Vodafone UK - Carmarthen Reviews 

178
TrustScore 5 out of 5

4.9

Unit 1 St Catherine's Walk Shopping Centre, SA31 1GA Carmarthen, GB


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Rated 5 out of 5 stars

Zahra was knowledgeable, respectful, courteous and so helpful. I cannot praise her enough. Because of my experience with my previous Broadband company over the years I was very nervous indeed about vi... See more

Company replied

Rated 5 out of 5 stars

Visited this store on Wednesday afternoon. Was greeted by Becky who was with a customer and said would be with us soon. Becky then began to assist myself, wife and son in a personal and professiona... See more

Company replied

Rated 5 out of 5 stars

Had issues with our recent transfer to Vodafone broadband - especially our mobile phones! Lewis & Becky sorted this out and are a real testament to the kind of practice we would expect from such a rep... See more

Company replied

Rated 5 out of 5 stars

The team is always helpful. We have a family package of Pro2 full fibre with 4 sims. Its been 2 yrs & recently we have renewed the same package! Plus.... The team was helpful when we faced tec... See more

Company replied


Company details

  1. Mobile Network Operator
  2. Cell Phone Store
  3. Internet Provider
  4. Phone and Internet Service
  5. Telecommunications Service Provider

About Vodafone UK - Carmarthen

Written by the company

Explore the latest technology at Vodafone, where you'll find cutting-edge mobile phones and discover all our best offers and promotions in one place including; Sim Only, Broadband, Tablets, Smart Watches and beyond.
Visit Our Website Help & Support Mobile Phones Sim Only Broadband Tablets & Laptops Smart Watches

Contact info

  • Unit 1 St Catherine's Walk Shopping Centre, SA31 1GA, Carmarthen, United Kingdom

4.9

Excellent

TrustScore 5 out of 5

178 reviews

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4.9

All reviews

(178)

39,680 reviews in the last 12 months

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Rated 5 out of 5 stars

Excellent

Class Customer Service. Highly recommend

November 23, 2023
Unprompted review
Vodafone UK - Carmarthen logo

Reply from Vodafone UK - Carmarthen

Hi Maggie,

Thanks for reviewing and sharing your great feedback.

If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone

Thanks, Vodafone Social Media Team

Rated 5 out of 5 stars

Thanks so much for an amazing deal

Thanks so much for an amazing deal! Props to your Carmarthen store

November 23, 2023
Unprompted review
Vodafone UK - Carmarthen logo

Reply from Vodafone UK - Carmarthen

Hey,

Thanks for the lovely review and fantastic support for the Carmarthen store.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X (formerly Twitter) at vodafone.uk/3nfdPyY

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Excellent

Very good service from Jon. Solved my query.

October 27, 2023
Unprompted review
Vodafone UK - Carmarthen logo

Reply from Vodafone UK - Carmarthen

Thanks for the brilliant feedback, Rosie! It's really appreciated.
Vodafone Social Media Team

Rated 5 out of 5 stars

Great Customer Service

Service was above and beyond what I would expect. Staff were attentive, very knowledgeable (saved me a quid or two) and super friendly. I prefer face to face contact, these guys smashed it - and this is the reason why I will remain a loyal Vodafone customer. Many thanks

October 26, 2023
Unprompted review
Vodafone UK - Carmarthen logo

Reply from Vodafone UK - Carmarthen

Hi Austyn,

Thank you for your review. It's always lovely to read such nice feedback. If you ever need anything, please reach out to the Social Media team through Facebook http://vodafone.uk/3K1e4GB or X @VodafoneUK.

Thanks,
Vodafone Social Media Team

Rated 5 out of 5 stars

Chan-man

Channing was super helpful when I went in to upgrade my phone, he was very professional and answered any questions I had

October 14, 2023
Unprompted review
Vodafone UK - Carmarthen logo

Reply from Vodafone UK - Carmarthen

Hey George,

This is really great to hear, thanks for the feedback and support!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Brilliant customer service

September 25, 2023
Unprompted review
Vodafone UK - Carmarthen logo

Reply from Vodafone UK - Carmarthen

Hi there,

Thank you for your review. If you ever need anything, please reach out to the Social Media team through Facebook http://vodafone.uk/3K1e4GB or Twitter @VodafoneUK.

Thanks,
Vodafone Social Media Team

Rated 5 out of 5 stars

Great Service

Went in as I had an issue with my sim, the advisor was 2 minutes helping me out with my issue, and all is working again! Will be back soon to upgrade.

