I visited this Vodafone store recently and had a fantastic experience. The staff member Riya, who served me was polite, patient, and made sure all my questions were answered before I left. Excellent c... See more
Company replied
Location
Switch location3 The Parade, CT1 2JL Canterbury, GB
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Riya provided exceptional customer service from start to finish. She was professional, friendly, and incredibly helpful throughout the entire process. She made everything easy to understand and ensure... See more
Company replied
I had a fantastic experience at the Vodafone Canterbury store recently. I was served by Tom, who was incredibly helpful and knowledgeable, making the whole process of upgrading my phone completely sea... See more
Company replied
Looked after well by Joe and his team (George & Rita) as we switched to Broadband and moved our mobile phones over to Vodafone. The staff were knowledgeable and helpful. Many thanks.
Company replied
Company details
- Mobile Network Operator
- Cell Phone Store
- Internet Provider
- Phone and Internet Service
- Telecommunications Service Provider
About Vodafone UK - Canterbury
Written by the company
Contact info
3 The Parade, CT1 2JL, Canterbury, United Kingdom
4.8
Excellent
256 reviews
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I visited this Vodafone store recently…
I visited this Vodafone store recently and had a fantastic experience. The staff member Riya, who served me was polite, patient, and made sure all my questions were answered before I left. Excellent customer service—thank you for making the process so smooth and easy!
July 18, 2026
Unprompted review
Reply from Vodafone UK - Canterbury
Hey Shri,
Thanks for the lovely review and fantastic support for Riya. If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Looked after well by Joe and his team…
Looked after well by Joe and his team (George & Rita) as we switched to Broadband and moved our mobile phones over to Vodafone. The staff were knowledgeable and helpful. Many thanks.
March 10, 2026
Unprompted review
Reply from Vodafone UK - Canterbury
Hey Sap,
Thanks for the lovely review and fantastic support for Joe, George and Rita. If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
George was SO helpful
George was SO helpful, professional and went above and beyond to get me the best package. I think he deserves a raise!
July 29, 2026
Unprompted review
Reply from Vodafone UK - Canterbury
Hey Abbey,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Amazingly helpful
Came into the Canterbury store as I was having difficulty using my phone and was due an upgrade, luckily I was seen by a member of staff called Riya who was a very helpful and kind person, she managed to talk me though my problems and even suggested me a phone based on the problems I was facing, I ended up with a brand new phone and more data and still payed less then what I was paying initially and the cherry on top was she managed to get me a better deal on my broadband then what I was paying with sky. She is a credit to Vodafone and they are lucky to have her!
July 21, 2026
Unprompted review
Reply from Vodafone UK - Canterbury
Hey Graeme,
Thanks for the lovely review and fantastic support for Riya.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Riya provided exceptional customer…
Riya provided exceptional customer service from start to finish. She was professional, friendly, and incredibly helpful throughout the entire process. She made everything easy to understand and ensured everything was handled smoothly. Thank you, Riya, for such a great experience. Highly recommended!
July 22, 2026
Unprompted review
Reply from Vodafone UK - Canterbury
Hey Meet,
Thanks for the lovely review and fantastic support for Riya. If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Reply from Vodafone UK - Canterbury
Hey Jane,
Thanks for the lovely review and fantastic support for Tom and Joe. If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Tom and Joe absolute stars
I had a fantastic experience at the Vodafone Canterbury store recently. I was served by Tom, who was incredibly helpful and knowledgeable, making the whole process of upgrading my phone completely seamless. The store manager, Joe, also checked in to make sure everything was going smoothly. It’s rare to get such genuine, friendly customer service these days. Highly recommend this store!
June 30, 2026
Unprompted review
Reply from Vodafone UK - Canterbury
Hey Terry,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
I received excellent service at…
I received excellent service at Vodafone today. I kept several members of staff here very late sorting out my new contract - and not only did they do this efficiently and calmly they did not make me feel guilty about this! I am really impressed with their service and attitude - it was very impressive. As a result I have signed up for 3 new contracts and 2 new phones. The main member of staff helping me was Riya - and George the manager. Joe was also here! And late home.
June 30, 2026
Unprompted review
Reply from Vodafone UK - Canterbury
Hey Mrs A McIlroy,
Thanks for the lovely review and fantastic support for Riya, George, Manager and Joe. If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
George has been incredibly patient with…
George has been incredibly patient with me this was a very important thing for me not only changing my phone but loosing my mum and maybe precious photos made me very anxious and George had spent all afternoon making sure everything I needed on my new phone and my photos transfered thank you so much George you are a star
June 23, 2026
Unprompted review
Reply from Vodafone UK - Canterbury
Hey Tracey,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
We found Joe very helpful
We found Joe very helpful, great explanations, polite and excellent service.
