Zahra was knowledgeable, respectful, courteous and so helpful. I cannot praise her enough. Because of my experience with my previous Broadband company over the years I was very nervous indeed about vi... See more
Company replied
Location
Switch locationUnit 1 St Catherine's Walk Shopping Centre, SA31 1GA Carmarthen, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Visited this store on Wednesday afternoon. Was greeted by Becky who was with a customer and said would be with us soon. Becky then began to assist myself, wife and son in a personal and professiona... See more
Company replied
Had issues with our recent transfer to Vodafone broadband - especially our mobile phones! Lewis & Becky sorted this out and are a real testament to the kind of practice we would expect from such a rep... See more
Company replied
The team is always helpful. We have a family package of Pro2 full fibre with 4 sims. Its been 2 yrs & recently we have renewed the same package! Plus.... The team was helpful when we faced tec... See more
Company replied
Company details
- Mobile Network Operator
- Cell Phone Store
- Internet Provider
- Phone and Internet Service
- Telecommunications Service Provider
About Vodafone UK - Carmarthen
Written by the company
Contact info
Unit 1 St Catherine's Walk Shopping Centre, SA31 1GA, Carmarthen, United Kingdom
4.9
Excellent
178 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great job Jamie and kelly
September 20, 2024
Unprompted review
Reply from Vodafone UK - Carmarthen
Hi Synwyn,
Thank you for your review. If you have any questions, please take a look at https://vodafone.uk/support for our FAQs. If you can't find what you're looking for, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram: https://ig.me/m/vodafone, we'd be happy to help.
Thanks again,
Vodafone Social Media Team
Kelly was friendly and professional
Kelly was friendly and professional. Very happy with the service
August 31, 2024
Unprompted review
Reply from Vodafone UK - Carmarthen
Thank you for your review. It's always great to hear positive feedback. If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY.
Thanks again,
Vodafone Social Media Team
Kelly helped me my elderly mother…
Kelly helped me my elderly mother choose a phone and was very kind and helpful and will be going back to shop with vodafone from now on
August 29, 2024
Unprompted review
Reply from Vodafone UK - Carmarthen
I’m glad you had a positive experience thank you for sharing it with us. If you need anything you can reach us on Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY.
Thanks again,
Vodafone Social Media Team
Fantastic deal in Carmarthen
Fantastic deal from Jamie in Carmarthen
August 29, 2024
Unprompted review
Reply from Vodafone UK - Carmarthen
Hey,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Excelent!
The lady (Kelly) was really helpful and nice! She gave us the best advices for us and knew very well everything. Thank you so much! We will come again!
August 10, 2024
Unprompted review
Reply from Vodafone UK - Carmarthen
Thank you for your great review. If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY.
Thank you,
Vodafone Social Media Team
Reply from Vodafone UK - Carmarthen
Hi Lori,
Thanks for your 5-star review for our Carmarthen store. We appreciate this feedback. If you need any help in the future, please message us via Facebook PM: vodafone.uk/3K1e4GB - X (formerly Twitter): vodafone.uk/3nfdPyY or Instagram via Vodafone UK
Thanks again,
Vodafone Social Media team
Kelly was extremely helpful
Kelly was extremely helpful, ensuring I had the best deals! I can’t thank her enough for her help
July 22, 2024
Unprompted review
Reply from Vodafone UK - Carmarthen
Hey,
Thanks for letting us know what an amazing job Kelly did at getting everything sorted for you!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3z6YVNH or via X at vodafone.uk/3z5C19q
Thanks again,
Vodafone Social Media Team
Amazing upgrade experience in Vodafone…
Amazing upgrade experience in Vodafone Carmarthen.
Becky was attentive and clear, explained everything so well!
Great deal too!
Thank you Becky and the Carmarthen team
July 14, 2024
Unprompted review
Reply from Vodafone UK - Carmarthen
Hi Elliot,
Thank you so much for taking the time to leave us a 5 star review! We're glad you had such a positive experience with us.
If you do ever need anything in the future, please reach out to us by following the below links:
Facebook - http://vodafone.uk/3lCYUxW or X - http://vodafone.uk/3LXh2xl.
