We visited Vodafone today to buy a new phone for my husband and to upgrade my own plan. Holly and Sara were absolutely amazing and incredibly helpful throughout the whole process. They were fri... See more
Company replied
Location
Switch locationUnit 23 , Grand Arcade, CB2 3BJ Cambridge, GB
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See what reviewers are saying
I was getting a new phone contract and was unsure about what to get. Bianca made the whole process much simpler and communicated clearly with me, helping me make an informed decision without feeling p... See more
Company replied
Abin was very helpful kind and polite I was panicking! About paying an other bill I already paid from an old phone. It come up on my Mobile banking about paying a bill off Abin reassured me th... See more
Company replied
I selected a basic SIM only plan from Vodafone online ... But when I got to the store the manager told me I couldn't get that plan and I just have used a reseller site (I hadn't). This felt like a... See more
Company replied
Company details
- Mobile Network Operator
- Cell Phone Store
- Internet Provider
- Phone and Internet Service
- Telecommunications Service Provider
About Vodafone UK - Cambridge Grand Arcade
Written by the company
Contact info
Unit 23 , Grand Arcade, CB2 3BJ, Cambridge, United Kingdom
5.0
Excellent
420 reviews
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Holly has now helped three of our…
Holly has now helped three of our family. Brilliant each and every time
February 11, 2026
Unprompted review
Reply from Vodafone UK - Cambridge Grand Arcade
Hey Simon,
Thanks for the lovely review and fantastic support for Holly.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Lovely Staff Member
Nahim delivered outstanding customer service at Vodafone, demonstrating patience, professionalism and genuine help to support me.
Personally I had a lovely experience with Nahim and If I do visit the store again he will definitely be the guy I go to. ;)
February 9, 2026
Unprompted review
Reply from Vodafone UK - Cambridge Grand Arcade
Hey Isabella,
Thanks for the lovely review and fantastic support for Nahim.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Nahim is very accomodating and helpful
Nahim is very accomodating and helpful. He's done very well. Sorting everything for me
February 8, 2026
Unprompted review
Reply from Vodafone UK - Cambridge Grand Arcade
Hey Lorna,
Thanks for the lovely review and fantastic support for Nahim.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Abin was very very helpful
Abin was very very helpful. He removed a foreign sim card, replaced a new one and updated my contract with some extras. He has been terrific- thank you!
February 8, 2026
Unprompted review
Reply from Vodafone UK - Cambridge Grand Arcade
Hey Lindsay,
Thanks for the lovely review and fantastic support for Abin.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Friendly and helpful staff
Nahim was pleasant and helpful. He listened to my request and made suggestions. I had some questions about the service and he answered each one. I know that's part of his job however sometimes some staff members in shops make you feel like you are bothering them. He was very approachable with a smile.
February 5, 2026
Unprompted review
Reply from Vodafone UK - Cambridge Grand Arcade
Hey,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Excellent service
Excellent service. Very efficient and helpful. Thank you Holly.
January 30, 2026
Unprompted review
Reply from Vodafone UK - Cambridge Grand Arcade
Hey Filiz,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Holly was lovely and so helpful
Holly was lovely and so helpful. Thank you very much!
January 31, 2026
Unprompted review
Reply from Vodafone UK - Cambridge Grand Arcade
Hey Diana,
Thanks for the lovely review and fantastic support for Holly.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
I got a brilliant service level from…
I got a brilliant service level from Holly S in the Grand Arcade Cambridge branch. Sort out 2 contracts and new phone. Thank you
January 31, 2026
Unprompted review
Reply from Vodafone UK - Cambridge Grand Arcade
Hey,
Thanks for the lovely review and fantastic support for Holly.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2.
Thanks again,
Vodafone Social Media Team
Holly was knowledgeable and helpful…
Holly was knowledgeable and helpful without being pushy in anyway. Lovely girl
January 25, 2026
Unprompted review
Reply from Vodafone UK - Cambridge Grand Arcade
Hey Nick,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Holly service was great and she found…
Holly service was great and she found me the best deals possible on both and iPad A16 and a iPhone 17 pro
January 26, 2026
Unprompted review
Reply from Vodafone UK - Cambridge Grand Arcade
Hey Tyler,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Nandana is the Best vodafone employee…
Nandana is the Best vodafone employee she deserves to be ceo
January 25, 2026
Unprompted review
Reply from Vodafone UK - Cambridge Grand Arcade
Hey Dragos,
Thanks for the lovely review and fantastic support for Nandana.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Reply from Vodafone UK - Cambridge Grand Arcade
Hey Panagiotis,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Muhammod was polite and knowledgeable
Muhammod was polite, helpful and knowledgeable. Absolute pleasure to come in the Cambridge shop
January 18, 2026
Unprompted review
Reply from Vodafone UK - Cambridge Grand Arcade
Hey there,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Holly is amazingly helpful
Holly has been completely amazing in sorting out an ongoing issue.
The Customer Service team on the phone were absolutely useless, repeatedly and I had to go instore to resolve an issue.
Holly went above and beyond, basically doing the work of the Customer Service team and solved the account issue.
January 10, 2026
Unprompted review
Reply from Vodafone UK - Cambridge Grand Arcade
Hey,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2.
Thanks again,
Vodafone Social Media Team
Abin has been so kind and helpful
Abin has been so kind and helpful. I felt totally reassured that my new contract and the transfer of all my details would be successful. I left Vodaphone extremely happy.
January 16, 2026
Unprompted review
Reply from Vodafone UK - Cambridge Grand Arcade
Hey,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 and Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Anwaar was brilliant offered best…
Anwaar was brilliant offered best service I could get thank you
January 16, 2026
Unprompted review
Reply from Vodafone UK - Cambridge Grand Arcade
Hey,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2.
Thanks again,
Vodafone Social Media Team
Nahim was very helpful
Nahim was very helpful, I recently bought a new GIGACUBE from Vodafone and it’s been amazing his explanation about the device and how it works was very useful his customer service was brilliant too!
January 12, 2026
Unprompted review
Reply from Vodafone UK - Cambridge Grand Arcade
Hey Michael,
Thanks for the lovely review and fantastic support for Nahim.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Holly from Cambridge
Holly is a credit to Vodafone. She’s very polite, knowledgeable and explains things so that I could easily understand. Holly kept me well informed when any issues arose.
Thank you Holy.
Carlos
December 31, 2025
Unprompted review
Reply from Vodafone UK - Cambridge Grand Arcade
Hey Carlos,
Thanks for the lovely review and fantastic support for Holly.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
New phone upgrade
Dealt with Holly she was very helpful, polite and got the best deals made for me. Happy to recommend
December 27, 2025
Unprompted review
Reply from Vodafone UK - Cambridge Grand Arcade
Hey Matty,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2.
Thanks again,
Vodafone Social Media Team
Holly was amazing
Holly was amazing, she was extremely helpful and knowledgeable and helped us decide on our new phones and contract, after 25 years plus with Vodafone still a pleasure to remain with you. Many thanks Holly for all your help
December 20, 2025
Unprompted review
Reply from Vodafone UK - Cambridge Grand Arcade
Hey Tim,
Thanks for the lovely review and fantastic support for Holly. It's always a pleasure to read such kind words.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
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