Keira was very helpful in getting me to buy my new phone.she made what might have been a very stressful experience quite enjoyable.from Elizabeth Jones
Company replied
Location
Switch location50 St David's Shopping Centre, CF10 2ER Cardiff, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I visited Cardiff Vodafone store this morning. I had booked a Fix and Go repair for my mobile which had charging issues. DAVID, your Tech Guy, said it only required the charging port cleaning which h... See more
Company replied
I visited the Cardiff store to query a broadband and a sim only deal. I was served by an advisor named Huw who made the experience effortless and went the extra mile to ensure I fully understood the p... See more
Company replied
I went into the Vodafone store in St Davids Centre in Cardiff last week.I was besides myself as unbeknown to me i had downloaded an app which resulted in my mobile going absolutely mental & having 37... See more
Company replied
Company details
- Mobile Network Operator
- Cell Phone Store
- Internet Provider
- Phone and Internet Service
- Telecommunications Service Provider
About Vodafone UK - Cardiff
Written by the company
Contact info
50 St David's Shopping Centre, CF10 2ER, Cardiff, United Kingdom
4.9
Excellent
220 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
David the Amazing Repair Specialist in Vodafone St Davids Centre Cardiff
I went into the Vodafone store in St Davids Centre in Cardiff last week.I was besides myself as unbeknown to me i had downloaded an app which resulted in my mobile going absolutely mental & having 37 viruses.I was unable to use my phone at all & was very worried regarding my information held on the mobile.David the repair specialist was amazing.within minutes my phone was sorted & up & running again.He also put my mind at rest explaining that the viruses were not harmful.What excellent service.Thank you David for all your help & making my day.
April 9, 2026
Unprompted review
Reply from Vodafone UK - Cardiff
Hey Carol,
Thanks for the lovely review and fantastic support for David.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Kyle is the best (GOAT)
January 31, 2026
Unprompted review
Reply from Vodafone UK - Cardiff
Hey Emma,
Thanks for the lovely review and fantastic support for Kyle.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2.
Thanks again,
Vodafone Social Media Team
Excellent service
Very impressed with the service received by Kyle at the Cardiff store today. He provided friendly and honest service . I would recommend this store for fantastic service. Thank you Kyle amazing!
January 24, 2026
Unprompted review
Reply from Vodafone UK - Cardiff
Hey,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2.
Thanks again,
Vodafone Social Media Team
Thoughtful and helpful service
Yesterday I bought a new phone/SIM package from Vodafone Cardiff. Keira was the person who helped me do this. She was professional, friendly and took time to work through options. She also suggested there could be benefits in me changing my broadband to Vodafone but there was no pressure or hard sell.
January 14, 2026
Unprompted review
Reply from Vodafone UK - Cardiff
Hey there,
Thanks for the lovely review and fantastic support for Keira.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
I visited Vodafone twice and both times…
I visited Vodafone twice and both times Jamie was outstanding. The service was fast, professional, and genuinely helpful. Jamie took the time to understand what I needed and worked to find the best options for me, not just the easiest sale. Everything was explained clearly and I felt looked after as a customer. A really great experience thanks to Jamie.
January 11, 2026
Unprompted review
Reply from Vodafone UK - Cardiff
Hi Abrar,
Thank you so much for your wonderful review and the amazing support you’ve shown for Jamie —it truly means a lot to us!
If there's ever anything you need, please don't hesitate to reach out to our Social Media team. You can find us on Facebook at vodafone.uk/2Fpnah2 or at vodafone.uk/3LXh2xl.. We're always here for you!
Thanks again,
Vodafone Social Media Team
Sam was great he went in to all the…
Sam was great he went in to all the detail.
January 10, 2026
Unprompted review
Reply from Vodafone UK - Cardiff
Hi Moira,
Thank you so much for your wonderful review and the amazing support you’ve shown for Sam—it truly means a lot to us!
If there's ever anything you need, please don't hesitate to reach out to our Social Media team. You can find us on Facebook at vodafone.uk/2Fpnah2 or at vodafone.uk/3LXh2xl.. We're always here for you!
Thanks again,
Vodafone Social Media Team
Sam was very friendly and helpful…
Sam was very friendly and helpful during my experience here, will definetly come back again and request him.
