From the moment we entered the store until we left we were treat with respectful and friendly service. The level of expertise and genuine desire to provide what we needed was amazing and gave us an... See more
Company replied
Location
Switch location3 The Parade, CT1 2JL Canterbury, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
We were seen by Joe who I believe is the store manager. Throughout our time there we found Joe to be very professional and informative and very knowledgeable. We were given multiple options for our ne... See more
Company replied
I had a fantastic experience at the Vodafone Canterbury store recently. I was served by Tom, who was incredibly helpful and knowledgeable, making the whole process of upgrading my phone completely sea... See more
Company replied
I visited this Vodafone store recently and had a fantastic experience. The staff member Riya, who served me was polite, patient, and made sure all my questions were answered before I left. Excellent c... See more
Company replied
Company details
- Mobile Network Operator
- Cell Phone Store
- Internet Provider
- Phone and Internet Service
- Telecommunications Service Provider
About Vodafone UK - Canterbury
Written by the company
Contact info
3 The Parade, CT1 2JL, Canterbury, United Kingdom
4.8
Excellent
265 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great experience
My husband and I went to Vodafone Canterbury and the sales rep, Edward, was great. Give him a raise!
May 9, 2024
Unprompted review
Reply from Vodafone UK - Canterbury
Hi Abigale,
This is such a great review for Edward. Thanks for sharing.
If you need any help in the future, please message us via Facebook PM: vodafone.uk/3K1e4GB – X (formerly Twitter) : vodafone.uk/3nfdPyY or Instagram via Vodafone UK
Thanks again,
Vodafone Social Media team
Props to Edward!
Vodafone's customer associate, Edward, was fantastic! He was knowledgeable, warm, and most of all helpful.
May 9, 2024
Unprompted review
Reply from Vodafone UK - Canterbury
Hi Jon,
This is lovely feedback for Edward. Thanks for your kind words and taking your time to share the experience
If you ever need any help, please reach out to us by dropping a message either on Facebook using: vodafone.uk/3K1e4GB - X (formerly Twitter): vodafone.uk/3nfdPyY or Instagram via Vodafone UK
All the best,
Vodafone Social Media team
I had a great customer service from Locu and Joy…
I had a great customer service from Lucy and Joy to set up my new broadband. They are a real asset to the company.
May 20, 2024
Unprompted review
Reply from Vodafone UK - Canterbury
Hi Akaba,
Thanks for taking the time to review and sharing this great feedback for Lucy and Joy.
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Vodafone is the best
Joe took out time to listen to me and also heard patients for me to make a choice.
May 2, 2024
Unprompted review
Reply from Vodafone UK - Canterbury
Hi Constance,
Thanks for taking the time to leave a review, it’s really appreciated. If you ever need anything, please reach out to the Social Media team through Facebook http://vodafone.uk/3K1e4GB or X @VodafoneUK.
Thanks,
Vodafone Social Media Team
Excellent service from Sharia very…
Excellent service from Sharia very helpful bubbly, very good with helping me understand the break down
May 4, 2024
Unprompted review
Reply from Vodafone UK - Canterbury
Hi Jane,
Thanks for your amazing feedback!
If you ever need our help, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X at vodafone.uk/3nfdPyY
Thanks, Vodafone Social Media Team
Edward was amazing .
Edward was amazing .. he was so helpful I was in right pickle with my phone he went through it all step by step set up new phone transferred all my data and checked it all for me before I handed over my old phone top class quality help lovely chap !!
April 19, 2024
Unprompted review
Reply from Vodafone UK - Canterbury
Hi Bee,
Thanks for taking the time to leave a review, it’s really appreciated. If you ever need anything, please reach out to the Social Media team through Facebook http://vodafone.uk/3K1e4GB or X @VodafoneUK.
Thanks,
Vodafone Social Media Team
The staff greated me when I arrived at…
The staff greated me when I arrived at the store and I was attended to as soon as possible the 2 staff helped me out there names were sharna and Joe
April 17, 2024
Unprompted review
Reply from Vodafone UK - Canterbury
Hi there,
We love to hear it! Thank you so much for the positive feedback. We're delighted you had such a great experience in store.
If you ever need our help, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X at vodafone.uk/3nfdPyY
Thanks, Vodafone Social Media Team
Sharna is amazing great person talked…
Sharna is amazing great person talked through everything this perfectly
March 9, 2024
Unprompted review
Reply from Vodafone UK - Canterbury
Hey Tom,
Thank you for your review. It's great to hear what fantastic service you received by Sharna.
