Amazing service today by Liv at Vodaphone in Carlisle. She found me the best deals for myself and my daughter, could answer all my questions and was extremely polite and friendly. This made my experie... See more
Company replied
Location
Switch location37 Scotch Street, CA3 8PY Carlisle, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
We was on holiday in Carlisle and I was having trouble with my phone so we called into Vodafone. Dan the assistant was brilliant so helpful polite and friendly. He sorted me out with a new phone and c... See more
Company replied
Jade was so perfessional in her job and given me great advice in what she does, and Jade went out of her way to help me and she also has great customer service skills
Company replied
Another very successful visit to the Carlisle Vodaphone branch. Liv spent time exploring all the options for the upgrade of one of the phones on my contract today. I appreciated her willingness to go... See more
Company replied
Company details
- Mobile Network Operator
- Cell Phone Store
- Internet Provider
- Phone and Internet Service
- Telecommunications Service Provider
About Vodafone UK - Carlisle
Written by the company
Contact info
37 Scotch Street, CA3 8PY, Carlisle, United Kingdom
5.0
Excellent
312 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Outstanding service from Jade!
Jade was absolutely amazing - she was so friendly and welcoming, introduced herself and asked my name and chatted throughout. She checked my understanding all the way through and answered all my questions, even showing me all the new aspects of my phone. She is an absolute credit to your company, please pass on my heartfelt thanks!
February 11, 2025
Unprompted review
Reply from Vodafone UK - Carlisle
Hi Amanda. Thank you for your review for Jade. It's always lovely to read such fabulous feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Jade the rep - very pleasant experience
Jade the rep did a very good thorough job of explaining the costs and procedure of the contract, despite distraction of being observed and digressions
February 1, 2025
Unprompted review
Reply from Vodafone UK - Carlisle
Thanks for the feedback and support, we really appreciate it! If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY
Thanks again, Vodafone Social Media Team
Advisor was very knowledgeable and…
Advisor was very knowledgeable and helpful. Everything was explained fully
January 26, 2025
Unprompted review
Reply from Vodafone UK - Carlisle
Thanks for the five star review! If you ever need help again, don't hesitate to pop our team a message on:
Facebook - vodafone.uk/3lCYUxW
X (formally Twitter) - vodafone.uk/3LXh2xl
Instagram - https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
The assistant was calm and pleasant and…
The assistant was calm and pleasant and very helpful and efficient.
January 29, 2025
Unprompted review
Reply from Vodafone UK - Carlisle
Hi Lydia,
Thanks for your 5-star review for us. We appreciate this feedback. If you need any help in the future, please message us via Facebook PM: vodafone.uk/3K1e4GB - X (formerly Twitter): vodafone.uk/3nfdPyY or Instagram via Vodafone UK
Thanks again,
Vodafone Social Media team
It was a great experience
It was a great experience . Dan and the team were just amazing in providing all what I need and more . They were so friendly , helpful and I ended up with a great service.
January 17, 2025
Unprompted review
Reply from Vodafone UK - Carlisle
Hello,
This is fantastic to hear! Thanks for the review.
If you need help in the future, feel free to reach out to us via Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Excellent service
Very helpful. Honest. Friendly and approachable sales man (David). Spoke naturally and did not over sell. Sorted my upgrade fast and efficiently.
January 15, 2025
Unprompted review
Reply from Vodafone UK - Carlisle
Hi there,
Thanks for your review for David. This is great feedback and we appreciate your support. We're here to help if you need anything else in the future. You can message us either on Facebook using: vodafone.uk/3K1e4GB - X (formerly Twitter): vodafone.uk/3nfdPyY or Instagram via Vodafone UK
All the best,
Vodafone Social Media team
Reply from Vodafone UK - Carlisle
Thank you for your support and feedback.
Thanks again,
Vodafone Social Media Team
Excellent customer service
Nathan at the Carlisle store was extremely helpful and patient. He listened to what I wanted and didn't try to sell me things i didn't need. He looked at the best deals available and added extras on that suited me.
January 2, 2025
Unprompted review
Reply from Vodafone UK - Carlisle
Hey,
Thanks for letting us know what an amazing job Nathan at our Carlisle Store did at getting everything sorted for you!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Amazing experience at Vodafone at…
Amazing experience at Vodafone at Carlisle thank you very much
December 29, 2024
Unprompted review
Reply from Vodafone UK - Carlisle
Hi Nick, Thanks for your feedback for our team today ☺️
All the best, The Vodafone Social Media Team
Very helpful
Very helpful, friendly and knowledgeable advisor. Great service.
