Abdul was incredibly knowledgeable and managed to sort an issue the online help couldn’t with my new phone. I’m hugely grateful and has restored my faith in Vodafone after a very testing week of bei... See more
Company replied
Location
Switch locationUnit 20 , The Glades Shopping Centre, BR1 1DD Bromley, GB
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See what reviewers are saying
I spent nearly 2 hours in the store yesterday and cannot thank the whole team enough for their patience and dedication in trying to sort out a new iPad for me. I left the store with a brand new iPad f... See more
Company replied
Rihanna was very help, she helped me with my upgrade, broadband choices and gigacube options when I was very hopeless in terms of having internet at home. She was very knowledgeable about the produc... See more
Company replied
Would like to make this very clear. Vodafone Bromley glades store is by far the most competent, knowledgable store I have been to since joining Vodafone back in early 2000’s not only did the manager (... See more
Company replied
Company details
- Mobile Network Operator
- Cell Phone Store
- Internet Provider
- Phone and Internet Service
- Telecommunications Service Provider
About Vodafone UK - Bromley Glades
Written by the company
Brands Available Here: Vodafone & Three
Visit Our Website - Vodafone
Visit Our Website - Three
Contact info
Unit 20 , The Glades Shopping Centre, BR1 1DD, Bromley, United Kingdom
4.8
Excellent
164 reviews
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The customer assistance I got from…
The customer assistance I got from Ree(vodafone sales adviser) at Bromley civic center was the best customer service I have experienced in my life time, she was patient with me and assisted me
April 16, 2025
Unprompted review
Reply from Vodafone UK - Bromley Glades
Hey Eric,
Thanks for the lovely review and fantastic support for Ree.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
My sales assistant Malaki was very…
My sales assistant Malaki was very helpful and patient, great knowledge of the phones available and what my contract needs were.
April 14, 2025
Unprompted review
Reply from Vodafone UK - Bromley Glades
Hey Sarah,
Thanks for the lovely review and fantastic support for Malak.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Faysal absolutely fantastic service 5 tar
Faysal abbsoulty fantastic service 5 tar
April 12, 2025
Unprompted review
Reply from Vodafone UK - Bromley Glades
Hey Maria,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Good service faysal thank you
April 12, 2025
Unprompted review
Reply from Vodafone UK - Bromley Glades
Hi Richard.
We're happy to hear that you received good service by our agent Faysal.
Thanks,
Vodafone Social Media Team
Ree was outstanding!!!
Ree was outstanding!!!
So professional and helpful. Took the time to explain everything to me and made what could have been a stressful phone upgrade and change so easy and enjoyable.
She’s really a massive asset to Vodafone
April 1, 2025
Unprompted review
Reply from Vodafone UK - Bromley Glades
Hey Nicole,
Thanks for the lovely review and fantastic support for Ree.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Rubbish customer service
Had the misfortune of thinking I could drop off my trade-in at my local store—only to be met with the most stuck-up and rude assistant I’ve ever encountered. I explained that I was there to drop off my trade-in, and she immediately replied with, “Well, you probably won’t be able to.” When I mentioned that the email I received clearly said I could, she got visibly annoyed.
She then asked, “Is it a Vodafone trade-in?” in the most patronising tone, and when I asked her what she meant, she just repeated the question with even more attitude. I’m not a Vodafone employee—I don’t know their internal procedures. I was simply following the instructions in the email.
She then snapped, “You don’t need to take that tone with me,” even though she’d been rude from the moment I walked in. At that point, I stormed out. Absolutely awful customer service. Avoid this place if you can.
March 31, 2025
Unprompted review
Reply from Vodafone UK - Bromley Glades
Hey Claire,
We apologize for the incident you had faced. At Vodafone, we are committed to providing exceptional service to all our customers, and it is disheartening to learn that we fell short during your visit. Your feedback is invaluable to us, and we will use it to make necessary improvements to our services and ensure that such issues do not occur in the future.
If you would like this to be raised as an official complaint, and you have not received the resolution you were looking for, please come chat to my team on Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Once again, we apologize for any inconvenience caused and thank you for bringing this matter to our attention. We hope to have the opportunity to serve you better in the future.
Thanks,
Vodafone Social Media Team
A very nice experience at Vodafone…
A very nice experience at Vodafone Bromley today
The team there is nice and polite and let me understand things very clearly
Would definitely recommend it 💯
March 10, 2025
Unprompted review
Reply from Vodafone UK - Bromley Glades
Hello Saba,
Thanks for writing a review and recommendation. It's wonderful that you received a great experience in store, it's certainly what we like to hear!