If you ever need our help, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X at vodafone.uk/3nfdPyY
Thanks, Vodafone Social Media Team
Zac gave excellent advice and saved me…
Zac gave excellent advice and saved me lots of money.
February 9, 2024
Unprompted review
Reply from Vodafone UK - Canterbury
Hi Mandy,
Thank you for your review and feedback for Zac. If you ever need anything, please reach out to the Social Media team through Facebook http://vodafone.uk/3K1e4GB or X @VodafoneUK.
Thanks,
Vodafone Social Media Team
Excellent Customer Service
Due to family circumstances changing, I went into Vodafone Canterbury to review our family plan. I spoke to Joe, the Assistant Manager who was a fantastic help, explaining everything in layman’s terms and advising me on services that I had in my plan that I didn’t actually essentially need. He sorted out the whole plan and the following day when I came back to sort out my husband’s phone, Tolu helped with that (she was great too) and then Joe came and itemised everything for me so I can more accurately budget each month. We walked away feeling more in control of our family plan budget and a clearer understanding of how each plan works. Joe was a true professional with an extensive knowledge. He is a credit to your company.
February 2, 2024
Unprompted review
Reply from Vodafone UK - Canterbury
Hey,
Thank you for your review, the support is much appreciated.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X (formerly Twitter) at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
Probably the best upgrade experience…
Probably the best upgrade experience I’ve had with Vodafone & I’ve been a customer for over 20 years !
I had the pleasure of Patrick serving me , acknowledged me as soon as I came into the store and couldn’t be anymore helpful ,
Protect this man at all costs ! Whatever you’re paying him……. Double it with cream on top.
I’ll only ever come to Canterbury now for my phone upgrades etc - as long as Patrick is still there ! See you in 3 years
February 4, 2024
Unprompted review
Reply from Vodafone UK - Canterbury
Hey,
We love your support for Patrick, thank you for sharing your experience!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X (formerly Twitter) at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
Was very helpful
February 4, 2024
Unprompted review
Reply from Vodafone UK - Canterbury
Hi Vicky,
Thank you for your review and feedback, we appreciate it.
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Tolu was superb
Tolu was superb, excellent service and extremely knowledgeable. Explained everything very well
January 11, 2024
Unprompted review
Reply from Vodafone UK - Canterbury
Hey Declan,
Thanks for letting us know what an amazing job Tolu did at getting everything sorted for you!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
Zak was a great help getting our phones…
Zak was a great help getting our phones set up after systems not working and being sent away yesterday.
January 8, 2024
Unprompted review
Reply from Vodafone UK - Canterbury
Hi Nicola,
Thanks for taking your time to leave this review for Zak and your patience with going back to the store.
If you need any help in the future, please message us via Facebook PM: vodafone.uk/3K1e4GB - X (formerly Twitter): vodafone.uk/3nfdPyY or Instagram via Vodafone UK
Thanks again,
Vodafone Social Media team
Great service from all Instorr…
Great service from all Instorr especially Rob the manager. I feel went the extra mile to get my service today.
January 8, 2024
Unprompted review
Reply from Vodafone UK - Canterbury
Hi Jon,
This is such an amazing review for Rob. Thanks for sharing your kind words and feedback.
If you need any help in the future, please message us via Facebook PM: vodafone.uk/3K1e4GB – X (formerly Twitter) : vodafone.uk/3nfdPyY or Instagram via Vodafone UK
Thanks again,
Vodafone Social Media team
Pat was super helpful
Pat was super helpful, friendly, and found the info I needed quickly.
January 5, 2024
Unprompted review
Reply from Vodafone UK - Canterbury
Hi Matthew. Thank you for your review for Pat. It's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - http://vodafone.uk/3K1e4GB
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Told was great
Told was great, helped set up my phone for me as well.
January 4, 2024
Unprompted review
Reply from Vodafone UK - Canterbury
Hi JENNIFER,
Thanks for this feedback for Told. We're here to help if you do need anything else in the future. You can message us either on Facebook using: vodafone.uk/3K1e4GB - X (formerly Twitter): vodafone.uk/3nfdPyY or Instagram via Vodafone UK
All the best,
Vodafone Social Media team
Pat helped me with my new phone.
December 19, 2023
Unprompted review
Reply from Vodafone UK - Canterbury
Hey Jill,
Thanks for taking the time to review and share this feedback for Pat.
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Staff were very helpful with my query
December 18, 2023
Unprompted review
Reply from Vodafone UK - Canterbury
Hey there,
This is great to hear! Thank you for taking the time to review.
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Staff were helpful
December 18, 2023
Unprompted review
Reply from Vodafone UK - Canterbury
Hi Li,
Thanks for reviewing and sharing your feedback/
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.