December 28, 2024
Unprompted review
Reply from Vodafone UK - Carlisle
Hello, Sheila,
It's great to hear about your positive experience. We appreciate you taking the time to review and share your feedback with us.
If you need help in the future, feel free to reach out to us via Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Jade in the Carlisle store was…
Jade in the Carlisle store was absolutely amazing.Helpful,warm.kind and professional.Fantastic service thank you Jade
December 23, 2024
Unprompted review
Reply from Vodafone UK - Carlisle
Hi Abigail,
What super feedback for Jade! Thanks for taking the time to let us know. If you ever need more help, don't hesitate to pop our team a message on:
Facebook - vodafone.uk/3lCYUxW
X (formally Twitter) - vodafone.uk/3LXh2xl
Instagram - https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Very helpful
Very helpful, talked me through every step of taking another contract phone out. Very pleased with what I have.
December 11, 2024
Unprompted review
Reply from Vodafone UK - Carlisle
Hi Emma,
This is a great review to hear. Thanks for taking your time to share. We're here to help if you do need anything else in the future. You can message us either on Facebook using: vodafone.uk/3K1e4GB - X (formerly Twitter): vodafone.uk/3nfdPyY or Instagram via Vodafone UK
Thanks again,
Vodafone Social Media team
I came into the Carlisle branch in need…
I came into the Carlisle branch in need of some new WiFi after being passed form pillar to post off BT. Dan talked me through the process of how it works how much it will be etc etc. Lovely fella, highly recommend.
December 4, 2024
Unprompted review
Reply from Vodafone UK - Carlisle
Hello, Lewis,
Thanks for writing a review and recommendation. It's wonderful that you received a great experience with Dan, it's certainly what we like to hear!
If you need help in the future, feel free to reach out to us via Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Friendly helpful service
Dan who served us was very friendly and helpful. You can’t beat good personal service
November 27, 2024
Unprompted review
Reply from Vodafone UK - Carlisle
Hi AB,
This is lovely feedback for Dan. Thanks for taking your time to share. If you ever need any help, please reach out to us by dropping a message either on Facebook using: vodafone.uk/3K1e4GB - X (formerly Twitter): vodafone.uk/3nfdPyY or Instagram via Vodafone UK
All the best,
Vodafone Social Media team
The ease new phone of getting my new phone ,
The ease of getting my new phone ,
The assistant was great at explaining all I needed to know.
The assistant was very informative in all aspects of my new phone.
November 24, 2024
Unprompted review
Reply from Vodafone UK - Carlisle
Hello, Andy,
It's great to hear about your positive experience. We appreciate you taking the time to review and share your feedback with us.
If you need help in the future, feel free to reach out to us via Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Jade berry knowable best deal save money
Jade berry knowable best deal save money
November 23, 2024
Unprompted review
Reply from Vodafone UK - Carlisle
Thank you for your great review. If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY.
Thank you,
Vodafone Social Media Team
(Carlisle Vodafone shop) it is safe to…
(Carlisle Vodafone shop) it is safe to say we put Jade through a challenging experience today. She stepped up to the mark and we couldn’t fault her at all. Any shop / company could do with more staff like Jade, helpful kind and to me the most important thing of all is she was genuinely honest from the moment we walked in to the moment we left the shop, (4 hours)
She actually missed her dinner unfortunately due to us that is dedication.
Vodafone are lucky to have Jade and should well and truly appreciate her and value her skills.
Thank you Jade you are a star Infact you are 5 stars ⭐️⭐️⭐️⭐️⭐️
November 22, 2024
Unprompted review
Reply from Vodafone UK - Carlisle
Thank you for your support and review. It's always lovely to read such nice feedback.
Thanks again,
Vodafone Social Media Team
Olivia was kind considerate and patient…
Olivia was kind considerate and patient and efficient. Recommend highly
November 22, 2024
Unprompted review
Reply from Vodafone UK - Carlisle
Hi Pauline,
What superb feedback for Olivia! Thanks for taking the time to let us know. If you ever need more help, don't hesitate to pop our team a message on:
Facebook - vodafone.uk/3lCYUxW
X (formally Twitter) - vodafone.uk/3LXh2xl
Instagram - https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Excellent service in house
Excellent service in house, so helpfull and get all I need
November 20, 2024
Unprompted review
Reply from Vodafone UK - Carlisle
Hi David. Thank you for your review. It's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.