Thanks,
The Vodafone Social Media Team
Reply from Vodafone UK - Carmarthen
Hi Emyr. Thank you for your review. It's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - http://vodafone.uk/3K1e4GB
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Kelly was very friendly and helpful
Kelly was very friendly and helpful, good experience all round.
June 29, 2024
Unprompted review
Reply from Vodafone UK - Carmarthen
Hi Sasha,
Thanks for sharing this feedback with us, we're so happy you had a great experience.
If you ever need our help, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X at vodafone.uk/3nfdPyY
Thanks, Vodafone Social Media Team
Vodafone Carmarthen
Kelly was fantastic. Knowledgeable and was able to help straight away.
June 29, 2024
Unprompted review
Reply from Vodafone UK - Carmarthen
Hi Andrew,
Thanks for your feedback - this is great to hear!
If you ever need our help, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X at vodafone.uk/3nfdPyY
Thanks, Vodafone Social Media Team
Excellent customer service
Excellent customer service. Couldn’t be bettered!
June 18, 2024
Unprompted review
Reply from Vodafone UK - Carmarthen
Hi Jo,
It's great to hear about your recent experience, thank you for reviewing.
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Superb service by Kelly
Superb service by Kelly. I would recommend anyone visit carmarthen store to see her. Top class
May 29, 2024
Unprompted review
Reply from Vodafone UK - Carmarthen
Hi Robert,
Thanks for taking the time to leave a review and feedback for Kelly, it’s really appreciated. If you ever need anything, please reach out to the Social Media team through Facebook http://vodafone.uk/3K1e4GB or X @VodafoneUK.
Thanks,
Vodafone Social Media Team
Good customer service from Kelly and…
Good customer service from Kelly and Jamie in Carmarthen store.
May 29, 2024
Unprompted review
Reply from Vodafone UK - Carmarthen
Hi Dylan,
Thank you for your review. It’s great to hear of your positive experience. If you ever need anything, please reach out to the Social Media team through Facebook http://vodafone.uk/3K1e4GB or X @VodafoneUK.
Thanks,
Vodafone Social Media Team
Prompt
Prompt, polite & hugely knowledgeable. Thanks Anthony (Carmarthen branch). David
May 13, 2024
Unprompted review
Reply from Vodafone UK - Carmarthen
Hi David,
Thanks for taking the time to leave a review, it’s really appreciated. If you ever need anything, please reach out to the Social Media team through Facebook http://vodafone.uk/3K1e4GB or X @VodafoneUK.
Thanks,
Vodafone Social Media Team
Service above and beyond.Becky in Carmarthen store is simply fantastic
Went into the Carmarthen store yesterday and back in today as we wanted to change provider. Becky served us on both occasions and I must say, the service is the best. What a lovely lady, she went above and beyond for us today and her knowledge is amazing. Thank you for everything. 100% first class service.
April 28, 2024
Unprompted review
Reply from Vodafone UK - Carmarthen
Hi Lisa,
It's great to hear about your recent experience, and feedback. Thank you for taking the time to review.
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Knowledgeable and Helpful
The assistant was both knowledgeable and helpful, helping me find the best deal for my needs.
April 28, 2024
Unprompted review
Reply from Vodafone UK - Carmarthen
Thanks for the feedback and support, we really appreciate it! If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY
Thanks again, Vodafone Social Media Team
Kelly in the Carmarthen store was…
Kelly in the Carmarthen store was excellent and very helpful
April 20, 2024
Unprompted review
Reply from Vodafone UK - Carmarthen
Hi David,
Thank you for your review. It’s great to hear of your positive experience. If you ever need anything, please reach out to the Social Media team through Facebook http://vodafone.uk/3K1e4GB or X @VodafoneUK.
Thanks,
Vodafone Social Media Team
Kelly is a wizard and sorted out my…
Kelly is a wizard and sorted out my problem in seconds
April 18, 2024
Unprompted review
Reply from Vodafone UK - Carmarthen
Hi Andrew, It's really great to see Kelly was able to get your issues sorted and left such a great impression on you. Thanks, The Vodafone Social Media team
Excellent experience Becky was very…
Excellent experience Becky was very helpful and accommodating and understanding
April 13, 2024
Unprompted review
Reply from Vodafone UK - Carmarthen
Hi Daisy, thanks for your feedback. It's great to see Becky offered such a great all round service.
All the best, The Vodafone Social Media team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.