Amazing service today by Liv at Vodaphone in Carlisle. She found me the best deals for myself and my daughter, could answer all my questions and was extremely polite and friendly. This made my experie... See more
Company replied
Location
Switch location37 Scotch Street, CA3 8PY Carlisle, GB
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We was on holiday in Carlisle and I was having trouble with my phone so we called into Vodafone. Dan the assistant was brilliant so helpful polite and friendly. He sorted me out with a new phone and c... See more
Company replied
Jade was so perfessional in her job and given me great advice in what she does, and Jade went out of her way to help me and she also has great customer service skills
Company replied
Another very successful visit to the Carlisle Vodaphone branch. Liv spent time exploring all the options for the upgrade of one of the phones on my contract today. I appreciated her willingness to go... See more
Company replied
Company details
- Mobile Network Operator
- Cell Phone Store
- Internet Provider
- Phone and Internet Service
- Telecommunications Service Provider
About Vodafone UK - Carlisle
Written by the company
Contact info
37 Scotch Street, CA3 8PY, Carlisle, United Kingdom
5.0
Excellent
312 reviews
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Vodafone Carlisle
Dan in the Carlisle shop was very helpful in explaining the watch options. Not a hard sell but factual and useful info and made purchasing easy. Recommended
October 24, 2025
Unprompted review
Reply from Vodafone UK - Carlisle
Hi. We're happy to hear that the information provided was useful and made your purchase easy. We appreciate your recommendation and are glad you enjoyed your experience in our shop. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Broadband Enquiry
We called in today to sign up to Vodaphone Broadband, Nathan took us through all the information required and explained everything to us and made the decision for us easy. Very helpful indeed. All good 👍.
October 9, 2025
Unprompted review
Reply from Vodafone UK - Carlisle
We're so happy to hear that you received such great support! We appreciate you taking the time to leave us this lovely review.
Thanks,
Vodafone Social Media Team
Switching to vodafone
We went into the Carlisle shop to add a phone to an already existing contract and to swap to Vodafone broadband .We were served by Nathan who was brilliant. He talked us through the process , explained everything clearly without putting any pressure on us ( We are both 75 years old and not very tech savvy)
Today we have changed to Vodafone broadband, everything was easy to understand and simple to operate. We are very happy with the outcome.🙂
September 19, 2025
Unprompted review
Reply from Vodafone UK - Carlisle
We're happy to hear that you had such a positive experience and appreciate you sharing your fantastic feedback with us.
Thanks,
Vodafone Social Media Team
Good experience
Good experience, Nathan was very helpful with everything 👏
October 6, 2025
Unprompted review
Reply from Vodafone UK - Carlisle
We're so happy to hear that you received such great support! We appreciate you taking the time to leave us this lovely review.
Thanks,
Vodafone Social Media Team
Such great customer service
Such great customer service and mad getting a new phone a easy and enjoyable experience thank you so much to Nathan who helped me in store today
September 27, 2025
Unprompted review
Reply from Vodafone UK - Carlisle
Hi Emma,
Your kind words mean so much—thank you for sharing this wonderful review!
If there’s ever anything you need, our Social Media team is just a message away. Feel free to reach out to us on Facebook at vodafone.uk/2Fpnah2 or at vodafone.uk/3LXh2xl.. We’re always here to help!
Thanks again,
Vodafone Social Media Team
Nathan has been fantastic!
Nathan has been fantastic help. Great customer service. Very understanding of a customer with a visual impairment.
September 25, 2025
Unprompted review
Reply from Vodafone UK - Carlisle
Hey Andy,
Thanks for the lovely review and fantastic support for Nathan.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Dan the man
A sympathetic person who was a great help and helped me understand what was best for me without trying to sell to me. Would reccomened.
September 22, 2025
Unprompted review
Reply from Vodafone UK - Carlisle
Hey,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2.
Thanks again,
Vodafone Social Media Team
Jade helped me with my new sim and…
Jade helped me with my new sim and sorted out the problems I was getting, very good worker and informative
September 19, 2025
Unprompted review
Reply from Vodafone UK - Carlisle
We're happy to hear that you had such a positive experience and appreciate you sharing your fantastic feedback with us.
Thanks,
Vodafone Social Media Team
The employee who helped me
The employee who helped me, named Jade, did a great job. She was very kind and patient with me. Sometimes I couldn't understand her because English isn't my language. She would explain it to me again. Excellent.
