From the moment we entered the store until we left we were treat with respectful and friendly service. The level of expertise and genuine desire to provide what we needed was amazing and gave us an... See more
Company replied
Location
Switch location3 The Parade, CT1 2JL Canterbury, GB
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See what reviewers are saying
We were seen by Joe who I believe is the store manager. Throughout our time there we found Joe to be very professional and informative and very knowledgeable. We were given multiple options for our ne... See more
Company replied
I had a fantastic experience at the Vodafone Canterbury store recently. I was served by Tom, who was incredibly helpful and knowledgeable, making the whole process of upgrading my phone completely sea... See more
Company replied
I visited this Vodafone store recently and had a fantastic experience. The staff member Riya, who served me was polite, patient, and made sure all my questions were answered before I left. Excellent c... See more
Company replied
Company details
- Mobile Network Operator
- Cell Phone Store
- Internet Provider
- Phone and Internet Service
- Telecommunications Service Provider
About Vodafone UK - Canterbury
Written by the company
Contact info
3 The Parade, CT1 2JL, Canterbury, United Kingdom
4.8
Excellent
265 reviews
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My visit to Vodaphone Canterbury
Joe was professional, courteous, friendly and easy to work with. He is knowledgeable and experienced and was able to sort out my phone quickly. He didn't rush me and took time to fully understand what I needed.
May 21, 2025
Unprompted review
Reply from Vodafone UK - Canterbury
Hey James,
Thanks for the lovely review and fantastic support for Joe. We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Honey in the Canterbury store was…
Honey in the Canterbury store was wonderful
May 19, 2025
Unprompted review
Reply from Vodafone UK - Canterbury
Hey ,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Amazing and helpful staff!
The service we received today in Canterbury was 10/10. The staff members were all so helpful and knowledgeable. They helped me make my decision on what phone I wanted for my upgrade.
A massive thank you to Tom, Sharna and Joe! You was all amazing
May 14, 2025
Unprompted review
Reply from Vodafone UK - Canterbury
Hey Julian,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Joe was very knowledgable and was very…
Joe was very knowledgable and was very helpful and explained it all very clearly
May 10, 2025
Unprompted review
Reply from Vodafone UK - Canterbury
Hey Denise,
Thanks for the lovely review and fantastic support for Joe.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Amazing service sharna was so helpful
Amazing service sharna was so helpful
May 3, 2025
Unprompted review
Reply from Vodafone UK - Canterbury
Hey Helen,
Thanks for the lovely review and fantastic support for Sharna.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via X at http://vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Being able to get good personal service is important to me.
Being able to get good personal service in Canterbury is a priority for me.
As always staff were courteous and helpful. Sharna & Edward helped me find a genuine Vodafone number about an upgrade among the ever increasing number of ‘scammy’ calls I have received purporting to be from Vodafone!!
Sharna helped me upgrade my Business broadband installation to a better deal and improved reception.
Thank you both for your excellent service today.
April 30, 2025
Unprompted review
Reply from Vodafone UK - Canterbury
Hey Jacqui,
Thank you for your review and fantastic support for Sharna & Edward. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
I recently visited the Vodafone store…
I recently visited the Vodafone store in Canterbury and had a really positive experience that I just had to share. I was having some issues with my mobile phone, which was becoming quite frustrating. Thankfully, Sophie, one of the staff members, was there to help me out.
Sophie was absolutely brilliant- friendly, patient, and incredibly knowledgeable. She listened carefully to the problem I was having and took the time to explain what might be causing it. Not only did she sort out the issue quickly, but she also gave me some helpful tips to prevent it from happening again. It was clear she genuinely cared about providing excellent customer service.All in all, my visit left me feeling very satisfied and grateful for Sophie's assistance.
I’d definitely recommend popping into the Vodafone store and asking for Sophie—she’s fantastic!
