Zahra was knowledgeable, respectful, courteous and so helpful. I cannot praise her enough. Because of my experience with my previous Broadband company over the years I was very nervous indeed about vi... See more
Company replied
Unit 1 St Catherine's Walk Shopping Centre, SA31 1GA Carmarthen, GB
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Zahra was knowledgeable, respectful, courteous and so helpful. I cannot praise her enough. Because of my experience with my previous Broadband company over the years I was very nervous indeed about vi... See more
Company replied
Visited this store on Wednesday afternoon. Was greeted by Becky who was with a customer and said would be with us soon. Becky then began to assist myself, wife and son in a personal and professiona... See more
Company replied
Had issues with our recent transfer to Vodafone broadband - especially our mobile phones! Lewis & Becky sorted this out and are a real testament to the kind of practice we would expect from such a rep... See more
Company replied
The team is always helpful. We have a family package of Pro2 full fibre with 4 sims. Its been 2 yrs & recently we have renewed the same package! Plus.... The team was helpful when we faced tec... See more
Company replied
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Unit 1 St Catherine's Walk Shopping Centre, SA31 1GA, Carmarthen, United Kingdom
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Reply from Vodafone UK - Carmarthen
Thanks so much for an amazing deal! Props to your Carmarthen store

Reply from Vodafone UK - Carmarthen

Reply from Vodafone UK - Carmarthen
Service was above and beyond what I would expect. Staff were attentive, very knowledgeable (saved me a quid or two) and super friendly. I prefer face to face contact, these guys smashed it - and this is the reason why I will remain a loyal Vodafone customer. Many thanks

Reply from Vodafone UK - Carmarthen
Channing was super helpful when I went in to upgrade my phone, he was very professional and answered any questions I had

Reply from Vodafone UK - Carmarthen
Went in as I had an issue with my sim, the advisor was 2 minutes helping me out with my issue, and all is working again! Will be back soon to upgrade.

Reply from Vodafone UK - Carmarthen
Great service, went in because my mobile data wasn't working, advisor helped me out quickly and efficiently.

Reply from Vodafone UK - Carmarthen
Channing was very friendly and helpful on today's visit

Reply from Vodafone UK - Carmarthen

Reply from Vodafone UK - Carmarthen

Reply from Vodafone UK - Carmarthen
Excellent service from Dave thank you very much

Reply from Vodafone UK - Carmarthen
Paul made everything easy, very helpful, nice bloke and a great attitude.

Reply from Vodafone UK - Carmarthen
Dave Was very friendly and helpful. Really happy 😊

Reply from Vodafone UK - Carmarthen
The staff were so helpful and honest in guiding me to a solution that worked for my needs. I usually find looking for a new phone really overwhelming but Dave was very kind. Thank you!

Reply from Vodafone UK - Carmarthen
Channing was very helpful and informative

Reply from Vodafone UK - Carmarthen
I had a very helpful gentleman help me today. He understood what I needed and didn't try and sell me something pricey that I didn't need.

Reply from Vodafone UK - Carmarthen

Reply from Vodafone UK - Carmarthen
Just a great experience and resolved all my issues 100%. What great service.

Reply from Vodafone UK - Carmarthen
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