January 12, 2026
Unprompted review
Reply from Vodafone UK - Cardiff
Hey Loona,
Thanks for the lovely review and fantastic support for Sam.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Kyle made life really easy
Kyle made life really easy, saved me money on my sim and also gave me the right advice about my tablet
January 3, 2026
Unprompted review
Reply from Vodafone UK - Cardiff
Hey,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Carl was really helpful today
Carl was really helpful today, he made everything seem straight forward thank you so much for your patience, I'm so happy with my new purchase thank you again 😊
December 22, 2025
Unprompted review
Reply from Vodafone UK - Cardiff
Hey Nicola,
Thanks for the lovely review and fantastic support for Carl.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Visited the Vodafone, Great support
Visited the Vodafone store earlier today and Rania helped me out with updating my plan. She was really friendly and patient, and walked me through a couple of options that actually saved me a bit of money.Only slight downside was that the system was running slow, so the whole process took a little longer than expected. But apart from that, the service itself was excellent. Happy with the outcome and appreciate the help!
December 5, 2025
Unprompted review
Reply from Vodafone UK - Cardiff
Hey Rowan,
Thanks for the lovely review and fantastic support for Rania.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
I needed an upgrade and advice as I…
I needed an upgrade and advice as I wasn't sure which phone to go for. Marta helped me decide and she was very knowledgeable, patient and professional. Would definitely recommend this branch.
December 2, 2025
Unprompted review
Reply from Vodafone UK - Cardiff
Hey Andrea,
Thanks for the lovely review and fantastic support for Marta.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Thanks to the super star support from Kyle!
Thanks to the super star support from Kyle (Retail Advisor) who patiently guided us through the process, and we had a wonderful conversation through it all.
Thank you, Kyle! Exemplar star of supporting and creating a memorable customer experience.
November 28, 2025
Unprompted review
Reply from Vodafone UK - Cardiff
Hey Nisha,
Thanks for the lovely review and fantastic support for Kyle.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
superb customer care experience from Naj
I went into the Cardiff st David’s hall shopping centre store and met Naj. She was everything you wanted in a member of staff. Intelligent, polite, thoughtful, knowledgeable and efficient. Five stars ⭐️
November 26, 2025
Unprompted review
Reply from Vodafone UK - Cardiff
Hey Rachael,
Thanks for the lovely review and fantastic support for Naj.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2.
Thanks again,
Vodafone Social Media Team
Great service very polite and…
Great service very polite and knowledgeable
November 22, 2025
Unprompted review
Reply from Vodafone UK - Cardiff
Hey Wendy,
Thanks for the lovely review and fantastic support.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
I had such a great experience
I had such a great experience! He (I can’t remember his name) but he got what I needed immediately and was so efficient and lovely! Thankyou
November 21, 2025
Unprompted review
Reply from Vodafone UK - Cardiff
Hey Becky,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Fantastic customer services as always.
Fantastic customer services as always.
Nothing to much trouble. Staff always friendly and helpful.
Great sim only deals on offer.
November 17, 2025
Unprompted review
Reply from Vodafone UK - Cardiff
Thank you for your fantastic feedback and we're thrilled to hear the support you experienced!
Thanks,
Vodafone Social Media Team
Both Nage and Tash in the St
Both Nage and Tash in the St. David’s II shopping centre were magnificent today and very patient and so helpful with my mother who was Re-Jigging her contract - Excellent service 👍
November 9, 2025
Unprompted review
Reply from Vodafone UK - Cardiff
Hi. We're happy to hear that the team provided excellent service and were patient and helpful while assisting with the contract. We appreciate you sharing this positive experience! If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Dave the technician was excellent
Dave the technician was excellent. Fantastic customer service, thank you.
October 11, 2025
Unprompted review
Reply from Vodafone UK - Cardiff
Thank you for your fantastic feedback and we're thrilled to hear the support you experienced!
Thanks,
Vodafone Social Media Team
My adviser Saif
My adviser Saif, was very efficient, polite, extremely helpful, and friendly spending almost an hour and a half with me choosing and costing a new phone then helping to to set it up (with me being tech phobic!) He's an asset to your company! Happy holiday Saif! The store is very well kept too!
September 27, 2025
Unprompted review
Reply from Vodafone UK - Cardiff
Hey Suzanne,
Thanks for the lovely review and fantastic support for Saif.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Best Service
Probably the most helpful and resourceful employee, Saif, made everything so easy to follow and cleared all my doubts regarding all the possible SIM card plans I could have bought and guided me so well to arrive at the one best for me.
Even though there was quite a bit of a wait today, he made sure to give me all his time when it was my turn and was really considerate of my initial doubts and worries. The guy needs a raise honestly.
Overall, great and quick service. Happy to begin this journey with VOXI and Vodafone :)
September 27, 2025
Unprompted review
Reply from Vodafone UK - Cardiff
Hey Luffy,
Thanks for the lovely review and fantastic support for Saif.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.