Again the staff here are exceptional. Spent a hour here going through multiple choices about my ee number and broadband, it seemed like a lot but at the end of the conversation I felt better about mak... See more
Company replied
Location
Switch locationUnit 22 , Cwrt-y-Castell, CF83 1NU CAERPHILLY, GB
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See what reviewers are saying
Tim was excellent! He explained everything very clearly and filled us with confidence that we were making the best decisions! He was also very friendly and made the experience very pleasant! Thank you... See more
Company replied
Well following leaving my phone on the car roof and having it ran over multiple times, Tim at Vodaphone Caerphilly was my hero. He set up my new phone and was sensitive to my situation. He retrieved a... See more
Company replied
New samsung ph hone was bought for me as a present and i struggled to transfer all my old information over. The store in Caerphilly was helpful in getting this done for me. Thank you Liam
Company replied
Company details
- Mobile Network Operator
- Cell Phone Store
- Internet Provider
- Phone and Internet Service
- Telecommunications Service Provider
About Vodafone UK - Caerphilly
Written by the company
Brands Available Here: Vodafone & Three
Visit Our Website - Vodafone
Visit Our Website - Three
Contact info
Unit 22 , Cwrt-y-Castell, CF83 1NU, CAERPHILLY, United Kingdom
4.9
Excellent
159 reviews
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Vodafone Caerphilly customer service is…
Vodafone Caerphilly customer service is non existent. Contract phone that is faulty and needs repaired. Still under warranty. Had to buy another phone, as don't supply temp one, to then return to shop to be told they cannot arrange a repair as they have no log in details, to been told I could travel 10 miles to another shop. Now spent 45 minutes on phone to arrange pick up of faulty phone. Not impressed.
March 16, 2024
Unprompted review
Reply from Vodafone UK - Caerphilly
Hi Shona. It's disappointing to see your comments, concerns and feedback. We completely understand the importance of receiving the required help and support when needed, especially when your phone is faulty. This isn't the experience we wanted you to have, nor the service that we strive for here at Vodafone.
If you still need any help with this or would like us to look into anything further, please come and chat to us over on:
Facebook - http://vodafone.uk/3K1e4GB
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Vodafone Social Media Team
The experience was good and the service…
The experience was good and the service was great
February 24, 2024
Unprompted review
Reply from Vodafone UK - Caerphilly
Hi there,
Thank you for your review. If you ever need anything, please reach out to the Social Media team through Facebook http://vodafone.uk/3K1e4GB or X @VodafoneUK.
Thanks,
Vodafone Social Media Team
Reply from Vodafone UK - Caerphilly
Hi Helen,
Thank you for your review. If you ever need anything, please reach out to the Social Media team through Facebook http://vodafone.uk/3K1e4GB or X @VodafoneUK.
Thanks,
Vodafone Social Media Team
Great service by Raj helped set up new…
Great service by Raj helped set up new phone
February 21, 2024
Unprompted review
Reply from Vodafone UK - Caerphilly
Hi Steve,
Thanks for your 5-star review for Raj. We appreciate this feedback. If you need any help in the future, please message us via Facebook PM: vodafone.uk/3K1e4GB - X (formerly Twitter): vodafone.uk/3nfdPyY or Instagram via Vodafone UK
Thanks again,
Vodafone Social Media team
Great service by the team
Great service by the team. Highly recommend chose the perfect phone for me
January 21, 2024
Unprompted review
Reply from Vodafone UK - Caerphilly
Hey,
This is great to see, thank you for your support.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X (formerly Twitter) at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
Very helpful and polite team i…
Very helpful and polite team in Vodafone, they went out of their way to set my Samsung s23 up and running, thanks guys 5 stars from me
January 1, 2024
Unprompted review
Reply from Vodafone UK - Caerphilly
Hi Sheyane!
Thanks so much for your 5 star review. We're so glad you managed to get your phone up and running!
If you ever need our help, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X at vodafone.uk/3nfdPyY
Thanks, Vodafone Social Media Team
Excellent service from Matt today
Excellent service from Matt today! He was extremely helpful and knowledgable won’t hesitate to go back. Thank you!
