Amazing service today by Liv at Vodaphone in Carlisle. She found me the best deals for myself and my daughter, could answer all my questions and was extremely polite and friendly. This made my experie... See more
Company replied
Location
Switch location37 Scotch Street, CA3 8PY Carlisle, GB
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We was on holiday in Carlisle and I was having trouble with my phone so we called into Vodafone. Dan the assistant was brilliant so helpful polite and friendly. He sorted me out with a new phone and c... See more
Company replied
Jade was so perfessional in her job and given me great advice in what she does, and Jade went out of her way to help me and she also has great customer service skills
Company replied
Another very successful visit to the Carlisle Vodaphone branch. Liv spent time exploring all the options for the upgrade of one of the phones on my contract today. I appreciated her willingness to go... See more
Company replied
Company details
- Mobile Network Operator
- Cell Phone Store
- Internet Provider
- Phone and Internet Service
- Telecommunications Service Provider
About Vodafone UK - Carlisle
Written by the company
Contact info
37 Scotch Street, CA3 8PY, Carlisle, United Kingdom
5.0
Excellent
312 reviews
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New phone
Jadecwas very helpful and new phone sorted out very quickly. Went through all necessary steps concisely.
August 9, 2025
Unprompted review
Reply from Vodafone UK - Carlisle
Hey Marilyn,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Jade offered me a superb service
Jade offered me a superb service. Sorted everything for me, nothing was too much trouble for her. She is a credit to your company.
August 7, 2025
Unprompted review
Reply from Vodafone UK - Carlisle
Hey Linda,
Thanks for the lovely review and fantastic support for Jade.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Vodafone -Carlisle 10/10 service
I went into the Vodafone Shop-Carlisle on the 4th Aug ‘25. 10/10 service from Jade.
I had a problem with an iPhone I’d got on contract from Carphone Warehouse.
Jade was more than helpful and sorted the problem I had with my phone.
Considering the problem was with Carphone Warehouse not Vodafone I will certainly be getting my next contract from Vodafone.
Jade is definitely an asset to Vodafone.
Thank you.
August 4, 2025
Unprompted review
Reply from Vodafone UK - Carlisle
Hey Helen,
Thank you for the wonderful review. It's a pleasure to receive such kind comments about Jade.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Amazing experience
Great service with Liv! Came in looking for a new phone and gave me lots of information on getting my new phone and with a good discount too! Highly recommend Liv at the Carlisle branch!
August 3, 2025
Unprompted review
Reply from Vodafone UK - Carlisle
Hey Josh,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Jade is the best!
Jade did a fantastic job helping me find my new phone along with the best deals. Only buying phones from Jade from now on!
July 26, 2025
Unprompted review
Reply from Vodafone UK - Carlisle
Hey Sam,
Thanks for the lovely review and fantastic support for Jade.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Jade was brilliant!
Whilst I was at the Vodafone Shop in Carlisle, I was served by a very bubbly Sales Assistant who was named Jade. She assisted me in getting a great deal on the Samsung Z Flip 7! The process was quick and easy, Jade was very informative and was reassuring me during the interaction with her.
July 29, 2025
Unprompted review
Reply from Vodafone UK - Carlisle
Hey there,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
The whole team are amazing!
I went into the Carlisle store to buy a new phone for my mum. I have had some issues with debt so I was really nervous about my credit check going through but Dan was such a sweetheart and kept my anxiety low through the entire process. My credit passed! And the transaction went through smoothly. He made sure I had everything I needed including a case, screen protector, and the right plug! The whole team at the Carlisle Store are a credit to Vodafone and they all got involved in conversation and we had a laugh! It honestly felt like I was sitting with a bunch of friends. Will definitely be moving my whole family over and I will be going in store to do so!
July 28, 2025
Unprompted review
Reply from Vodafone UK - Carlisle
Hey Olivia,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Flip 7!
Came in today for an upgrade and walked away with the new Samsung flip 7. Nathan was exceptionally clued up on the product and had excellent customer service skills. We had a great chat in-between setting up the new contract ect and made me feel comfortable as a customer. Nathan got me a unbelievably good deal which I almost bit his arm off for but to be honest his service alone would have been enough to make this sale.
Well done Nathan and all the team. Best phone shop in town!