September 18, 2023
Unprompted review
Vodafone UK - Carmarthen logo

Reply from Vodafone UK - Carmarthen

Hey Kay,

This is really great to hear, thanks for the feedback and support!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Quick and Easy

Great service, went in because my mobile data wasn't working, advisor helped me out quickly and efficiently.

September 18, 2023
Unprompted review
Vodafone UK - Carmarthen logo

Reply from Vodafone UK - Carmarthen

Hey Sarah,

This is really great to hear, thanks for the feedback and support!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Channing was very friendly and helpful…

Channing was very friendly and helpful on today's visit

August 25, 2023
Unprompted review
Vodafone UK - Carmarthen logo

Reply from Vodafone UK - Carmarthen

Hi Simon. Thank you for your review for Channing. It's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:

Facebook - http://vodafone.uk/3K1e4GB
Twitter - @VodafoneUK
Instagram - https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Great Service

Really good service from the guys

July 14, 2023
Unprompted review
Vodafone UK - Carmarthen logo

Reply from Vodafone UK - Carmarthen

Thanks for the feedback and support, we really appreciate it! If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY
Thanks again, Vodafone Social Media Team

Rated 5 out of 5 stars

Awesome!

Awesome!! Best service Mike carmarthen

July 12, 2023
Unprompted review
Vodafone UK - Carmarthen logo

Reply from Vodafone UK - Carmarthen

Hi. Thank you for your review. It's always lovely to read such nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:

Facebook - http://vodafone.uk/3K1e4GB
Twitter - https://twitter.com/messages/compose?recipient_id=20678384&text=Vodafone%20–%20Press%20send%20to%20chat
Instagram - https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Excellent service from Dave thank you…

Excellent service from Dave thank you very much

July 10, 2023
Unprompted review
Vodafone UK - Carmarthen logo

Reply from Vodafone UK - Carmarthen

Hi Robert,

Thank you for your review. If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY.

Thanks,
Vodafone Social Media Team

Rated 5 out of 5 stars

Paul made everything easy

Paul made everything easy, very helpful, nice bloke and a great attitude.

June 24, 2023
Unprompted review
Vodafone UK - Carmarthen logo

Reply from Vodafone UK - Carmarthen

Hey Aled,

Thanks for letting us know what an amazing job Paul did at getting everything sorted for you!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Dave Was very friendly and helpful

Dave Was very friendly and helpful. Really happy 😊

June 10, 2023
Unprompted review
Vodafone UK - Carmarthen logo

Reply from Vodafone UK - Carmarthen

Hey Christopher,

I’m glad you had a positive experience thank you for sharing it with us. If you need anything you can reach us on Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

The staff were so helpful and honest in…

The staff were so helpful and honest in guiding me to a solution that worked for my needs. I usually find looking for a new phone really overwhelming but Dave was very kind. Thank you!

June 5, 2023
Unprompted review
Vodafone UK - Carmarthen logo

Reply from Vodafone UK - Carmarthen

Hey Elena,

Thanks for the feedback and support, we really appreciate it!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Channing was very helpful and…

Channing was very helpful and informative

June 3, 2023
Unprompted review
Vodafone UK - Carmarthen logo

Reply from Vodafone UK - Carmarthen

Hey Liz,

This is really great to hear, thanks for the feedback and support!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

So helpful at the Carmarthen store

I had a very helpful gentleman help me today. He understood what I needed and didn't try and sell me something pricey that I didn't need.

May 29, 2023
Unprompted review
Vodafone UK - Carmarthen logo

Reply from Vodafone UK - Carmarthen

Hey Nicky,

I’m glad you had a positive experience thank you for sharing it with us. If you need anything you can reach us on Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Staff very helpfull and friendly

Staff always happy to help

May 8, 2023
Unprompted review
Vodafone UK - Carmarthen logo

Reply from Vodafone UK - Carmarthen

Hi Lianna. Thank you for your review. It's always lovely to read such nice feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at https://twitter.com/messages/compose?recipient_id=20678384&text=Vodafone%20–%20Press%20send%20to%20chat

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Good staff

helpfully staff

May 28, 2023
Unprompted review
Vodafone UK - Carmarthen logo

Reply from Vodafone UK - Carmarthen

Hi Ronald. Thank you for your review. It's always lovely to read such nice feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at https://twitter.com/messages/compose?recipient_id=20678384&text=Vodafone%20–%20Press%20send%20to%20chat

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Just a great experience and resolved…

Just a great experience and resolved all my issues 100%. What great service.

May 25, 2023
Unprompted review
Vodafone UK - Carmarthen logo

Reply from Vodafone UK - Carmarthen

Hey Andrew,

Thanks for the feedback and support, we really appreciate it!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY

Thanks again,
Vodafone Social Media Team

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