A young lady by the name of Hamna was exceptionally helpful and very knowledgeable. Please let her know how thankful I was for the service she provided
Location
Switch location14 Underhill Walk, DE14 1DE Burton on Trent, GB
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See what reviewers are saying
I visited the Burton branch today and I was served by Ryan who was fantastic . I chose to go to the Burton store despite me living closer to Derby due to terrible rude management Sayfur and Jay at... See more
Company replied
Excellent customer service! My last visit was 2 years ago and staff was really helpful and sorted my roaming in a blast! There and back again, Zanas helped us twice with our new phone and account chec... See more
Company replied
Went in to check if I was eligible for an upgrade - Kiera managed to find I could have a brand new phone for less than I'm currently paying
Company replied
Company details
- Mobile Network Operator
- Cell Phone Store
- Internet Provider
- Phone and Internet Service
- Telecommunications Service Provider
About Vodafone UK - Burton on Trent
Written by the company
Contact info
14 Underhill Walk, DE14 1DE, Burton on Trent, United Kingdom
4.9
Excellent
292 reviews
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New Phone
Zanas helped me decided on my new phone while being helpful and knowledgeable about the device.
January 30, 2026
Unprompted review
Reply from Vodafone UK - Burton on Trent
Hey Alisa,
Thanks for the lovely review and fantastic support for Zanas.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2.
Thanks again,
Vodafone Social Media Team
Zanas was incredibly helpful and…
Zanas was incredibly helpful and professional, mafe me feel at ease for managing my transaction.
January 30, 2026
Unprompted review
Reply from Vodafone UK - Burton on Trent
Hey Jamie,
Thanks for the lovely review and fantastic support for Zanas.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Software help
Ryan helped with software on my phone and offer upgrade options
January 30, 2026
Unprompted review
Reply from Vodafone UK - Burton on Trent
Hey Elizabeth,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Came in store as was unable to make…
Came in store as was unable to make calls. Zanas changed some settings and works well now.
January 30, 2026
Unprompted review
Reply from Vodafone UK - Burton on Trent
Hey Peter,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Solved problem and changw
Came into store with a software glitch on my phone. Ryan solved it efficiently and made my sim deal better value
January 26, 2026
Unprompted review
Reply from Vodafone UK - Burton on Trent
Hey Roger,
Thank you for the wonderful review. It's a pleasure to receive such kind comments about Ryan.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Popped into the store as my phone was…
Popped into the store as my phone was having pop up ads. Zanas was able to remove the unwanted apps.
January 22, 2026
Unprompted review
Reply from Vodafone UK - Burton on Trent
Hi Cedric,
Thank you so much for your wonderful review and the amazing support you’ve shown for Zanas—it truly means a lot to us!
If there's ever anything you need, please don't hesitate to reach out to our Social Media team. You can find us on Facebook at vodafone.uk/2Fpnah2 or at vodafone.uk/3LXh2xl.. We're always here for you!
Thanks again,
Vodafone Social Media Team
I’m happy with the service in store
I’m happy with the service in store. Hamna was very helpful
January 21, 2026
Unprompted review
Reply from Vodafone UK - Burton on Trent
Hey Gwendoline,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Swapped my SIM and broadband over from…
Swapped my SIM and broadband over from EE Ryan set everything up and helped me
January 21, 2026
Unprompted review
Reply from Vodafone UK - Burton on Trent
Hey Gary,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2.
Thanks again,
Vodafone Social Media Team
Got me a good deal and was able to…
Got me a good deal and was able to transfer all my information. Was served by zanas
January 19, 2026
Unprompted review
Reply from Vodafone UK - Burton on Trent
Hey Lee,
Thanks for the lovely review and fantastic support for Zanas.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Upgrade sim only
Came into store to try and access the my Vodafone app and add roaming.
Managed to change my monthly plan and save. Ryan was helpful
January 17, 2026
Unprompted review
Reply from Vodafone UK - Burton on Trent
Hey,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2.
Thanks again,
Vodafone Social Media Team
New phone ordered and plan set up
Best Service by Ryan, sought me out with my new phone.
January 15, 2026
Unprompted review
Reply from Vodafone UK - Burton on Trent
Hey Farhan,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Great help in store
Despite me being with vodafone sister company Talk mobile the advisor in store called Ryan helped me with an issue I had with filling an online form out and uploading document. In store they were helpful and talk mobile weren’t over the phone
January 15, 2026
Unprompted review
Reply from Vodafone UK - Burton on Trent
Hey William,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
I'm very happy with the service from…
I'm very happy with the service from Hamna in store
January 14, 2026
Unprompted review
Reply from Vodafone UK - Burton on Trent
Hey Coral,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
I had a good experience in store
I had a good experience in store. Thank you Hamna
December 29, 2025
Unprompted review
Reply from Vodafone UK - Burton on Trent
Hey Julie,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Yet again Great Customer…
Yet again Great Customer Service!,visited to renew my mobile contract,so much easier than faffing about on-line. Many Thanks to Ryan for being so prompt in sorting it,always polite & professional.
December 11, 2025
Unprompted review
Reply from Vodafone UK - Burton on Trent
Hey Jacqui,
Thanks for the lovely review and fantastic support.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Hamna was excellent
Hamna was excellent. Superb experience as always.
December 7, 2025
Unprompted review
Reply from Vodafone UK - Burton on Trent
Hey Stephen,
Thanks for the lovely review and fantastic support for Hamna.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Hamna sorted out my transfer it was…
Hamna sorted out my transfer it was very simple and straightforward.
December 2, 2025
Unprompted review
Reply from Vodafone UK - Burton on Trent
Hey Gary,
Thanks for the lovely review and fantastic support for Hamna.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Hamna made everything really simple and…
Hamna made everything really simple and sorted it all out. Thank you great service
November 30, 2025
Unprompted review
Reply from Vodafone UK - Burton on Trent
Hey David,
Thanks for the lovely review and fantastic support for Hamna.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Reply from Vodafone UK - Burton on Trent
Hey Jacqueline,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Wonderful customer service
Wonderful customer service, particularly if you aren’t tech savvy. Ryan was very patient and worked with us to get the correct device for our needs. No hard sell. Would highly recommend this branch.
November 20, 2025
Unprompted review
Reply from Vodafone UK - Burton on Trent
We're happy to hear that you had such a positive experience and appreciate you sharing your fantastic feedback with us.
Thanks,
Vodafone Social Media Team
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