hey Gio,

Thanks for the lovely review and fantastic support for Sam M.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Upgraded my phone with Sam at Bristol…

Upgraded my phone with Sam at Bristol Vodafone today. So helpful and patient with us, absolute legend. Will definitely return for his help in the future. Many thanks

April 18, 2025
Unprompted review
Vodafone UK - Bristol Experience logo

Reply from Vodafone UK - Bristol Experience

Hey Kate,
 
This is really lovely to hear, thanks for the review!
 
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Sam has been extremely helpful and gave…

Sam has been extremely helpful and gave us wonderful advise

Really appreciate thanks Glyn

April 18, 2025
Unprompted review
Vodafone UK - Bristol Experience logo

Reply from Vodafone UK - Bristol Experience

Hey Glyn,

Thanks for the lovely review and fantastic support for Sam.

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via X at http://vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Rose was fantastic

Rose was fantastic. From the minute i entered the store all of the staff were really welcoming and helpful.
Rose made a really bad day so much better. Really clear with everything we discussed

April 15, 2025
Unprompted review
Vodafone UK - Bristol Experience logo

Reply from Vodafone UK - Bristol Experience

Hi Jay.

We're happy to hear that our agent Rose made you feel welcome and provided helpful service.

Thank you for your positive feedback,
Vodafone Social Media Team

Rated 5 out of 5 stars

Ayo was very helpful

Ayo was very helpful. All my questions were answered and I feel happy and content with my new contract. :) brilliant customer service.

April 15, 2025
Unprompted review
Vodafone UK - Bristol Experience logo

Reply from Vodafone UK - Bristol Experience

Hey Lily,

Thanks for the lovely review and fantastic support for Ayo.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Ayo helped me

Ayo helped me. She helped me choose the right tariff and phone. She answered all my questions patiently and sincerely.

April 15, 2025
Unprompted review
Vodafone UK - Bristol Experience logo

Reply from Vodafone UK - Bristol Experience

Hey Utku,

Thanks for the lovely review and fantastic support for Ayo.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Ayo helped me massively sort out my…

Ayo helped me massively sort out my phone bill and gave me a great discount! Very happy with his service today! Very friendly

April 14, 2025
Unprompted review
Vodafone UK - Bristol Experience logo

Reply from Vodafone UK - Bristol Experience

Hey Rebekah,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Ayodele

Ayodele
Very helpful and explained everything in a way you could understand

April 11, 2025
Unprompted review
Vodafone UK - Bristol Experience logo

Reply from Vodafone UK - Bristol Experience

Hey Sheila,

Thanks for the lovely review and fantastic support for Ayodele.

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via X at http://vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Sam you were amazing

Sam you were amazing. Very helpful!! Best employee!

April 10, 2025
Unprompted review
Vodafone UK - Bristol Experience logo

Reply from Vodafone UK - Bristol Experience

Hey Amina,

Thank you for your lovely feedback. It's always a pleasure to read such positive comments. We truly appreciate your fantastic support for our agent, Sam.

If you ever need assistance, please feel free to contact the Social Media team via Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Ayo has been absolutely helpful I am…

Ayo has been absolutely helpful I am greatfull all issues was sorted.

April 10, 2025
Unprompted review
Vodafone UK - Bristol Experience logo

Reply from Vodafone UK - Bristol Experience

Hey Bahja,
 
It's fantastic to hear that Ayo was able to resolve the issue. We truly appreciate your feedback.
 
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Vodafone Broadmead- Sam

I dealt with Sam in the Vodafone Broadmead branch, he was brilliant in getting the best deal for me to make my bill cheaper. Very friendly and makes you feel comfortable. Explains everything simply so you understand what you are getting.

April 10, 2025
Unprompted review
Vodafone UK - Bristol Experience logo

Reply from Vodafone UK - Bristol Experience

Hey Saffron,

Thanks for the lovely review and fantastic support for Sam.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Ayo was very helpful during the…

Ayo was very helpful during the service. He answered all of our questions without hesitation and informed us at each stage while we were making decisions. We left the store very happy due to his service.

April 9, 2025
Unprompted review
Vodafone UK - Bristol Experience logo

Reply from Vodafone UK - Bristol Experience

Hey Selena,

Thanks for the lovely review and fantastic support for Ayo.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

The boss sam is amazing and helped so…

The boss sam is amazing and helped so much 10/10. Give this man a raise now! Wan ku Jalahay

April 9, 2025
Unprompted review
Vodafone UK - Bristol Experience logo

Reply from Vodafone UK - Bristol Experience

Hey Abdi,

Thanks for the lovely review and fantastic support for Sam.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

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