Vodafone UK - Bury The Mall Reviews 

260
TrustScore 5 out of 5

4.9

5 The Mall, Mill Gate Shopping Centre, BL9 0QQ Bury, GB


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Rated 5 out of 5 stars

Offered me great discounts ..chrissy was the sales representative..she was great very informative and keen on getting me a good deal, broke down all details so I understood them well

Company replied

Rated 5 out of 5 stars

Went in for an upgrade and Chrissy was absolutely amazing right from the start! She’s already sorted a previous issue I had with my broadband for over a week and she sorted it in 10 minutes!! Was supe... See more

Company replied

Rated 5 out of 5 stars

Chrissy the assistant manager has been absolutely 💯 outstanding in helping us with our sons phone and for me with broadband issues. She needs a parish or something from management! She is an absolu... See more

Company replied

Rated 5 out of 5 stars

Jacob was brilliant. We wanted an upgrade on a handset and a smart watch as well as some other numbers having a tariff change. He was methodical and kept us all amused with his jokes. Kept us informed... See more

Company replied


Company details


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  • 5 The Mall, Mill Gate Shopping Centre, BL9 0QQ, Bury, United Kingdom

4.9

Excellent

TrustScore 5 out of 5

260 reviews

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4.9

All reviews

(260)

41,211 reviews in the last 12 months

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Rated 5 out of 5 stars

Great help from Jacob

Great help from Jacob, assisted with all needs and sorted the best deals for us

November 4, 2023
Unprompted review
Vodafone UK - Bury The Mall logo

Reply from Vodafone UK - Bury The Mall

Hi Conor,

Thank you for your review. If you ever need anything, please reach out to the Social Media team through Facebook http://vodafone.uk/3K1e4GB or X @VodafoneUK.

Thanks,
Vodafone Social Media Team

Rated 5 out of 5 stars

Very helpful

Very helpful. Answered all my questions. Well done on your first upgrade Kian

November 1, 2023
Unprompted review
Vodafone UK - Bury The Mall logo

Reply from Vodafone UK - Bury The Mall

Hey Ian,

Thanks for the lovely review and fantastic support for Kian.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X at vodafone.uk/3nfdPyY

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

No words for Jacob's service because it…

No words for Jacob's service because it was fantastic. Shoutout to Kieran on training

November 1, 2023
Unprompted review
Vodafone UK - Bury The Mall logo

Reply from Vodafone UK - Bury The Mall

Hey Diane,

Thanks for the lovely review and fantastic support for Jacob.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X at vodafone.uk/3nfdPyY

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Thomas was very helpful and I will…

Thomas was very helpful and I will recommend your company to my family and friends.

November 1, 2023
Unprompted review
Vodafone UK - Bury The Mall logo

Reply from Vodafone UK - Bury The Mall

Hey John,

Thanks for letting us know what an amazing job Thomas did at getting everything sorted for you!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X at vodafone.uk/3nfdPyY

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Jacob was Really helpful

Jacob was Really helpful, in and out really quickly.

October 28, 2023
Unprompted review
Vodafone UK - Bury The Mall logo

Reply from Vodafone UK - Bury The Mall

Hi John,

It's great to hear about you recent experience and feedback for Jacob. Thanks for reviewing.

If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW Twitter: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone

Thanks,
Vodafone Social Media Team

Rated 5 out of 5 stars

your advisor Isabelle helped me fix my…

your advisor Isabelle helped me fix my phone and reinstall apps as phone broke on me. Very helpful.

October 25, 2023
Unprompted review
Vodafone UK - Bury The Mall logo

Reply from Vodafone UK - Bury The Mall

Hi Josh,

Thank you for your review. It’s great to hear of your positive experience. If you ever need anything, please reach out to the Social Media team through Facebook http://vodafone.uk/3K1e4GB or X @VodafoneUK.

Thanks,
Vodafone Social Media Team

Rated 5 out of 5 stars

Jacob was really really helpful

Jacob was really really helpful. Thank god for the Vodafone store, customer telephone service is ABYSMAL

October 24, 2023
Unprompted review
Vodafone UK - Bury The Mall logo

Reply from Vodafone UK - Bury The Mall

Hi Anota,

Thanks for taking your time to leave this review for Jacob. I'm sorry you didn't have a good experience on the phone.

We're here to help if you need anything else in the future. You can message us either on Facebook using: vodafone.uk/3K1e4GB - X (formerly Twitter): vodafone.uk/3nfdPyY or Instagram via Vodafone UK

All the best,
Vodafone Social Media team

Rated 5 out of 5 stars

Vodafone

Jacob (from the bury milgate store) was very helpful and went through everything with us. He answered every question and didn’t mind taking extra time to explain things. He made us feel at ease.

