Vodafone UK - Bury The Mall Reviews 

260
TrustScore 5 out of 5

4.9

5 The Mall, Mill Gate Shopping Centre, BL9 0QQ Bury, GB


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Offered me great discounts ..chrissy was the sales representative..she was great very informative and keen on getting me a good deal, broke down all details so I understood them well

Company replied

Rated 5 out of 5 stars

Went in for an upgrade and Chrissy was absolutely amazing right from the start! She’s already sorted a previous issue I had with my broadband for over a week and she sorted it in 10 minutes!! Was supe... See more

Company replied

Rated 5 out of 5 stars

Chrissy the assistant manager has been absolutely 💯 outstanding in helping us with our sons phone and for me with broadband issues. She needs a parish or something from management! She is an absolu... See more

Company replied

Rated 5 out of 5 stars

Jacob was brilliant. We wanted an upgrade on a handset and a smart watch as well as some other numbers having a tariff change. He was methodical and kept us all amused with his jokes. Kept us informed... See more

Company replied


Company details


Contact info

  • 5 The Mall, Mill Gate Shopping Centre, BL9 0QQ, Bury, United Kingdom

4.9

Excellent

TrustScore 5 out of 5

260 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(260)

41,063 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Ali was a fantastic advisor and helped

Ali was a fantastic advisor and helped. His knowledge is amazing and I always appreciate good service! He was right up there 10/10

December 9, 2023
Unprompted review
Vodafone UK - Bury The Mall logo

Reply from Vodafone UK - Bury The Mall

Hey Abdul,

Thanks for the lovely review and fantastic support for Ali.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X (formerly Twitter) at vodafone.uk/3nfdPyY

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

5 star service Jacob sorted everything…

5 star service Jacob sorted everything out for me

December 9, 2023
Unprompted review
Vodafone UK - Bury The Mall logo

Reply from Vodafone UK - Bury The Mall

Hey,

Thanks for letting us know what an amazing job Jacob did at getting everything sorted for you!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X (formerly Twitter) at vodafone.uk/3nfdPyY

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Great service

Great service, Jacob explained everything perfectly, many thanks.

December 8, 2023
Unprompted review
Vodafone UK - Bury The Mall logo

Reply from Vodafone UK - Bury The Mall

Hey John,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X (formerly Twitter) at vodafone.uk/3nfdPyY

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Jacob has a very charming personality

Jacob has a very charming personality, and I am glad I came today.

December 8, 2023
Unprompted review
Vodafone UK - Bury The Mall logo

Reply from Vodafone UK - Bury The Mall

Hey Winifred,

Thanks for the lovely review and fantastic support for Jacob.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X (formerly Twitter) at vodafone.uk/3nfdPyY

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

He was so helpful and explained…

He was so helpful and explained everything.would recommend zulfi to anyone. And very polite and took his time.got my new broadband absolute true gentleman would recommend to all friends and family

December 6, 2023
Unprompted review
Vodafone UK - Bury The Mall logo

Reply from Vodafone UK - Bury The Mall

Hi Mr Peter Hovington,

This is a lovely review for Zulfi. Thanks for sharing.

If you ever need any help with your Home Broadband, we've a dedicated tool here: https://vodafone.uk/2krM6Lw - this will help to run tests on your line.

Thanks again,
Vodafone Social Media team

Rated 5 out of 5 stars

Jacob was very helpful and a genuinely…

Jacob was very helpful and a genuinely a good guy. I appreciate his help. Josh

December 4, 2023
Unprompted review
Vodafone UK - Bury The Mall logo

Reply from Vodafone UK - Bury The Mall

Hi Josh. Thank you for your review for Jacob. It's always lovely to read such nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:

Facebook - http://vodafone.uk/3K1e4GB
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Tom was amazing today

Tom was amazing today, helped with new phones and existing contracts

December 1, 2023
Unprompted review
Vodafone UK - Bury The Mall logo

Reply from Vodafone UK - Bury The Mall

Hey Karen,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X (formerly Twitter) at vodafone.uk/3nfdPyY
K
Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Isabelle was amazing

Isabelle was amazing! She helped me get the best deal for my new iphone 15 pro max. She also helped me transfer all of my data over to my new phone and sim which i am usually rubbish at!

November 27, 2023
Unprompted review
Vodafone UK - Bury The Mall logo

Reply from Vodafone UK - Bury The Mall

Hey Chloe,

Thank you for reviewing your recent experience in store. We're pleased to hear your feedback, and how Isabelle provided good service .

If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone

Thanks, Vodafone Social Media Team

Rated 5 out of 5 stars

Jacob gave Brilliant service

Jacob gave Brilliant service, very helpful

November 25, 2023
Unprompted review
Vodafone UK - Bury The Mall logo

Reply from Vodafone UK - Bury The Mall

Thanks for your feedback for Jacob 😊
All the best, The Vodafone Social Media Team

Rated 5 out of 5 stars

Always accomodating in Bury store and…

Always accomodating in Bury store and gives a very good service.
Tom has always help me and has a smile for all his customers

November 23, 2023
Unprompted review
Vodafone UK - Bury The Mall logo

Reply from Vodafone UK - Bury The Mall

Hey Susan,

Thanks for the lovely review and fantastic support for Tom.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X (formerly Twitter) at vodafone.uk/3nfdPyY

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Zulfi was a very helpful,very happy…

Zulfi was a very helpful,very happy with him .Thank you so much

November 22, 2023
Unprompted review
Vodafone UK - Bury The Mall logo

Reply from Vodafone UK - Bury The Mall

Hi Sylwia,

This is lovely feedback for Zulfi. Thanks for taking your time to share.

