Vodafone UK - Canterbury Reviews 

Service was spot on, Joe was amazing, couldn’t of asked for a better to help me out

We happened to walk into our local Vodafone shop in Canterbury to ask a query and we found them to be so very helpful. Joe, the manager, warmly greeted us, and introduced us to their new recruit Ria, and their iPhone expert Tom. Not just friendly, they were extremely knowledgeable. Ria had been hired because they were trying to improve diversity in the shop with a view to address customer language barriers, which I believe is such an inclusive thought, with everyone a winner. Vodafone should take up Joe’s idea for their shops all over the country. Incidentally, they also found us a new plan which saved us lots of money.

Went to my own provider EE/BT in Canterbury first to sort out a problem. Worse than useless! Then visited Vodafone a few doors away and Joe was most helpful even though I explained that I wasn't one of their clients and just needed a technical term solved.

Tom was incredibly helpful. Excellent customer service skills and great at his job.

Tom from the Canterbury branch couldn't have been more helpful and knowledgeable, he's taken care of 3 issues for me today, saved me 20 pounds a month and I pick up a new phone in a couple of days that I wouldn't have even known about until I visited the store today. He even pointed out the free pixel buds I can register for. Thanks a million Tom!

Had a massive issue with my other half’s phone. From day one when the problem started we popped into the store and the team where massive help especially to Joe and his team in CANTERBURY. My other half is easily stressed and overwhelmed but the team in Canterbury they made sure to explain everything clearly and in a way she understood and was a very comfortable experience

Very helpful, team members are amazing, helped sort a problem with an order

Super helpful and friendly staff.

Shana was helpful, articulate and professional. Made what we thought was complicated incredibly simple.

As always, Canterbury Vodafone is my first ‘port of call’ for personal help with my Business account.
Today they helped me achieve contact with the Broadband team to help solve a difficult issue with my router installation.
Much appreciated.

Ioana in Canterbury was really helpful and friendly while helping me with my upgrade options

Joe and ioana are the best. Set up mu watch very easily. They are both great !

Tom was fantastic talked me through the process of upgrading my phone and worked it out well for me and my partner, he was amazing. Talked through the different options I had and helped me work out what was best for me.

Just popped in to Vodafone Canterbury and received brilliant advice and help. Spoke with Edward who was able to assist me with my requirement immediately.

Sharna was excellent - patient and informative

Jo, Sharna and Ed are all amazing people who are so willing to help with explaining and assisting with all aspects of Vodafone business. Phone, internet, upgrades, sim info etc always a smile too

We were assisted by Sharna and Joe on both visits to the Canterbury store. Their customer service skills and tech knowledge was outstanding, lovely friendly banter and chat!
Sharna should definitely get that raise!

I had a knotty problem, and rather emotional issuedue to a family member letting me down. Edward was kind and patient and and helped me with all the options.

We visited the Vodafone store in Canterbury centre this afternoon. We had to wait for a short period of time and the assistants apologised as they were all busy talking to customers. The team member we spoke to was very helpful and we thanked her. BUT!! I wish to complain in a very strong way. The only entrance to the shop is thru a very narrow entrance from the pavement. There are no handrails to help with someone like me that needs a walking stick to negotiate the entrance. Leaving is even more tricky thru the narrow entrance with a big drop to the pavement. It’s absolutely awful. It must surely rate as one of the top five worst entrances to a main shop in the U.K. I did mention the terrible entrance and was told that the shop is a listed building and can’t be altered, or something like that . That surely must be utter rubbish. Surely that must be wrong. Merely in the interest of customer safety something should be installed to help people negotiate the step otherwise
sooner or later someone is going to have a nasty fall.

Was served by Sharna today at Canterbury Vodafone who is an absolute legend to the Vodafone company and herself
Great experience and helped me an issue with an extra phone number transfer.