From the moment we entered the store until we left we were treat with respectful and friendly service. The level of expertise and genuine desire to provide what we needed was amazing and gave us an... See more
Company replied
Location
Switch location3 The Parade, CT1 2JL Canterbury, GB
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See what reviewers are saying
We were seen by Joe who I believe is the store manager. Throughout our time there we found Joe to be very professional and informative and very knowledgeable. We were given multiple options for our ne... See more
Company replied
I had a fantastic experience at the Vodafone Canterbury store recently. I was served by Tom, who was incredibly helpful and knowledgeable, making the whole process of upgrading my phone completely sea... See more
Company replied
I visited this Vodafone store recently and had a fantastic experience. The staff member Riya, who served me was polite, patient, and made sure all my questions were answered before I left. Excellent c... See more
Company replied
Company details
- Mobile Network Operator
- Cell Phone Store
- Internet Provider
- Phone and Internet Service
- Telecommunications Service Provider
About Vodafone UK - Canterbury
Written by the company
Contact info
3 The Parade, CT1 2JL, Canterbury, United Kingdom
4.8
Excellent
265 reviews
Asks customers to review
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Awful entrance to shop!!
We visited the Vodafone store in Canterbury centre this afternoon. We had to wait for a short period of time and the assistants apologised as they were all busy talking to customers. The team member we spoke to was very helpful and we thanked her. BUT!! I wish to complain in a very strong way. The only entrance to the shop is thru a very narrow entrance from the pavement. There are no handrails to help with someone like me that needs a walking stick to negotiate the entrance. Leaving is even more tricky thru the narrow entrance with a big drop to the pavement. It’s absolutely awful. It must surely rate as one of the top five worst entrances to a main shop in the U.K. I did mention the terrible entrance and was told that the shop is a listed building and can’t be altered, or something like that . That surely must be utter rubbish. Surely that must be wrong. Merely in the interest of customer safety something should be installed to help people negotiate the step otherwise
sooner or later someone is going to have a nasty fall.
August 12, 2025
Unprompted review
Reply from Vodafone UK - Canterbury
Hey John,
We sincerely apologize for the problems you've faced with our service. We assure you that our customers are out topmost priority.
This is not the experience we want to provide, and we regret any inconvenience it has caused. We take this issue you've faced very seriously and address it internally to ensure it does not happen.
If you have any pending query or concern, or have not received the resolution you were looking for, please come chat to my team on Facebook at http://vodafone.uk/2Fpnah2 or via X at http://vodafone.uk/3LXh2xl
Thanks,
Vodafone Social Media Team
Was served by Sharna today at…
Was served by Sharna today at Canterbury Vodafone who is an absolute legend to the Vodafone company and herself
Great experience and helped me an issue with an extra phone number transfer.
August 7, 2025
Unprompted review
Reply from Vodafone UK - Canterbury
Hey Andrew,
Thanks for the lovely review and fantastic support for Sharna.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Excellent service in the Canterbury store!
I went into the Canterbury store to hopefully exchange the phone that Customer Service accidentally sent me, and Sophie served me and she was an absolute delight and made the transaction really easy and as painless as possible! Because the exchange was taking a while, Sophie and I had a good old natter about our past experiences in other retail jobs and bonded over shared experiences! For one of her last customers on a Saturday, she was more than happy to help! Ed and Joe were also around at the time and they helped out where they could! Couldn’t fault the service from the three of them! Highly recommend!
August 2, 2025
Unprompted review
Reply from Vodafone UK - Canterbury
Hey Jordan,
Thanks for the lovely review and fantastic support for Sophie, Ed and Joe.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Edward the best staff in that shop in Canterbury
I’ve been served by Edward.he deserves 5 stars because is always very kind and also does his job properly. Informing customers over any promotions,offers the best deals and is always very helpful with any issue I’ve had so far. Whenever I’ve been served by him, didn’t had a problem ,unfortunately in one day when he was not working,my husband got a bad experience there and never wanted a Vodafone .luckily yesterday I needed a new phone and Edward was there to help.thanks again !
July 31, 2025
Unprompted review
Reply from Vodafone UK - Canterbury
Hi Claudia,
Your kind words mean so much—thank you for sharing this wonderful review!
If there’s ever anything you need, our Social Media team is just a message away. Feel free to reach out to us on Facebook at vodafone.uk/2Fpnah2 or on X at vodafone.uk/3LXh2xl.. We’re always here to help!
Thanks again,
Vodafone Social Media Team
Tom quickly resolved my billing query…
Tom at Canterbury branch quickly resolved my billing query and then very helpfully explained, in terms that I could understand , the Vodafone deals regards Broadband, tablets and laptops, GB's, ETF and all!
July 28, 2025
Unprompted review
Reply from Vodafone UK - Canterbury
Hi Fiona,
Thank you so much for your wonderful review and the amazing support you’ve shown for Tom—it truly means a lot to us!
If there's ever anything you need, please don't hesitate to reach out to our Social Media team. You can find us on Facebook at vodafone.uk/2Fpnah2 or on X at vodafone.uk/3LXh2xl.. We're always here for you!
