Amazing service today by Liv at Vodaphone in Carlisle. She found me the best deals for myself and my daughter, could answer all my questions and was extremely polite and friendly. This made my experie... See more
Company replied
Location
Switch location37 Scotch Street, CA3 8PY Carlisle, GB
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We was on holiday in Carlisle and I was having trouble with my phone so we called into Vodafone. Dan the assistant was brilliant so helpful polite and friendly. He sorted me out with a new phone and c... See more
Company replied
Liv at Carlisle today gave me honest, helpful advise. No hard sell and a genuine feeling that she cared about me as a customer.
Company replied
Another very successful visit to the Carlisle Vodaphone branch. Liv spent time exploring all the options for the upgrade of one of the phones on my contract today. I appreciated her willingness to go... See more
Company replied
Company details
- Mobile Network Operator
- Cell Phone Store
- Internet Provider
- Phone and Internet Service
- Telecommunications Service Provider
About Vodafone UK - Carlisle
Written by the company
Contact info
37 Scotch Street, CA3 8PY, Carlisle, United Kingdom
5.0
Excellent
311 reviews
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Liv was very helpful and kind
Liv was very helpful and kind, she made the experience easy and enjoyable
June 21, 2026
Unprompted review
Reply from Vodafone UK - Carlisle
Hey,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/Vodafone
Thanks again,
Vodafone Social Media Team
Jade was welcoming
Jade was welcoming, offering everyone to take a seat on arrival. She made supreme efforts to arrange the use of mobile to better use especially using it abroad . She’s the reason I stayed with vodaphone. Happy with my new package !
June 10, 2026
Unprompted review
Reply from Vodafone UK - Carlisle
Hey,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2.
Thanks again,
Vodafone Social Media Team
Jade's excellent customer service made…
Jade's excellent customer service made a big difference and i appreciate her help. Thank you for going above and beyond!
June 6, 2026
Unprompted review
Reply from Vodafone UK - Carlisle
Hey Kelly,
Thanks for the lovely review and fantastic support for Jade.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Jade really did so well I got great…
Jade really did so well I got great assistance from her I rate her 5/5
June 2, 2026
Unprompted review
Reply from Vodafone UK - Carlisle
Hey Tessy,
Thanks for the lovely review and fantastic support for Jade.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Olivia in the Carlisle store looked after me extremely well. Gave excellent, friendly and professional advice
Olivia in the Carlisle store looked after me very well. Friendly, informative and professional service
May 30, 2026
Unprompted review
Reply from Vodafone UK - Carlisle
Hey Melanie,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl.
Thanks again,
Vodafone Social Media Team
Jade was amazing
Jade was amazing, answered all my questions and communicated well.
Liv was also very welcoming and Jonny was great
May 29, 2026
Unprompted review
Reply from Vodafone UK - Carlisle
Hey,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Great service as always
I called in as it was time for an upgrade and spoke to Jade who was very friendly and knowledgeable. Various options and offers which they currently had were explained to me in detail.
With the help of Jade I choose a new handset and am now good to go. The whole process was seamless.
May 28, 2026
Unprompted review
Reply from Vodafone UK - Carlisle
Hey,
This is really great to hear, thanks for the feedback and support!
If you ever need anything, please reach out to the Social Media team at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Jade was amazing she explained…
Jade was amazing she explained everything about the package on my new phone.
Jade's customer service was excellent.
May 23, 2026
Unprompted review
Reply from Vodafone UK - Carlisle
Hey,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Brilliant service
Brilliant service. Explained everything well and gave us the best offer. Thank you
May 24, 2026
Unprompted review
Reply from Vodafone UK - Carlisle
Hey,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Olivia really took the time to help me…
Olivia really took the time to help me today. She was thorough and polite. I would go back to the store as all the staff were friendly and helpful.
May 21, 2026
Unprompted review
Reply from Vodafone UK - Carlisle
Hey,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 and Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Excellent service
Excellent service! Olivia was very chatty,friendly and helped us save on our plan. Kept us informed all the way through!
May 18, 2026
Unprompted review
Reply from Vodafone UK - Carlisle
Hey
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Liv is very helpful and knowledgeable…
Liv is very helpful and knowledgeable and made the experience enjoyable
May 18, 2026
Unprompted review
Reply from Vodafone UK - Carlisle
Hey,
This is what we love to hear! Thank you for your 5-star review.
If you ever need anything, please reach out to the Social Media team at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Exceptional customer service from Jade
Exceptional customer service from Jade. Effortlessly friendly and helpful, I was attended to immediately and left the store with the reason for my visit resolved. Thanks so much!
May 16, 2026
Unprompted review
Reply from Vodafone UK - Carlisle
Hey,
This is what we love to hear! Thank you for your 5-star review.
If you ever need anything, please reach out to the Social Media team at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Thanks for the service jonny!
May 11, 2026
Unprompted review
Reply from Vodafone UK - Carlisle
Hey,
Thanks for the lovely review and fantastic support for Jonny.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
A welcoming smile when I walked into…
A welcoming smile when I walked into the store. Good advice provided by Jade, she was very knowledgeable and relayed very useful information to me and saved me money.
Lovely customer experience.
May 10, 2026
Unprompted review
Reply from Vodafone UK - Carlisle
Hey Adele,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Fantastic service 5⭐️
Myself and partner had a great experience upgrading both our mobiles this afternoon in store at Carlisle, Jonny was very helpful and made it a hassle free service, we also had our 7 year old daughter with us he and the other two staff members were great and made a effort to chat to her and ourselves, fantastic store and fantastic staff Thankyou very much again!
May 12, 2026
Unprompted review
Reply from Vodafone UK - Carlisle
Hey Katie,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Superb in shop with Liv helping firstly…
Superb in shop with Liv helping firstly and the Dan the next day he was brilliant
The customer services was shocking on the phone 121
How can you send a text to prove who you are when your phone is not working
Frustrated was not the word .
I run a business and had no phone 📞
Delighted with the staff in store
Wasted 1 hour on the phone
Common sense would help
Nice lady on the phone ridiculous
🫢
May 6, 2026
Unprompted review
Reply from Vodafone UK - Carlisle
Hey Angelique,
Thanks for the lovely review and fantastic support for Liv and Dan.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Excellent service and advice great to…
Excellent service and advice great to deal with
May 5, 2026
Unprompted review
Reply from Vodafone UK - Carlisle
Hey Peter,
Thanks for the lovely review.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Very nice customer service
Very nice customer service. Daniel was nice and friendly. Also he served me very profesional.
May 4, 2026
Unprompted review
Reply from Vodafone UK - Carlisle
Hey,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Fantastic service from Jade
Fantastic service from Jade. Phone shops are not my comfort zone but Jade made the process simple and stress free.
Highly recommend.
May 2, 2026
Unprompted review
Reply from Vodafone UK - Carlisle
Hey Chris,
Thanks for the lovely review and fantastic support for Jade.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
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