I needed advice on changing my internet provider so went into the Caerphilly store. I was greeted by the manager who escorted me to a seat where a member of staff was ready to serve me. (I am disa... See more
Company replied
Location
Switch locationUnit 22 , Cwrt-y-Castell, CF83 1NU CAERPHILLY, GB
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See what reviewers are saying
Thank you for providing an excellent service by Danny at Vodafone Caerphilly store. Helped me everything on new phonw. Professional as always
Company replied
Again the staff here are exceptional. Spent a hour here going through multiple choices about my ee number and broadband, it seemed like a lot but at the end of the conversation I felt better about mak... See more
Company replied
Visited the Caerphilly Branch Yesterday to renew plan and to add additional person. It was good to engage with a human being rather than faceless call center operatives or AI virtual assistanc... See more
Company replied
Company details
- Mobile Network Operator
- Cell Phone Store
- Internet Provider
- Phone and Internet Service
- Telecommunications Service Provider
About Vodafone UK - Caerphilly
Written by the company
Brands Available Here: Vodafone & Three
Visit Our Website - Vodafone
Visit Our Website - Three
Contact info
Unit 22 , Cwrt-y-Castell, CF83 1NU, CAERPHILLY, United Kingdom
4.9
Excellent
168 reviews
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Very helpful and knowledgeable
Very helpful and knowledgeable. Tim saved me some money
September 19, 2024
Unprompted review
Reply from Vodafone UK - Caerphilly
Hi David,
Thanks for reviewing and sharing this feedback.
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Excellent service woukd recommend
September 18, 2024
Unprompted review
Reply from Vodafone UK - Caerphilly
Thanks for the brilliant review, Susan. If you ever need more help, don't hesitate to pop our team a message on:
Facebook - vodafone.uk/3lCYUxW
X (formally Twitter) - vodafone.uk/3LXh2xl
Instagram - https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Tim has been very helpful in fact…
Tim has been very helpful in fact couldn't of been better!
September 18, 2024
Unprompted review
Reply from Vodafone UK - Caerphilly
Hi Jacqueline,
Thanks for the great feedback for Tim, it's really appreciated. If you ever need more help, don't hesitate to pop our team a message on:
Facebook - vodafone.uk/3lCYUxW
X (formally Twitter) - vodafone.uk/3LXh2xl
Instagram - https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Great service
Great service helped my transfer all my data to new phone thank you
September 16, 2024
Unprompted review
Reply from Vodafone UK - Caerphilly
Hello, Alison,
It's great to hear about your positive experience. We appreciate you taking the time to review and share your feedback with us.
If you need help in the future, feel free to reach out to us via Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Great service by Dan
Great service by Dan. Would definitely visit here again in the future
August 30, 2024
Unprompted review
Reply from Vodafone UK - Caerphilly
Hey Mererith,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Reply from Vodafone UK - Caerphilly
Hey Frances,
Thanks for the feedback and support, we really appreciate it!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Excellent service
Excellent service, helped everytime I've come into store. Great help
August 19, 2024
Unprompted review
Reply from Vodafone UK - Caerphilly
Thanks for your fab feedback Val.
All the best, The Vodafone Social Media Team
Awesome customer service from dan and…
Awesome customer service from dan and josh
August 19, 2024
Unprompted review
Reply from Vodafone UK - Caerphilly
Thanks for your feedback Jocelyn. It's great to see Dan and Josh provided such awesome Customer service.
All the best, The Vodafone Social Media team
Good service from both josh and dan
August 19, 2024
Unprompted review
Reply from Vodafone UK - Caerphilly
Thanks for your review David, It's great to hear Josh and Dan offered such a memorable service,
Thanks again, The Vodafone Social Media Team
Reply from Vodafone UK - Caerphilly
Thanks for your review Geraint. It's great to hear you're so happy with our service today 😊
Thanks, The Vodafone Social Media Team
Josh gave us good customer experience
August 19, 2024
Unprompted review
Reply from Vodafone UK - Caerphilly
Thanks for your feedback for Josh, it's great to see he left a good impression today 😊
All the best, The Vodafone Social Media Team
Reply from Vodafone UK - Caerphilly
Hey, I'm glad to see we were able to get everything sorted for you today.
Thanks, The Vodafone Social Media Team
Reply from Vodafone UK - Caerphilly
Thanks for your fab feedback Jean 😊
All the best, The Vodafone Social Media Team
Wouldn't recommend
Bill is setup to increase each year without the ability to leave or negotiate a new price, also charged late fees as customer service team unable to take the leaving fee at the time of leaving and extremely hard to get through to to begin with.
Router provided also not good and cannot cover a small 2 bed house entirely.
August 2, 2024
Unprompted review
Reply from Vodafone UK - Caerphilly
Hey Paul,
I can certainly appreciate how frustrating it is to be experiencing issues with your broadband not reaching certain areas of the house. There are many factors that can impact your Wi-Fi connection and strength, and our Broadband Team will be able to help diagnose and resolve any issues. You can speak to them on 0333 304 0191 or drop them a message here: vodafone.uk/2LCJiTm so they can help.
Thanks,
Vodafone Social Media Team
Reply from Vodafone UK - Caerphilly
Hi Dean. Thank you for your review for the team. It's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - http://vodafone.uk/3K1e4GB
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Grateful customer
Had to phone Vodafone today after being bombarded with calls and text which turned out to be a scam. Spoken to Linda who was absolutely marvellous she checked and said none of the numbers belonged to Vodafone she even sent me a link so I could check myself. My contract had ended so she sorted that out for me and also my son’s contract. I just can’t thank her enough she is a credit to Vodafone wonderful customer service so many thanks stay safe and well.
July 19, 2024
Unprompted review
Reply from Vodafone UK - Caerphilly
Hi. Thank you for your review for Linda. It's always lovely to read such fab feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - http://vodafone.uk/3K1e4GB
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Reply from Vodafone UK - Caerphilly
Hello, Wendy,
Thanks for the review, it's great to hear you've had a positive experience.
If you need help in the future, feel free to reach out to us via Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram https://ig.me/m/vodafone.
Thanks, Vodafone Social Media Team
Reply from Vodafone UK - Caerphilly
Hey Jessica,
Thanks for your review and feedback.
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
The young lady by the name of Shannon…
The young lady by the name of Shannon was very useful sorted my husband out with all that he needed to be done in all she's was more than helpful
June 29, 2024
Unprompted review
Reply from Vodafone UK - Caerphilly
Hi Dean,
Thank you for your feedback. We're so happy to hear you had a great experience with Shannon.
If you ever need our help, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X at vodafone.uk/3nfdPyY
Thanks, Vodafone Social Media Team
Reply from Vodafone UK - Caerphilly
Hi Alan. Thank you for your review for Shannon. It's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - http://vodafone.uk/3K1e4GB
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
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