If you need help in the future, feel free to reach out to us via Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
very satisfied with the helpful…
very satisfied with the helpful assistance we received from Bromley Glades Vodafone rep Ree
March 1, 2025
Unprompted review
Reply from Vodafone UK - Bromley Glades
Thank you for your support and review. It's always lovely to read such nice feedback.
Thanks again,
Vodafone Social Media Team
My WhatsApp account was hacked
My WhatsApp account was hacked , I went to Vodafone outlet in Bromley Glades for help . There we were fortunate to see FARYAL who knew exactly how to solve my problem. She was very kind and polite , went above and beyond to help me with swapping the SIM card as well helped with setting up my WhatsApp account. Thanks Faryal , Vodafone is fortunate to have employees like you 🙏
February 26, 2025
Unprompted review
Reply from Vodafone UK - Bromley Glades
Hello, Anita,
It's great to hear about the positive experience which you received in store from Faryal, and we appreciate you taking the time to leave a review.
If you need help in the future, feel free to reach out to us via Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
10/10 for Glory!
Our Sales Advisor Glory at the Bromley Store was fantastic! She was very patient and knowledgeable as well as being really funny and providing a great in-store experience. 10/10 service :)
February 21, 2025
Unprompted review
Reply from Vodafone UK - Bromley Glades
Hey,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Rishi at the Bromley store was amazing
Rishi at the Bromley store was amazing, upgraded plan and I made a profit of 50 pence. Highly recommend to use Vodadfone.
February 8, 2025
Unprompted review
Reply from Vodafone UK - Bromley Glades
Hi Ruvina. Thank you for your review for Rishi. It's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Excellent Service
Fayzel was the chap who served me. He was most informative and I left with a great deal
February 6, 2025
Unprompted review
Reply from Vodafone UK - Bromley Glades
Hi there,
Thank you for your review for Fayzel. If you have any questions, please take a look at https://vodafone.uk/support for our FAQs. If you can't find what you're looking for, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram: https://ig.me/m/vodafone, we'd be happy to help.
Thanks again,
Vodafone Social Media Team
Ree has very good service and she…
Ree has very good service and she helped me a lot with the Vodafone service centre
February 4, 2025
Unprompted review
Reply from Vodafone UK - Bromley Glades
Hello, Habib,
It's great to hear about the positive experience which you had with Ree. We appreciate you taking the time to write in a review.
If you need help in the future, feel free to reach out to us via Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Great experience great newtwork
January 17, 2025
Unprompted review
Reply from Vodafone UK - Bromley Glades
Hi Abdul. Thank you for your review. It's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Glory was amazing
January 8, 2025
Unprompted review
Reply from Vodafone UK - Bromley Glades
Hi Marion
Thank you for your review and feedback.
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Reply from Vodafone UK - Bromley Glades
Hi Alfonso,
Thank you for your review. If you have any questions, please take a look at https://vodafone.uk/support for our FAQs. If you can't find what you're looking for, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram: https://ig.me/m/vodafone, we'd be happy to help.
Thanks again,
Vodafone Social Media Team
Excellent experience
Ree, absolutely brilliant. Couldn’t ask for a better person to assist me in purchasing my new iPhone and sorting out tariffs.
Polite, funny and very helpful and very professional.
January 4, 2025
Unprompted review
Reply from Vodafone UK - Bromley Glades
Thank you for your great review. If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY.
Thank you,
Vodafone Social Media Team
Faysal was a great help
December 28, 2024
Unprompted review
Reply from Vodafone UK - Bromley Glades
Hello, Kasey,
That’s great to hear! Thanks for the review.
If you need help in the future, feel free to reach out to us via Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Faysal was great today
Faysal was great today, really understood our needs as a customer and really took his time with us. The great thing was he had only been here for a month and was a true expert :)
December 26, 2024
Unprompted review
Reply from Vodafone UK - Bromley Glades
Hi Richard,
Thank you for taking the time to leave us a 5 star review and the great feedback about Faysal.
Thanks,
The Vodafone Social Media Team
Faryal was great
Faryal was great! It s the 2nd time she made a deal with us! Thank you!!!!
December 24, 2024
Unprompted review
Reply from Vodafone UK - Bromley Glades
Hi George,
What lovely feedback for Faryal! Thanks for taking the time to let us know. If you ever need more help, don't hesitate to pop our team a message on:
Facebook - vodafone.uk/3lCYUxW
X (formally Twitter) - vodafone.uk/3LXh2xl
Instagram - https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
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