Vodafone UK - Cheltenham Reviews 

423
TrustScore 5 out of 5

4.9

152 High Street, GL50 1EN Cheltenham, GB


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Rated 5 out of 5 stars

I had a great experience at the Vodafone store. Lydia was extremely helpful, friendly and professional. She explained everything clearly and made the whole process easy. Thank you, Lydia, for your exc... See more

Company replied

Rated 5 out of 5 stars

Luther was very helpful and informed me of my options for upgrading my phone. He took me through the contract process and made everything very clear. Can’t rate Luther enough for the customer service.... See more

Company replied

Rated 5 out of 5 stars

Been with a different service provider and had the worst experience ever, but from the moment I walked into Vodafone in Cheltenham I met a guy Luther, he didn't just make me feel welcomed, he took his... See more

Company replied

Rated 5 out of 5 stars

I went in the shop. Greeted with a smile and generally a good working atmosphere. I was helped by a gentleman called Mikey. He was patient polite and generally very good at his job and dea... See more

Company replied


Company details

  1. Mobile Network Operator
  2. Cell Phone Store
  3. Internet Provider
  4. Phone and Internet Service
  5. Telecommunications Service Provider

About Vodafone UK - Cheltenham

Written by the company

Explore the latest technology at Vodafone, where you'll find cutting-edge mobile phones and discover all our best offers and promotions in one place including; Sim Only, Broadband, Tablets, Smart Watches and beyond.
Visit Our Website Help & Support Mobile Phones Sim Only Broadband Tablets & Laptops Smart Watches

Contact info

  • 152 High Street, GL50 1EN, Cheltenham, United Kingdom

4.9

Excellent

TrustScore 5 out of 5

423 reviews

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1-star

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4.9

All reviews

(423)

42,866 reviews in the last 12 months

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Rated 5 out of 5 stars

Alex was brilliant

Alex was brilliant, so friendly and very helpful.

March 1, 2025
Unprompted review
Vodafone UK - Cheltenham logo

Reply from Vodafone UK - Cheltenham

Thank you for your review. It's always great to hear positive feedback. If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Luther was fantastic

Luther was fantastic, knowledgeable and very helpful. Will ask to see him when we upgrade our phones in July

March 1, 2025
Unprompted review
Vodafone UK - Cheltenham logo

Reply from Vodafone UK - Cheltenham

It’s great to hear you’ve had a positive experience. If you need anything you can reach us on Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Fantastic service from Luther

Fantastic service from Luther, very, very helpful

March 1, 2025
Unprompted review
Vodafone UK - Cheltenham logo

Reply from Vodafone UK - Cheltenham

Thank you for your great review. If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY.

Thank you,
Vodafone Social Media Team

Rated 5 out of 5 stars

Jamie was very knowledgeable and…

Jamie was very knowledgeable and helpful. I would recommend his services to anyone looking for a phone from Vodaphone.

February 22, 2025
Unprompted review
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Reply from Vodafone UK - Cheltenham

Thank you for your great review. If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY.

Thank you,
Vodafone Social Media Team

Rated 5 out of 5 stars

Jamie was a great help to me

Jamie was a great help to me, fantastic service

February 27, 2025
Unprompted review
Vodafone UK - Cheltenham logo

Reply from Vodafone UK - Cheltenham

Thank you for your review. It's always lovely to read such nice feedback. If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Jamie was great

Jamie was a massive help to me, thank you very much

February 27, 2025
Unprompted review
Vodafone UK - Cheltenham logo

Reply from Vodafone UK - Cheltenham

It’s great to hear you’ve had a positive experience. If you need anything you can reach us on Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Excellent service throughout

Excellent service throughout. Jamie knew his products and was extremely helpful. I would recommend a visit if you’re looking for a phone or need advice. Nothing was too much trouble .

February 20, 2025
Unprompted review
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Reply from Vodafone UK - Cheltenham

Hi Elaine,

Thank you for your review. It’s great to hear of your positive experience. If you ever need anything, please reach out to us on Facebook vodafone.uk/3K1e4GB - X (formerly Twitter) vodafone.uk/3nfdPyY or via Instagram using VodafoneUK and we will be happy to help.

Thanks,
Vodafone Social Media Team

Rated 5 out of 5 stars

Was served by Arun who was amazing and…

Was served by Arun who was amazing and professional and saved me money today. Amazing customer service 💯

February 25, 2025
Unprompted review
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Reply from Vodafone UK - Cheltenham

Hi Vinojh,

Thank you for taking the time to review.

