LIAM IS EXCELLENT! He solved an engineer billing and account issues on 5 different ongoing plans that’s has taken years to resolve! Thankyou soo soo much , you are the best at Vodaphone Burnley branch... See more
Company replied
Location
Switch location36 The Mall, BB11 1BA Burnley, GB
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See what reviewers are saying
I went to Vodafone in Burnley and sat down with Keifer to sort my new Wi-Fi. He was unbelievably helpful and knowledgeable about everything I asked! I usually find these tasks daunting but he made eve... See more
Company replied
keifer served me today. he was such a pleasant man really took the time to explain all the different offers they had in store. i ended up getting the new iphone. really pleased with it
Company replied
Sean at the Burnley branch found a terrific deal on the new Google Pixel 11 pro. Excellent customer service.
Company replied
Company details
- Mobile Network Operator
- Cell Phone Store
- Internet Provider
- Phone and Internet Service
- Telecommunications Service Provider
About Vodafone UK - Burnley
Written by the company
Brands Available Here: Vodafone & Three
Visit Our Website - Vodafone
Visit Our Website - Three
Contact info
36 The Mall, BB11 1BA, Burnley, United Kingdom
4.9
Excellent
283 reviews
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Keifer served me in the store
Keifer served me in the store. He had great advice and I got everything I needed. Thank you
December 16, 2025
Unprompted review
Reply from Vodafone UK - Burnley
Hey,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 and Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Went into the Burnley store due to some…
Went into the Burnley store due to some technical issues. Kaiser went above and beyond to get my phone up and running when fobbing me off would have been easier. He even rang the tech team of his own phone to get me sorted. Absolute legend!
December 1, 2025
Unprompted review
Reply from Vodafone UK - Burnley
Hey Nafees,
Thanks for the lovely review and fantastic support for Kaiser.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Kaiser thank you for sorting out my…
Kaiser thank you for sorting out my issue with my phone, he got on the phone and sorted my issues straight away, see him if you need any issues sorted in Burnley
December 1, 2025
Unprompted review
Reply from Vodafone UK - Burnley
Hi Farrukh,
Thank you so much for your wonderful review and the amazing support you’ve shown for Kaiser—it truly means a lot to us!
If there's ever anything you need, please don't hesitate to reach out to our Social Media team. You can find us on Facebook at vodafone.uk/2Fpnah2 or at vodafone.uk/3LXh2xl.. We're always here for you!
Thanks again,
Vodafone Social Media Team
A credit to the branch!
Young fella by the name of Sean I think he said, really helped me and wife pick up some new phones.
Very calm, caring and patient with us while going through it.
A credit to your store.
Give the young fella a raise!
November 29, 2025
Unprompted review
Reply from Vodafone UK - Burnley
Hey John,
Thanks for the lovely review and fantastic support for Sean.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2.
Thanks again,
Vodafone Social Media Team
Fantastic Customer Support and Contract
Fantastic Customer Support as I came in to enquire about further contracts after having Vodafone WiFi for the past few years with a great service.
November 19, 2025
Unprompted review
Reply from Vodafone UK - Burnley
Hey Jack,
Thank you for the wonderful review. It's a pleasure to receive such kind comments.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Mr Sean Bailey Vodafone
Mr Sean Bailey has the most fantastic customer service known to man, he sold me a new phone when I went in to check my sim contract! and even talk into changing WiFi to Vodafone! Brilliant job polite and very attentive perfect example of a reason to go into store rather than online
November 27, 2025
Unprompted review
Reply from Vodafone UK - Burnley
Hey Megan,
Thanks for the lovely review and fantastic support for Sean.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
shocking customer service
shocking customer service from the Vodaphone system and shop.
I used these since 2015. Then I changed to another sim, but still had my device, handset that I was still paying. I noticed online and the app that all data was removed, billing, the device I had, balance on the device to pay, zero information.
I received a surprise email and text saying they are going to take £12.50. I was shocked as this is not the regular amount for the device.
So I called, this is where they need to correct this, to get through I needed my device code, to be found in the app the automated voice said, well no info is there. I checked in my device found 2 numbers and called back, not recognised. So I am now stuck. Only option I cancelled my direct debit. Then I went to my local shop in Burnley, 2 hours off work. I told them the problem, they not interested, and they couldn't resolve it as they a franchise!! When I told the 2nd person, only thing he was interested in is that I had cancelled my direct debit, saying my credit score will be screwed!! But gave me a number to call. I called them from the shop. 30 minutes later all clear. When I had changed my sim, I had a credit on the account and this was being netted off and bill. After 2 month the credit was used, so billing for the device insurance had started. If I had access to this information on line or the app, it would have avoided all this hassle. I explained to the call centre person this, and they were surprised to learn what I had told them.
