Again the staff here are exceptional. Spent a hour here going through multiple choices about my ee number and broadband, it seemed like a lot but at the end of the conversation I felt better about mak... See more
Company replied
Location
Switch locationUnit 22 , Cwrt-y-Castell, CF83 1NU CAERPHILLY, GB
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See what reviewers are saying
Well following leaving my phone on the car roof and having it ran over multiple times, Tim at Vodaphone Caerphilly was my hero. He set up my new phone and was sensitive to my situation. He retrieved a... See more
Company replied
Visited the Caerphilly Branch Yesterday to renew plan and to add additional person. It was good to engage with a human being rather than faceless call center operatives or AI virtual assistanc... See more
Company replied
I had a problem with my phone today and popped into the store in Caerphilly. Tim was an absolute legend not only helping me with my phone problem but managed to sort another 2 year deal for me. Fantas... See more
Company replied
Company details
- Mobile Network Operator
- Cell Phone Store
- Internet Provider
- Phone and Internet Service
- Telecommunications Service Provider
About Vodafone UK - Caerphilly
Written by the company
Brands Available Here: Vodafone & Three
Visit Our Website - Vodafone
Visit Our Website - Three
Contact info
Unit 22 , Cwrt-y-Castell, CF83 1NU, CAERPHILLY, United Kingdom
4.9
Excellent
157 reviews
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Went to Caerphilly store
Went to Caerphilly store, as Blackwood Vodafone store close. Received brilliant service from Shannon and Danny. I upgrade my phone and plan
February 16, 2026
Unprompted review
Reply from Vodafone UK - Caerphilly
Hey Ms Lewis,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Very extremely helpful and professional…
Very extremely helpful and professional service from Danny in Caerphilly
February 7, 2026
Unprompted review
Reply from Vodafone UK - Caerphilly
Hey Tina,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
I have just transfered from EE to…
I have just transfered from EE to vodafone in your Caerphilly branch servered by Dany the store manager he was very knowledgable which made me feel at ease with the whole process. He kept in contact thru out the process which was very reasurring Well Done Dany
February 5, 2026
Unprompted review
Reply from Vodafone UK - Caerphilly
Hey Carla,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Tim was so kind to me he explained…
Tim was so kind to me he explained everything that we could easily understand I was so impressed with him he’s the best Brian
February 3, 2026
Unprompted review
Reply from Vodafone UK - Caerphilly
Hey Brian,
Thanks for the lovely review and fantastic support for Tim.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Very helpful
Spoke with Shannon, very helpful today with my new phone
February 2, 2026
Unprompted review
Reply from Vodafone UK - Caerphilly
Hey Susan,
Thanks for the lovely review and fantastic support for Shannon.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Issue with my Samsung phone
Issue with my Samsung phone. Took out a new deal with Vodafone as was on Talk Mobile. Professional service from Caerphilly store
January 28, 2026
Unprompted review
Reply from Vodafone UK - Caerphilly
Hi Colin ,
Thank you so much for your wonderful review and the amazing support you’ve shown for us—it truly means a lot to us!
If there's ever anything you need, please don't hesitate to reach out to our Social Media team. You can find us on Facebook at vodafone.uk/2Fpnah2 or at vodafone.uk/3LXh2xl.. We're always here for you!
Thanks again,
Vodafone Social Media Team
Very helpful from store manager Danny…
Very helpful from store manager Danny in Caerphilly who helped get a new iPhone, brilliant service from the store
January 14, 2026
Unprompted review
Reply from Vodafone UK - Caerphilly
Hey Janet,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Great Service
Came in to get help with transferring my data from old phone to new. Liam and Shannon were very helpful
January 10, 2026
Unprompted review
Reply from Vodafone UK - Caerphilly
Hey Tim,
Thank you for the wonderful review. It's a pleasure to receive such kind comments about Liam and Shannon.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
I’ve just taken out a new contract and…
I’ve just taken out a new contract and purchased one for the new iPhone 17 Pro Max. The whole experience at the Caerphilly branch was absolutely spot on from start to finish.
Timothy who provided genuinely excellent customer service. He was knowledgeable of everything, patient, and took the time to explain all the options clearly for taking out the new contract. Everything suited my needs and I’m happy with what I’ve achieved from coming to the branch today.
January 6, 2026
Unprompted review
Reply from Vodafone UK - Caerphilly
Hey Daniel,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
I am very happy with the fantastic…
I am very happy with the fantastic service that is provided with all team members in Caerphilly store. Always give me advice and help when I have an issue with my phone. Very grateful to service from Shannon and Danny today
January 5, 2026
Unprompted review
Reply from Vodafone UK - Caerphilly
Hey,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
sim only
liam was friendly and helpful, and gave genuinely fantastic service from start to finish.
January 2, 2026
Unprompted review
Reply from Vodafone UK - Caerphilly
Hey Ryan,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Tim was the most helpful and…
Tim was the most helpful and knowledgable about the phones. Tim made it a great experience. 5 Stars.
December 24, 2025
Unprompted review
Reply from Vodafone UK - Caerphilly
Hey Carol,
Thanks for the lovely review and fantastic support for Tim.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Fantastic service and experience at…
Fantastic service and experience at Caerphilly store with Danny upgrading to a new Samsung phone
December 14, 2025
Unprompted review
Reply from Vodafone UK - Caerphilly
Hey Jayne,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2.
Thanks again,
Vodafone Social Media Team
Took out a new phone over black Fri…
Took out a new phone over black Fri weekend and Danny in store recommended me with a new Sasmung A36 which is big improvement from old Samsung
December 9, 2025
Unprompted review
Reply from Vodafone UK - Caerphilly
Hey David,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2.
Thanks again,
Vodafone Social Media Team
Popped into Caerphilly store where…
Popped into Caerphilly store where Danny was very helpful in setting up my new phone. All sorted
November 27, 2025
Unprompted review
Reply from Vodafone UK - Caerphilly
Hey Bryn,
Thanks for the lovely review and fantastic support for Danny.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2.
Thanks again,
Vodafone Social Media Team
Danny was super helpful & knowledgeable…
Danny was super helpful & knowledgeable and spent time getting my new phone up & running.
Great customer service 👍
November 9, 2025
Unprompted review
Reply from Vodafone UK - Caerphilly
Hi. We're so glad to hear that you received such helpful and informative support while setting up your new phone! We appreciate you taking the time to share your positive experience with us. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Excellent service
Spoke with Shannon who gave excellent service, found a great deal. Very happy
November 3, 2025
Unprompted review
Reply from Vodafone UK - Caerphilly
Hi. We're so happy to hear that you received excellent service and found a great deal! We appreciate you taking the time to leave us this lovely review. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Extremely helpful and professional well…
Extremely helpful and professional well done
October 30, 2025
Unprompted review
Reply from Vodafone UK - Caerphilly
Hi. We appreciate you taking the time to share your positive experience. We are happy to hear that our team was helpful and professional! If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Danny was amazing during my visit
Danny was amazing during my visit. Would highly recommend. Store in Caerphilly
October 26, 2025
Unprompted review
Reply from Vodafone UK - Caerphilly
Hi. We're happy to hear that you had such a positive experience during your visit to our Caerphilly store. We appreciate you recommending us and your kind words. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Brilliant staff couldn’t be any more…
Brilliant staff couldn’t be any more helpful very friendly very polite definitely the best service for any customer the staff who helped me is Shannon
October 24, 2025
Unprompted review
Reply from Vodafone UK - Caerphilly
We're so happy to hear that you received such great support! We appreciate you taking the time to leave us this lovely review.
Thanks,
Vodafone Social Media Team
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