If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone

Thanks, Vodafone Social Media Team

Rated 5 out of 5 stars

Shan saved me a lot of money on the…

Shan saved me a lot of money on the numbers on my account whilst upgrading my phone contract. Thanks

February 23, 2025
Unprompted review
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Reply from Vodafone UK - Cheltenham

Thanks for the feedback and support, we really appreciate it! If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY
Thanks again, Vodafone Social Media Team

Rated 5 out of 5 stars

Shan done a great job on transferring…

Shan done a great job on transferring all my data onto my new iPhone. Very pleased

February 21, 2025
Unprompted review
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Reply from Vodafone UK - Cheltenham

Hey Tim,

Thanks for letting us know what an amazing job Shan did at getting everything sorted for you!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Ikran explained everything at my level !

February 21, 2025
Unprompted review
Vodafone UK - Cheltenham logo

Reply from Vodafone UK - Cheltenham

Hey Sarah,

Thanks for letting us know what an amazing job Ikran did at getting everything sorted for you!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Ikran made is very easy for me and…

Ikran made is very easy for me and explained everything clearly

February 15, 2025
Unprompted review
Vodafone UK - Cheltenham logo

Reply from Vodafone UK - Cheltenham

Thanks for the feedback and support, we really appreciate it! If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY
Thanks again, Vodafone Social Media Team

Rated 5 out of 5 stars

Called in today with a problem on my…

Called in today with a problem on my phone and Mike sorted it out within minutes, he also checked our contract and made some adjustments to our benefit.

February 14, 2025
Unprompted review
Vodafone UK - Cheltenham logo

Reply from Vodafone UK - Cheltenham

Thank you for your great review. If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY.

Thank you,
Vodafone Social Media Team

Rated 5 out of 5 stars

Had a great chat with the advisor bill…

Had a great chat with the advisor bill was very helpful

February 14, 2025
Unprompted review
Vodafone UK - Cheltenham logo

Reply from Vodafone UK - Cheltenham

Thank you for your great review. If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY.

Thank you,
Vodafone Social Media Team

Rated 5 out of 5 stars

Billy from Cheltenham branch was…

Billy from Cheltenham branch was extremely helpful would recommend

February 13, 2025
Unprompted review
Vodafone UK - Cheltenham logo

Reply from Vodafone UK - Cheltenham

Hi Gerry,

This is lovely feedback for Billy. Thanks for taking your time to share this experience. If you ever need any help, please reach out to us by dropping a message either on Facebook using: vodafone.uk/3K1e4GB - X (formerly Twitter): vodafone.uk/3nfdPyY or Instagram via Vodafone UK

All the best,
Vodafone Social Media team

Rated 5 out of 5 stars

Luther was really helpful and…

Luther was really helpful and knowledgeable. Dealing with him was a great experience and even my very hard to please husband was seriously impressed with him.

February 7, 2025
Unprompted review
Vodafone UK - Cheltenham logo

Reply from Vodafone UK - Cheltenham

Hi Sally,

This is lovely feedback for Luther. Thanks for your kind words and taking your time to share the experience.

We're here to help if you do need anything else in the future. You can message us either on Facebook using: vodafone.uk/3K1e4GB - X (formerly Twitter): vodafone.uk/3nfdPyY or Instagram via Vodafone UK

All the best,
Vodafone Social Media team

Rated 5 out of 5 stars

Very professional & friendly service.

Received email from Vodaphone about upgrading my phone to iPhone 15 but didn’t want to pay that much & was happy for any phone above the iPhone 11 I currently have. Azad was extremely helpful & patiently went through my options. He then sorted it out smoothly when I decided to go ahead. Very professional & friendly service.

February 11, 2025
Unprompted review
Vodafone UK - Cheltenham logo

Reply from Vodafone UK - Cheltenham

Hi Sharon. Thank you for your review for Azad. It's always lovely to read such nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:

Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Great service was amazing helping with all my…

Luther was amazing helping with all my needs in the Cheltenham branch today.

February 10, 2025
Unprompted review
Vodafone UK - Cheltenham logo

Reply from Vodafone UK - Cheltenham

Hi Darren. Thank you for your review for Luther. It's always lovely to read such nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:

Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Popped into the store to get a better…

Popped into the store to get a better deal and Andreia was super helpful. Clearly explained and managed to walk out with a really good saving.

February 9, 2025
Unprompted review
Vodafone UK - Cheltenham logo

Reply from Vodafone UK - Cheltenham

Hi Chintan. Thank you for your review. It's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:

Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

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