Amazing service today by Liv at Vodaphone in Carlisle. She found me the best deals for myself and my daughter, could answer all my questions and was extremely polite and friendly. This made my experie... See more
Company replied
Location
Switch location37 Scotch Street, CA3 8PY Carlisle, GB
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See what reviewers are saying
We was on holiday in Carlisle and I was having trouble with my phone so we called into Vodafone. Dan the assistant was brilliant so helpful polite and friendly. He sorted me out with a new phone and c... See more
Company replied
Jade was so perfessional in her job and given me great advice in what she does, and Jade went out of her way to help me and she also has great customer service skills
Company replied
Another very successful visit to the Carlisle Vodaphone branch. Liv spent time exploring all the options for the upgrade of one of the phones on my contract today. I appreciated her willingness to go... See more
Company replied
Company details
- Mobile Network Operator
- Cell Phone Store
- Internet Provider
- Phone and Internet Service
- Telecommunications Service Provider
About Vodafone UK - Carlisle
Written by the company
Contact info
37 Scotch Street, CA3 8PY, Carlisle, United Kingdom
5.0
Excellent
312 reviews
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Experience at Store
I had a very pleasant experience at your Vodaphone Store. Your Retail Advisor Jade was exceedingly helpful and pleasant .
January 14, 2026
Unprompted review
Reply from Vodafone UK - Carlisle
Hey,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2.
Thanks again,
Vodafone Social Media Team
Liv was absolutely brilliant and…
Liv was absolutely brilliant and couldn’t of done it without her
January 9, 2026
Unprompted review
Reply from Vodafone UK - Carlisle
Hey Mary,
Thanks for the lovely review and fantastic support for Liv.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
I was served by liv she was very…
I was served by liv she was very professional and explained everything clearly which made it so easy to go ahead with getting a new phone
January 3, 2026
Unprompted review
Reply from Vodafone UK - Carlisle
Hey Wullie,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Recently i was in the Carlisle store …
Recently i was in the Carlisle store one of your assistant’s a young lady by the name of Liv went above and beyond her duties I’m sure.
I had wanted to purchase a phone, unfortunately as Christmas is a very busy time of year there just wasn’t the availability for my requirements at that time.
Liv looking into so many options, she was patient and concise with her information.
I am a more mature customer, and I really appreciate her knowledge.
I returned today with a new phone Liv was again outstanding, we set the new phone up and I’m happy to say because of this I remain a loyal customer to Vodafone.
January 2, 2026
Unprompted review
Reply from Vodafone UK - Carlisle
Hey Caroline,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Reply from Vodafone UK - Carlisle
Hey,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 and Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Jade was welcoming and funny
Jade was welcoming and funny, knew what she was doing
December 21, 2025
Unprompted review
Reply from Vodafone UK - Carlisle
Hey Sam,
Thanks for the lovely review and fantastic support for Jade.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Jade was friendly and approachable
Jade was friendly and approachable and found the best deals going for me when I renewed my family’s mobile phone contract.
December 23, 2025
Unprompted review
Reply from Vodafone UK - Carlisle
Hey Ad,
Thanks for the lovely review and fantastic support for Jade.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Jade made it easier for me and it made…
Jade made it easier for me and it made my experience great she has a great customer care
December 20, 2025
Unprompted review
Reply from Vodafone UK - Carlisle
Hey Simon,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2.
Thanks again,
Vodafone Social Media Team
Coming into Vodafone today was very…
Coming into Vodafone today was very easy going as jade helped me throughout getting an upgrade and made it very successful! Lovely girl!
December 20, 2025
Unprompted review
Reply from Vodafone UK - Carlisle
Hey Amy,
Thank you for the wonderful review. It's a pleasure to receive such kind comments about Jade.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Very helpful
Very helpful! Sorted a new contract for me and sister. Very fast and knows what’s she’s doing. Worker was jade x
December 20, 2025
Unprompted review
Reply from Vodafone UK - Carlisle
Hey There,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Great customer service from Jade when…
Great customer service from Jade when purchasing a new phone and airtime plan earlier this week in Vodafone Carlisle. I'm very happy with the deal i got through vodafone and had some good craic with Jade while we were going through the process. Top lass *****
December 15, 2025
Unprompted review
Reply from Vodafone UK - Carlisle
Hey Stephen,
Thanks for the lovely review and fantastic support for Jade.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2.
Thanks again,
Vodafone Social Media Team
Nathan was a star
Nathan was a star, knowledgeable and very patient a true credit to Vodafone
November 18, 2025
Unprompted review
Reply from Vodafone UK - Carlisle
Hey Michael,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
First class service at Vodafone, Carlisle
Dan at the Carlisle branch of Vodafone set up my new phone. He was extremely helpful, friendly and efficient. Couldn't have asked for more. In fact the whole team at Carlisle have always given good friendly service.
December 6, 2025
Unprompted review
Reply from Vodafone UK - Carlisle
Hey June,
Thanks for the lovely review and fantastic support for Dan.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Served today by Nathan in Carlisle…
Served today by Nathan in Carlisle store. Very helpful attentive and explained all options thoroughly. Extremely polite and pleasant young man
December 1, 2025
Unprompted review
Reply from Vodafone UK - Carlisle
Hey Alison,
Thank you for the wonderful review. It's a pleasure to receive such kind comments about Nathan.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
A Big thanks to Liv who helped my…
A Big thanks to Liv who helped my Husband & I upgrade our iPhones
She was very professional along with explaining everything in detail
Didn’t feel silly asking any questions as Liv was so approachable
Would definitely call in to see her next time needed
November 29, 2025
Unprompted review
Reply from Vodafone UK - Carlisle
Hey Diane,
Thanks for the lovely review and fantastic support for Liv.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Served quickly and had great service…
Served quickly and had great service from Liv who was very polite, knowledgeable and professional. A credit to your company.
November 28, 2025
Unprompted review
Reply from Vodafone UK - Carlisle
Hey William,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2.
Thanks again,
Vodafone Social Media Team
Jade gave very good advice
Jade gave very good advice, seemed very knowledgeable and didn't rush me when upgrading my phone contract.
November 28, 2025
Unprompted review
Reply from Vodafone UK - Carlisle
Hey Greg,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Excellent customer service from Jack…
Excellent customer service from Jack one of the best stores in the country
November 25, 2025
Unprompted review
Reply from Vodafone UK - Carlisle
Hey Louise,
Thanks for the lovely review and fantastic support for Jack.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Really helpful and friendly
Really helpful and friendly, did what we needed with no hassle!
November 15, 2025
Unprompted review
Reply from Vodafone UK - Carlisle
We're happy to hear that our service was so helpful and that you found it to be a positive experience. We appreciate you taking the time to leave us this great feedback.
Thanks,
Vodafone Social Media Team
Excellent service ever
Poor to Vodafone store in Carlisle on the very windy morning where Jack with lovely smile and warmness help me. Jack help me in every possible warm way, not enough I get better SIM plan, and I came out with the new phone in my hands. He made my day and I'm with new plan and phone. Thank you Jack for all your help x
October 28, 2025
Unprompted review
Reply from Vodafone UK - Carlisle
Hi. We're happy to hear that you had a positive experience in our Carlisle store. We appreciate you highlighting the assistance you received and are so glad we could make your day by providing you with a better plan and new phone. Thank you for your feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
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