How can anyone be a customer, not receive a bill, only an email or text to a link that opens to my account that shows me nothing??? Pathetic management of clients. My problem only made worse by the shops attitude, its not my job!.
October 3, 2025
Unprompted review
Reply from Vodafone UK - Burnley
We appreciate you bringing this to our attention, please be assured that this is not the level of service we aim to provide to our customers. I sincerely apologize for the difficulties you have encountered with our service, and I truly regret the inconvenience caused. Please come chat to my team on Facebook so that we can take further details at http://vodafone.uk/2Fpnah2
Thanks, Vodafone Social Media Team
Olivia worked really well thanks to her…
Olivia worked really well thanks to her we both got new devices hard working very nice to talk to very helpful and friendly thank you Olivia
October 6, 2025
Unprompted review
Reply from Vodafone UK - Burnley
Hey Indianna,
Thanks for the lovely review and fantastic support for Olivia.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Liam at Burnley Vodafone was amazingly…
Liam at Burnley Vodafone was amazingly helpful! Couldn't fault the service. Thank you
October 2, 2025
Unprompted review
Reply from Vodafone UK - Burnley
We're so happy to hear that you received such great support! We appreciate you taking the time to leave us this lovely review.
Thanks,
Vodafone Social Media Team
Keifer was excellent in store today
Keifer was excellent in store today. Helped me with my transfer and set up my new phone. Truly a gentleman!!
September 27, 2025
Unprompted review
Reply from Vodafone UK - Burnley
Hey Jack,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Been served by Olivia and she was new…
Been served by Olivia and she was new and was flawless. The year previously we dealt with pube head and he was frustrating and annoying
September 22, 2025
Unprompted review
Reply from Vodafone UK - Burnley
Hey Adam,
Thanks for the lovely review and fantastic support for Olivia.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Awesome service from live the newbie
September 9, 2025
Unprompted review
Reply from Vodafone UK - Burnley
We're so happy to hear that you received such great support! We appreciate you taking the time to leave us this lovely review.
Thanks,
Vodafone Social Media Team
Keifer at Vodafone
Keifer was really helpful, and made my experience much easier! Thankyou again.
August 29, 2025
Unprompted review
Reply from Vodafone UK - Burnley
We're so happy to hear that you received such great support! We appreciate you taking the time to leave us this lovely review.
Thanks,
Vodafone Social Media Team
Keifer served me today
Keifer served me today. What a great asset to Vodafone . Will return next year
July 27, 2025
Unprompted review
Reply from Vodafone UK - Burnley
Hey George,
Thanks for the lovely review and fantastic support for Keifer.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Keifer served me today
Keifer served me today. He found me a great deal and I left extremely satisfied thank you keifer
July 12, 2025
Unprompted review
Reply from Vodafone UK - Burnley
Hey Megan,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
I was served by keifer today in your…
I was served by keifer today in your Burnley store. He gave me great service will definitely be returning
July 12, 2025
Unprompted review
Reply from Vodafone UK - Burnley
Hey Toby,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Liam was very helpful
Liam was very helpful, and navigated the minefield that is getting a broadband and explaining the pitfalls to a complete novice
June 30, 2025
Unprompted review
Reply from Vodafone UK - Burnley
Hey Ahmer,
Thanks for the lovely review and fantastic support for Liam.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Just had to work out a new sim only…
Just had to work out a new sim only deal to help me with i was treated me great and helped me switch from ee to Vodafone they made it super easy and simple
June 26, 2025
Unprompted review
Reply from Vodafone UK - Burnley
Hey Michelle,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Got a sim only deal was such great…
Got a sim only deal was such great service The knowledge of the staff was amazing and Liam was so helpful he listened to my needs and got me just what I needed
June 26, 2025
Unprompted review
Reply from Vodafone UK - Burnley
Hey Emrys,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Good service
Kaiser provided a good service, who was very helpful, friendly and patient.
June 23, 2025
Unprompted review
Reply from Vodafone UK - Burnley
Hi Haley. Thank you for your review. It's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
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