July 26, 2025
Unprompted review
Reply from Vodafone UK - Carlisle
Hey Becky,
Thanks for the lovely review and fantastic support for Nathan.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Massive help from Liv
Went in the first day and Liv helped me out with the problem by making a manual payment.
Had to go back in the day after cause the payment had bounced back. Despite being on hold for 40+ minutes, and the operator not understanding simple concepts, she prevailed and got me a promise to pay, which unblocked my phone.
July 25, 2025
Unprompted review
Reply from Vodafone UK - Carlisle
Hey Mike,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
We visited vodafone to sort out our new…
We visited vodafone to sort out our new phones and contracts. As the contracts were not straight forward, the staff at vodafone carlisle, mainly Nathan, helped us massively and helped get us a great deal on the phone and the package. He was very friendly and took us through a complicated process explaining everything clearly.
July 17, 2025
Unprompted review
Reply from Vodafone UK - Carlisle
Hey Deepz,
Thank you for the wonderful review. It's a pleasure to receive such kind comments about Nathan.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Myself and wife are not very good with…
Myself and wife are not very good with technical things Daniel was brilliant with us done everything we need and was so patient
July 12, 2025
Unprompted review
Reply from Vodafone UK - Carlisle
Hey Hugh,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Great customer service
Jade who served us looked for the best deal to meet our needs today. She was friendly, helpful, informative and professional.
July 12, 2025
Unprompted review
Reply from Vodafone UK - Carlisle
Hey Lesley,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Friendly staff, great experience
Went in to ask about an increase in bill costs recently and spoke to Dan. Well spoken and friendly fella who explained the increases were due to me being out of contract, found me a better deal and upgraded my broadband for cheaper than it is now. Didn’t sell me anything I didn’t need and described everything in a way that made clear sense. The other staff were friendly as well and hope they get to enjoy some of the hot weather.
July 12, 2025
Unprompted review
Reply from Vodafone UK - Carlisle
Hey there,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Reply from Vodafone UK - Carlisle
Hey Mich,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
5 Star Service from Liv
I recently purchased a new phone at Vodafone Carlisle and the experience was second to none. Liv did a fantastic job of showing me my options as I was unsure what phone to go with. She was very patient and explained things in great detail, making the process a very enjoyable one. Would highly recommend to anyone looking to purchase a new phone or upgrading.
July 4, 2025
Unprompted review
Reply from Vodafone UK - Carlisle
Hey Dan,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Dan was so nice caring and clear for me…
Dan was so nice caring and clear for me to understand
Did not rush me so I didn't feel pushed into any thing
Could not praise them more
June 29, 2025
Unprompted review
Reply from Vodafone UK - Carlisle
Hey Elizabeth,
Thanks for the lovely review and fantastic support for Dan.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Great service from Jade
I saw Jade in Carlisle’s Vodafone shop today. She was excellent. So helpful, knowledgeable and very nice to chat to. Nothing was too much trouble for her and she did a brilliant job in reducing my
monthly bills.
June 23, 2025
Unprompted review
Reply from Vodafone UK - Carlisle
Hi Elizabeth. We're happy to hear that you had such a brilliant experience in our store. We appreciate you highlighting the support you received. Thanks for your review. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Credit to your store at Carlisle
We couldn't of asked for a more nicer kind helpful lad,Nathan talked us through everything and had time to answer and help us with things we weren't sure of ,nothing was to much for him.Hes definitely a credit to your store and if we have any problems and had to go back to the shop for help it would definitely be Nathan who we would want to deal with.
June 22, 2025
Unprompted review
Reply from Vodafone UK - Carlisle
Hi Helen. We're happy to hear that you had such a brilliant experience in our store. We appreciate you highlighting the support you received. Thanks for your review. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Liv was excellent sales assistant in Carlisle
Excellent sales assistant in Carlisle. Liv
June 20, 2025
Unprompted review
Reply from Vodafone UK - Carlisle
Great to hear Malcolm, thank you for sharing!
Vodafone Social Media Team
Friendly, professional, prompt
Immediate help, friendly greeting from Nathan, professional and chatty, genuinely interested in us and our needs, excellent customer service from him and manager Johnny.
June 15, 2025
Unprompted review
Reply from Vodafone UK - Carlisle
Hi Nicola. Thank you for your review for Nathan and Johnny. It's always lovely to read such brill feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
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