June 19, 2026
Unprompted review
Reply from Vodafone UK - Canterbury
Hey Ylber,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Jo the store manager listened to me and…
Jo the store manager listened to me and wanted i wanted/needed and has bascially done that for. Not pushy but got got a contract out of me becausr of how he was. Was respectful explained things and most importantly gave eye contact.
June 14, 2026
Unprompted review
Reply from Vodafone UK - Canterbury
Hey Edward,
Thanks for the lovely review and fantastic support for Jo.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Tom was amazing
Tom was amazing. He answered all our questions and worked through everything as quickly as your system would allow.
Very friendly but not too friendly.
I’d have given him a tip but I didn’t think you would like that and he could probably not have accepted. He is doing your company proud. You are lucky to have him!
June 4, 2026
Unprompted review
Reply from Vodafone UK - Canterbury
Hey William,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Really not helpful staff
Really not helpful staff. Went in to discuss my sim plan and what the process is to cancel and was just told I can cancel from X date and no offer to look into anything for me or aid. Also discussed that im looking to buy a smart watch and was just told to go online as did not have in store... again no offer to look into options or whats available at all...better to go to the Dover store as always friendly there and happy to help!
May 30, 2026
Unprompted review
Reply from Vodafone UK - Canterbury
Hi there 👋
We’re really sorry to hear about your experience and appreciate you taking the time to share this feedback.
This isn’t the level of service we aim to provide, and we understand how frustrating it must have been not to receive the support and guidance you were looking for. Your comments about both your visit and the lack of assistance will be taken seriously and shared with the relevant teams.
It’s great to hear that you’ve had positive experiences with the Dover store, and we’ll certainly use this feedback to help improve consistency across all locations 👍
If you’d like us to look into your plan or smartwatch options further, , please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks,
Vodafone Social Media Team
Class A Customer Service
I came into the Store to get in Person Help with switching from Pay as you go to a Contract. Riya was very helpful this Morning, explained everything in detail and was very kind! Can only recommend!
May 30, 2026
Unprompted review
Reply from Vodafone UK - Canterbury
Hey Ina,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Tom Canterbury branch served my husband…
Tom Canterbury branch served my husband David Rockall Tuesday last week when he bought a new iphone.Tom was very, very helpful and showed him loads of different things.Spent a lot of time helping him.Thank you so much, Tom.We really appreciate your help.
May 26, 2026
Unprompted review
Reply from Vodafone UK - Canterbury
Hey,
This is what we love to hear! Thank you for your 5-star review.
If you ever need anything, please reach out to the Social Media team at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Great store
The whole staff at the store were incredibly polite and knowledgable. Whilst in the store I saw how caring and compassionate Tom was to a customer. Both Tom and Poojan helped me set up my new device, and were very patient and helpful. I apologise, there was another staff member that I would like to commend but I have forgotten his name. Please ensure that he is also recognised. Riya as before was lovely to deal with. The Canterbury store is a great store, with brilliant staff. Thank you
May 14, 2026
Unprompted review
Reply from Vodafone UK - Canterbury
Hey Laura,
Thanks for the lovely review and fantastic support for Tom Riya and Poojan.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Excellent Customer Service.
Riya was incredibly helpful, polite and knowledgeable. Nothing was too much trouble for her. She was an absolute pleasure to be served by. All the staff in store were great too. Both my phone contract and broadband were sorted out in this visit easily and without stress. Thank you very much. Would highly recommend visiting this store.
May 11, 2026
Unprompted review
Reply from Vodafone UK - Canterbury
Hey laura,
I'm glad to hear that the store agents were able to resolve the issue. Thank you for the wonderful review and the fantastic support for Riya.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Riya ,she explained things really good.
Riya ,she explained things really good.
Overall good experience.
May 5, 2026
Unprompted review
Reply from Vodafone UK - Canterbury
Hey,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Thanks to Joe at Vodafone Canterbury…
Thanks to Joe at Vodafone Canterbury city center we have solved all our issues quickly. Thanks Vodafone for hiring such a talented, multi tasking person.
May 1, 2026
Unprompted review
Reply from Vodafone UK - Canterbury
Hey Zeta,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl.
Thanks again,
Vodafone Social Media Team
Thank to Tom for good explanation and…
Thank to Tom for good explanation and advice . Great service .
May 1, 2026
Unprompted review
Reply from Vodafone UK - Canterbury
Hey Chris,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
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