October 23, 2023
Unprompted review
Vodafone UK - Bury The Mall logo

Reply from Vodafone UK - Bury The Mall

Hey Courtney,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X (formerly Twitter) at vodafone.uk/3nfdPyY

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Very pleased with my service today

Very pleased with my service today, highly recommended, the gentleman Jacob, was more than superseded my expectations and albeit I left the shop in need of a lie down but he explained everything succinctly and very pleased

October 20, 2023
Unprompted review
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Reply from Vodafone UK - Bury The Mall

Hey Steve,

Thanks for the lovely review and fantastic support for Jacob.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X at vodafone.uk/3nfdPyY

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

jacob was a very helpful service person

October 18, 2023
Unprompted review
Vodafone UK - Bury The Mall logo

Reply from Vodafone UK - Bury The Mall

Hey Chris,

Thanks for the feedback and support, we really appreciate it!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X (formerly Twitter) at vodafone.uk/3nfdPyY

Thanks again,
Vodafone Social Media Team

Rated 4 out of 5 stars

Very happy with your service thanks 🤣

Very happy with your service Jacob gave thanks 🤣

October 17, 2023
Unprompted review
Vodafone UK - Bury The Mall logo

Reply from Vodafone UK - Bury The Mall

Hey Jdyson,

Thanks for the lovely review and fantastic support for Jacob.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X (formerly Twitter) at vodafone.uk/3nfdPyY

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars
Vodafone UK - Bury The Mall logo

Reply from Vodafone UK - Bury The Mall

Hey Gillian,

Thanks for the lovely review and fantastic support for Jacob.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Very pleased with Jacob very kind and…

Very pleased with Jacob very kind and considerate

October 9, 2023
Unprompted review
Vodafone UK - Bury The Mall logo

Reply from Vodafone UK - Bury The Mall

Hey Jean,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Extremely helpful and very polite and…

Extremely helpful and very polite and well mannered.

October 2, 2023
Unprompted review
Vodafone UK - Bury The Mall logo

Reply from Vodafone UK - Bury The Mall

Hey Sammie,

This is really great to hear, thanks for the feedback and support!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Jacob was great

Jacob was great, he got the new line we wanted and the wife spent more than I was expecting as usual, but Jacob sorted all that out for us, would definitely come back here. Great customer service and hilarious 😂

September 29, 2023
Unprompted review
Vodafone UK - Bury The Mall logo

Reply from Vodafone UK - Bury The Mall

Hey Sarah,

Thanks for letting us know what an amazing job Jacob did at getting everything sorted for you!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Ali vodafone

Ali was exceptional with his customer service

September 6, 2023
Unprompted review
Vodafone UK - Bury The Mall logo

Reply from Vodafone UK - Bury The Mall

Hey Michael,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Isabell was very friendly and helped me…

Isabell was very friendly and helped me with advice on potentially switching networks.

September 22, 2023
Unprompted review
Vodafone UK - Bury The Mall logo

Reply from Vodafone UK - Bury The Mall

Hi Reece,

Thanks for taking the time to leave a review, it’s really appreciated. If you ever need anything, please reach out to the Social Media team through Facebook http://vodafone.uk/3K1e4GB or Twitter @VodafoneUK.

Thanks,
Vodafone Social Media Team

Rated 5 out of 5 stars

Zulfi was very patient and helpful in…

Zulfi was very patient and helpful in sorting out our phones for us today in your Bury store. A pleasure to do business with

September 23, 2023
Unprompted review
Vodafone UK - Bury The Mall logo

Reply from Vodafone UK - Bury The Mall

It’s great to hear you’ve had a positive experience. If you need anything you can reach us on Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Zulfi was very helpful

Zulfi was very helpful. very pleasant man

September 23, 2023
Unprompted review
Vodafone UK - Bury The Mall logo

Reply from Vodafone UK - Bury The Mall

Thank you for your support and feedback.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Onions

Amazing service
Jacob was amazing and got done so quick

Very happy with the service and walked out with a brand new phone !! (Or 2)

September 22, 2023
Unprompted review
Vodafone UK - Bury The Mall logo

Reply from Vodafone UK - Bury The Mall

Hi Megg,

Thanks for taking the time to leave a review, it’s really appreciated. If you ever need anything, please reach out to the Social Media team through Facebook http://vodafone.uk/3K1e4GB or Twitter @VodafoneUK.

Thanks,
Vodafone Social Media Team

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