If you ever need any help, please reach out to us by dropping a message either on Facebook using: vodafone.uk/3K1e4GB - X (formerly Twitter): vodafone.uk/3nfdPyY or Instagram via Vodafone UK

All the best,
Vodafone Social Media team

Rated 5 out of 5 stars

Jacob was great

Jacob was great. Managed to sort out everthing I needed and got me a great price on an upgrade.

November 20, 2023
Unprompted review
Vodafone UK - Bury The Mall logo

Reply from Vodafone UK - Bury The Mall

Hi Gil,

Thank you for your review. It’s great to hear of your positive experience. If you ever need anything, please reach out to the Social Media team through Facebook http://vodafone.uk/3K1e4GB or X @VodafoneUK.

Thanks,
Vodafone Social Media Team

Rated 5 out of 5 stars

Really good service

Really good service. I run a small business. I dealt with Jacob who was excellent and looked at our current package and came up with a new very competitive package. It was really good to be able to deal with someone face to face.

November 20, 2023
Unprompted review
Vodafone UK - Bury The Mall logo

Reply from Vodafone UK - Bury The Mall

Hi Chris,

Thank you for your review. It’s great to hear of your positive experience. If you ever need anything, please reach out to the Social Media team through Facebook http://vodafone.uk/3K1e4GB or X @VodafoneUK.

Thanks,
Vodafone Social Media Team

Rated 5 out of 5 stars

Brilliant and helpful service from…

Brilliant and helpful service from Jacob!

November 18, 2023
Unprompted review
Vodafone UK - Bury The Mall logo

Reply from Vodafone UK - Bury The Mall

Hey Sam,

Thanks for letting us know what an amazing job Jacob did at getting everything sorted for you!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X at vodafone.uk/3nfdPyY

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Pleasure to deal with Jacob

Pleasure to deal with Jacob. Made excellent sense and very informative and friendly 👍

November 18, 2023
Unprompted review
Vodafone UK - Bury The Mall logo

Reply from Vodafone UK - Bury The Mall

Hey John,

Thanks for the lovely review and fantastic support for Jacob.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X at vodafone.uk/3nfdPyY

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Zulfi was very helpful and answered all…

Zulfi was very helpful and answered all my questions. He found me a really good deal and discussed all my options with me.

November 15, 2023
Unprompted review
Vodafone UK - Bury The Mall logo

Reply from Vodafone UK - Bury The Mall

Hi Linda,

Thank you for your review. It’s great to hear of your positive experience. If you ever need anything, please reach out to the Social Media team through Facebook http://vodafone.uk/3K1e4GB or X @VodafoneUK.

Thanks,
Vodafone Social Media Team

Rated 5 out of 5 stars

My overall experience at the shop in…bury millgate

My overall experience at the shop in Bury was with Zulfi, who was extremely explanatory with regards to my purchase of a new iPhone. The whole procedure was painless and I appreciate his explanations.

November 13, 2023
Unprompted review
Vodafone UK - Bury The Mall logo

Reply from Vodafone UK - Bury The Mall

Hey Malcolm,

Thanks for letting us know what an amazing job Zulfi did at getting everything sorted for you!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X (formerly Twitter) at vodafone.uk/3nfdPyY

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Excellent service and very friendly…

Excellent service and very friendly staff who go the extra mile.

November 12, 2023
Unprompted review
Vodafone UK - Bury The Mall logo

Reply from Vodafone UK - Bury The Mall

Hi Louise,

Thank you for your review. If you ever need anything, please reach out to the Social Media team through Facebook http://vodafone.uk/3K1e4GB or X @VodafoneUK.

Thanks,
Vodafone Social Media Team

Rated 5 out of 5 stars

I had a great experience upgrading my…

I had a great experience upgrading my phone Jacob was extremely helpful and assisted me with anything I needed, he’s a credit to your company

November 10, 2023
Unprompted review
Vodafone UK - Bury The Mall logo

Reply from Vodafone UK - Bury The Mall

Hi Michael,

It's great to hear about your recent experience, and feedback for Jacob. Thank you for reviewing.

If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone

Thanks, Vodafone Social Media Team

Rated 5 out of 5 stars

Excellent service

Called in today and was served by Dan. What an asset he is to your store. Found him polite, helpful and informative.

November 7, 2023
Unprompted review
Vodafone UK - Bury The Mall logo

Reply from Vodafone UK - Bury The Mall

Hey Joyce,

Thanks for letting us know what an amazing job Dan did at getting everything sorted for you!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X (formerly Twitter) at vodafone.uk/3nfdPyY

Thanks again,
Vodafone Social Media Team

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look