January 12, 2024
Unprompted review
Reply from Vodafone UK - Caerphilly
Hi there,
Your review is much appreciated, thanks for taking the time to leave your feedback. We're happy to hear you had such a great experience in store with Matt.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X at vodafone.uk/3nfdPyY
Thanks, Vodafone Social Media Team
Brilliant service
Brilliant service, the staff explained everything clearly and in a way I could understand and happened to have the 15 pro max in the colour I wanted and a great price
December 27, 2023
Unprompted review
Reply from Vodafone UK - Caerphilly
Hey Liam,
This is really great to hear, thanks for the feedback and support!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
A great deal on the exact product that…
A great deal on the exact product that I wanted and it was in stock 😎😁
December 22, 2023
Unprompted review
Reply from Vodafone UK - Caerphilly
Hey Adrian,
This is really great to hear, thanks for the feedback and support!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
Great deals
Great deals! I got the iphone 15plus so happy!
thank you to the team in store you were fab
December 21, 2023
Unprompted review
Reply from Vodafone UK - Caerphilly
Hey Shannon,
This is really great to hear, thanks for the feedback and support!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
Service was amazing
Service was amazing, Kirsty and Matt were very helpful and gave me a great deal.
November 17, 2023
Unprompted review
Reply from Vodafone UK - Caerphilly
Hey Lisa,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X (formerly Twitter) at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
Very very good service and didn't try…
Very very good service and didn't try to just sell to me as soon as I walked in. Will be going back!
November 7, 2023
Unprompted review
Reply from Vodafone UK - Caerphilly
Hi Chase. Thank you for your review. It's always lovely to read such nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - http://vodafone.uk/3K1e4GB
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
What a great store these guys are…
What a great store these guys are fantastic thanks again
October 23, 2023
Unprompted review
Reply from Vodafone UK - Caerphilly
Thanks for the brilliant feedback, Kelly! It's really appreciated. If you ever need further help, just pop our team a message on:
Facebook - vodafone.uk/3lCYUxW
X (formally Twitter) - vodafone.uk/3LXh2xl
Instagram - https://ig.me/m/vodafone
Thanks again, Vodafone Social Media Team
Elise and Tom are a great help thank…
Elise and Tom are a great help thank you for fixing my phone and getting me the better price
October 11, 2023
Unprompted review
Reply from Vodafone UK - Caerphilly
Hi Tony,
Thank you for your review. It’s great to hear of your positive experience. If you ever need anything, please reach out to the Social Media team through Facebook http://vodafone.uk/3K1e4GB or X @VodafoneUK.
Thanks,
Vodafone Social Media Team
Kirsty was great thanks for the awesome…
Kirsty was great thanks for the awesome deal
September 30, 2023
Unprompted review
Reply from Vodafone UK - Caerphilly
Thank you for your great review. If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY.
Thank you,
Vodafone Social Media Team
Amazing service once again thank you tom
September 29, 2023
Unprompted review
Reply from Vodafone UK - Caerphilly
Thank you for your support and feedback.
Thanks again,
Vodafone Social Media Team
Great service by Tom
September 29, 2023
Unprompted review
Reply from Vodafone UK - Caerphilly
Hey Richie,
Thanks for the feedback and support, we really appreciate it!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
Phone purchase
Very fast with getting me a new phone and great customer service
September 24, 2023
Unprompted review
Reply from Vodafone UK - Caerphilly
Hi Owen,
Thank you for your review. If you ever need anything, please reach out to the Social Media team through Facebook http://vodafone.uk/3K1e4GB or Twitter @VodafoneUK.
Thanks,
Vodafone Social Media Team
Friendly curtious staff very helpfull
September 6, 2023
Unprompted review
Reply from Vodafone UK - Caerphilly
We appreciate your feedback, Damian!
Thanks,
Vodafone Social Media Team
Absolutely excellent customer service 👍👍
Absolutely excellent customer service in store in Caerphilly today 👍👍
August 29, 2023
Unprompted review
Reply from Vodafone UK - Caerphilly
Hey Lucy,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
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