September 15, 2025
Unprompted review
Reply from Vodafone UK - Carlisle
Hi Elisabet. Thank you for your review for Jade. It's always lovely to read such nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Well Jade was absolutely…
Well Jade was absolutely fantastic,patient and absolutely outstanding customer service. This young lady has earned her salary in just one day. We had a lot of trouble changing number/ address and bank details so Jade helped us with it. It took a lot of time and navigation but Jade persevered and got the job done. Thank you so so so much Jad and will highly recomend her. X
September 13, 2025
Unprompted review
Reply from Vodafone UK - Carlisle
We're happy to hear that our service was so helpful and that you found it to be a positive experience. We appreciate you taking the time to leave us this great feedback.
Thanks,
Vodafone Social Media Team
Reply from Vodafone UK - Carlisle
We're happy to hear that our service was so helpful and that you found it to be a positive experience. We appreciate you taking the time to leave us this great feedback.
Thanks,
Vodafone Social Media Team
Help in which phone to get
Liv helped me get just what I need in a phone she was very helpfull and patient and a lovely manner, thank you
September 9, 2025
Unprompted review
Reply from Vodafone UK - Carlisle
Hey Carolyn
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Brilliant
Brilliant. I’ve come away with a new phone and I’ve had a very competent adviser in Jack guiding me through the process. Very happy with the Experience
September 9, 2025
Unprompted review
Reply from Vodafone UK - Carlisle
We're happy to hear that you had a positive experience with our agent Jack and we're so glad that you are pleased with your new device.
Many thanks,
Vodafone Social Media Team
Our assistant Jade was the most…
Our assistant Jade was the most wonderful helpful person I have ever encountered in a customer service situation.
She was able to sort out the problem with my husband's phone that I had been told at a different Vodafone branch could not be solved. I am so grateful for her help
August 29, 2025
Unprompted review
Reply from Vodafone UK - Carlisle
We're happy to hear that you had such a positive experience and appreciate you sharing your fantastic feedback with us.
Thanks,
Vodafone Social Media Team
Jack... knowledgeable and helpful!
Jack was really knowledgeable about all phones and devices. He gave me lots of useful info for the Google pixel I chose! He made the whole process easy and stress free. A very friendly guy to deal with too. Thanks Jack.
August 29, 2025
Unprompted review
Reply from Vodafone UK - Carlisle
We're so happy to hear that you received such great support! We appreciate you taking the time to leave us this lovely review.
Thanks,
Vodafone Social Media Team
The Staff are just lovely
The Staff are just lovely. I was greeted by Dan who came over immediately to ask how he could help and then Jack who sorted out my new Tariff.
Very helpful lovely staff. I am not especially au fait with all the new phones but Staff here at Carlisle Vodafone are knowledgeable friendly and helpful.
August 29, 2025
Unprompted review
Reply from Vodafone UK - Carlisle
We're happy to hear that you had such a positive experience and appreciate you sharing your fantastic feedback with us.
Thanks,
Vodafone Social Media Team
Jade was great when I came in to store…
Jade was great when I came in to store on Saturday. She explained how to set up WiFi and gave me other information I needed about this. She was really nice throughout my visit. Nothing was too much trouble.
August 23, 2025
Unprompted review
Reply from Vodafone UK - Carlisle
We're so happy to hear that you received such great service! We appreciate you taking the time to leave us this lovely review.
Thanks,
Vodafone Social Media Team
jade was really helpful when we came…
jade was really helpful when we came into the shop, she help me set up my own contract. she’s doing a great job😆😆
August 23, 2025
Unprompted review
Reply from Vodafone UK - Carlisle
We're happy to hear that you had such a positive experience and appreciate you sharing your feedback with us. Thank you for your lovely review.
Vodafone Social Media Team
I called into Carlisle store on…
I called into Carlisle store on 19.08.25 and spoke to Nathan about upgrading my broadband which was not possible at this time, so he looked at my other account and was able to lower my monthly bill by an amazing amount, while going through each account he explained everything that he was doing and what was going on in great depth. So grateful for his help
August 19, 2025
Unprompted review
Reply from Vodafone UK - Carlisle
Hey Emma,
Thanks for the lovely review and fantastic support for Nathan.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
1st class liv
Well Liv was over and above today nothing was a problem such patience and so very informative, she is a credit to the company. So good that my partners gone from EE to Vodafone. Amazing from start to finish thank so so much.
Tina
August 14, 2025
Unprompted review
Reply from Vodafone UK - Carlisle
Hi Tina,
Thank you so much for your wonderful review and the amazing support you’ve shown for Liv —it truly means a lot to us!
If there's ever anything you need, please don't hesitate to reach out to our Social Media team. You can find us on Facebook at vodafone.uk/2Fpnah2 or on X at vodafone.uk/3LXh2xl.. We're always here for you!
Thanks again,
Vodafone Social Media Team
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