I needed advice on changing my internet provider so went into the Caerphilly store. I was greeted by the manager who escorted me to a seat where a member of staff was ready to serve me. (I am disa... See more
Company replied
Unit 22 , Cwrt-y-Castell, CF83 1NU CAERPHILLY, GB
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I needed advice on changing my internet provider so went into the Caerphilly store. I was greeted by the manager who escorted me to a seat where a member of staff was ready to serve me. (I am disa... See more
Company replied
Thank you for providing an excellent service by Danny at Vodafone Caerphilly store. Helped me everything on new phonw. Professional as always
Company replied
Again the staff here are exceptional. Spent a hour here going through multiple choices about my ee number and broadband, it seemed like a lot but at the end of the conversation I felt better about mak... See more
Company replied
Visited the Caerphilly Branch Yesterday to renew plan and to add additional person. It was good to engage with a human being rather than faceless call center operatives or AI virtual assistanc... See more
Company replied
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Unit 22 , Cwrt-y-Castell, CF83 1NU, CAERPHILLY, United Kingdom
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Kyle is the Vodafone shop in Caerphilly branch was really helpful, I changes my plan to a sim only and saves me £40 a month

Reply from Vodafone UK - Caerphilly
Kyle and Scott at the store very helpful and great advice to help us with our purchase

Reply from Vodafone UK - Caerphilly
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