Thanks again,
Vodafone Social Media Team
Great Service from Tom
Very helpful and knowledgeable advice from Tom when changing to Vodafone.
July 16, 2025
Unprompted review
Reply from Vodafone UK - Canterbury
Hey Heather,
Thank you for the wonderful review. It's a pleasure to receive such kind comments about Tom.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Had great service from Tom
Had great service from Tom. A really nice person and was really helpful.
July 16, 2025
Unprompted review
Reply from Vodafone UK - Canterbury
Hey Deljoy,
Thank you for your review. It's always lovely to read such nice feedback. If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Vodafone Canterbury and Sharna
We went to Canterbury Vodafone to upgrade my S23Ultra to the Flip7 and was helped by the lovely Sharna. She went above and beyond to help me with the whole process and to clean out my partners phones charging port too.
Definitely recommend Vodafone Canterbury and Sharna too.
July 12, 2025
Unprompted review
Reply from Vodafone UK - Canterbury
Hey Shannon,
Thank you for the wonderful review. It's a pleasure to receive such kind comments about Sharna.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
I would like to say how brilliant Tom
I would like to say how brilliant Tom, Sharna and Ed were in the Canterbury branch . I just had my daughter’s phone upgraded and will look forward to getting my one done too ! A VERY helpful team and great at explaining it all ! I managed to meet them all because at the time I was there it was very unusually quiet . Great for me !
July 7, 2025
Unprompted review
Reply from Vodafone UK - Canterbury
Hey Janie,
Thanks for the lovely review and fantastic support for Tom, Sharna and Ed.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Ed and Tom were very knowledgeable…
Ed and Tom were very knowledgeable and very helpful when we went in store to fetch a new phone. They also got a good deal for my daughter.
June 29, 2025
Unprompted review
Reply from Vodafone UK - Canterbury
Hey Jane,
Thanks for the lovely review and fantastic support for Ed and Tom.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via X at http://vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Vodafone Canterbury
The Vodafone shop in Canterbury really spent the time to help and the staff were all super helpful. I had an issue with my daughters phone and it was not only sorted out by the friendly staff member (I think his name was Ed), but he ended up saving me money as well. Really happy with my experience.
July 4, 2025
Unprompted review
Reply from Vodafone UK - Canterbury
Hey Louise,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Tom at the Canterbury store made…
Tom at the Canterbury store made everything so simple with a great knowledge of this industry
July 3, 2025
Unprompted review
Reply from Vodafone UK - Canterbury
Hi Robert ,
Thank you so much for your wonderful review and the amazing support you’ve shown for Tom—it truly means a lot to us!
If there's ever anything you need, please don't hesitate to reach out to our Social Media team. You can find us on Facebook at vodafone.uk/2Fpnah2 or on X at vodafone.uk/3LXh2xl.. We're always here for you!
Thanks again,
Vodafone Social Media Team
Sharna was great
Sharna was great. Served immediately and got everything I wanted.
July 2, 2025
Unprompted review
Reply from Vodafone UK - Canterbury
Hey Sam,
Thanks for the lovely review and fantastic support for Sharna.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via X at http://vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Reply from Vodafone UK - Canterbury
Hey Alison,
Thanks for the lovely review and fantastic support for Sophie.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Super Tom
Tom was absolutely amazing helping me out with a frustrating awkward accounts issue. Tom dealt with this calmly and professionally, explaining and helping rectify and resolve the issue talking to the call center and making sure everything was right and in order. I can’t thank Tom enough thank you
June 16, 2025
Unprompted review
Reply from Vodafone UK - Canterbury
Hi John,
We appreciate you taking the time to share your experience. We're happy to hear that the accounts issue was resolved in a professional manner.
Thank you again for your review,
Vodafone Social Media Team
Sharna and Sophie were extremely…
Sharna and Sophie were extremely helpful and informative. They took time to advise on my options and explained easily so I could understand and make a choice.
May 31, 2025
Unprompted review
Reply from Vodafone UK - Canterbury
Hi Claire. We're happy to hear that you found the advice helpful and informative. We appreciate the feedback and that our team took the time to explain your options clearly.
If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Great service and a willingness to go…
Great service and a willingness to go beyond
June 12, 2025
Unprompted review
Reply from Vodafone UK - Canterbury
Hey Christopher,
Thanks for the lovely review and fantastic support for staff.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Shar was a delight to deal with
Shar was a delight to deal with . Nothing was to much trouble and she is a credit to herself and Vodafone ….. Ed was also a star
June 3, 2025
Unprompted review
Reply from Vodafone UK - Canterbury
Hey Mike,
Thanks for the lovely review and fantastic support for Shar.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Nice in store experience
Great service from Sophie and Edward. They were very helpful and my plan was updated easily!
June 1, 2025
Unprompted review
Reply from Vodafone UK - Canterbury
Hey Marina,
Thanks for the lovely review and fantastic support for Sophie and Edward.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Sharna has been amazing and so helpful…
Sharna has been amazing and so helpful guiding us through the purchase.
May 26, 2025
Unprompted review
Reply from Vodafone UK - Canterbury
Hey there,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
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