April 17, 2025
Unprompted review
Reply from Vodafone UK - Canterbury
Hey Terry,
Thanks for the lovely review and fantastic support for Sophie.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Sophie was very professional
Sophie was very professional, made things very easy for me, and let me know how many additional lines I have so I will be getting some for my family! A real credit to the team, ignore the pun! Hahaha thanks Sophie!!
April 15, 2025
Unprompted review
Reply from Vodafone UK - Canterbury
Hey Bailey,
Thanks for the lovely review and fantastic support for Sophie.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Great service
April 13, 2025
Unprompted review
Reply from Vodafone UK - Canterbury
Hey Jamie,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Shauna treated me with respect and gave…
Shauna treated me with respect and gave me options with clear explanations.
April 9, 2025
Unprompted review
Reply from Vodafone UK - Canterbury
Hey Patricia,
Thanks for the lovely review and fantastic support for Shauna.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
New phone
The assistant, Sharna, took time to understand my requirements and ensure that I left the shop in Canterbury with the most suitable phone and contract. She ensured that I had a positive customer experience.
March 12, 2025
Unprompted review
Reply from Vodafone UK - Canterbury
Hey Oonah,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
What a great service today in Vodafone…
What a great service today in Vodafone Canterbury thank you Sharna.
March 20, 2025
Unprompted review
Reply from Vodafone UK - Canterbury
Hi Stewart,
Thank you for your review. If you ever need anything, please reach out to us on Facebook vodafone.uk/3K1e4GB - X (formerly Twitter) vodafone.uk/3nfdPyY or via Instagram using VodafoneUK and we will be happy to help.
Thanks,
Vodafone Social Media Team
Josh was super helpful
Josh was super helpful, explained everything well & made my life easier being able to do everything in person.
March 9, 2025
Unprompted review
Reply from Vodafone UK - Canterbury
Thank you for your support and feedback.
Thanks again,
Vodafone Social Media Team
Sophie was so helpful
Sophie was so helpful. Vodafone are better for having her as an employee.
Well done and thanks again
March 8, 2025
Unprompted review
Reply from Vodafone UK - Canterbury
Thanks for the feedback and support, we really appreciate it! If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY
Thanks again, Vodafone Social Media Team
Sorted out a number of issues on my…
Sorted out a number of issues on my various accounts very efficiently
March 3, 2025
Unprompted review
Reply from Vodafone UK - Canterbury
Hello,
Thanks for the feedback and support, we really appreciate it!
If you need help in the future, feel free to reach out to us via Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
A Team
Got in there and didn’t want to leave!
brilliant staff very helpful
Shoutout to Sharna and Sophie 🥹 and let’s not forget Ed 😉
February 22, 2025
Unprompted review
Reply from Vodafone UK - Canterbury
Thank you for your great review. If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY.
Thank you,
Vodafone Social Media Team
Reply from Vodafone UK - Canterbury
Hey Becky,
Thanks for letting us know what an amazing job Sharna did at getting everything sorted for you!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Josh was very helpful and went above…
Josh was very helpful and went above and beyond to help. He was also very friendly.
February 19, 2025
Unprompted review
Reply from Vodafone UK - Canterbury
HI Amelia,
Thank you for reviewing.
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Great service!
Sophie and Joe were very helpful when dealing with our enquiry regarding switching broadband services. Both took the time to make the switch easy and helping save money in the process. Great service!
February 9, 2025
Unprompted review
Reply from Vodafone UK - Canterbury
Hey Amy, Thanks for your feedback for Sophie and Joe. It's great to hear how helpful they were helping you switch 😊 All the best, The Vodafone Social Media Team
Low cost phone help
Buying a phone for a 93 year old who want minimal cost, but wanted to be able to do calls and emails. Really good explanations from Sharna on the different models and help with setting up phone, even though the overall sale price was modest
February 10, 2025
Unprompted review
Reply from Vodafone UK - Canterbury
Hi Teresa. Thank you for your review for Sharna. It's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
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