I had a very bad experience setting my broadband at home up, Steven was so helpful in all the beaurocratic work (as it's impossibile to do anything by phone) , I got my compensation and will be... See more
Company replied
Location
Switch location3 New Gate Row, Grosvenor Centre, CH1 1EE Chester, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Steven was absolutely fantastic with my 87-year-old mother. He was incredibly patient, kind and respectful throughout, taking the time to make sure she had all the right information and fully understo... See more
Company replied
Hi, we spoke to the sales advisor Taniya and she was very helpful and very knowledgeable about the product we needed couldn’t do enough for us. Very pleased with assisting us thanks very much for all... See more
Company replied
Myself and my sister wanted a basic mobile phone for our elderly friend as we could not get hold of her at times due to an old land line that wasn't reliable, she was worried that due.to her not bei... See more
Company replied
Company details
- Mobile Network Operator
- Cell Phone Store
- Internet Provider
- Phone and Internet Service
- Telecommunications Service Provider
About Vodafone UK - Chester Grosvenor Centre
Written by the company
Brands Available Here: Vodafone & Three
Visit Our Website - Vodafone
Visit Our Website - Three
Contact info
3 New Gate Row, Grosvenor Centre, CH1 1EE, Chester, United Kingdom
4.9
Excellent
284 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Came in to see Jamie to transfer my…
Came in to see Jamie to transfer my data from my old phone to my new one, he was very helpful and friendly
February 6, 2026
Unprompted review
Reply from Vodafone UK - Chester Grosvenor Centre
Hey John,
Thanks for the lovely review and fantastic support for Jamie.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Reply from Vodafone UK - Chester Grosvenor Centre
Hey there,
Thanks for the lovely review and fantastic support for Ryan.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Had really good service at vodafone…
Had really good service at vodafone chester! Ryan set my new phone up and went through everything with me, would defo recomend.
February 5, 2026
Unprompted review
Reply from Vodafone UK - Chester Grosvenor Centre
Hey there,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Brilliant customer service from Steve…
Brilliant customer service from Steve from one Liverpol fan to another. Thank you
January 30, 2026
Unprompted review
Reply from Vodafone UK - Chester Grosvenor Centre
Hey Julia,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2.
Thanks again,
Vodafone Social Media Team
trying to contact Vodafone re digital…
trying to contact Vodafone re digital changeover.
Unable to speak to anyone bar "TOBi"
even this useless piece of web chat doesn't understand what a digital changeover is.
Impossible to speak to anyone who has any idea about broadband.
Been into a Vodafone shop; no difference there either
January 28, 2026
Unprompted review
Reply from Vodafone UK - Chester Grosvenor Centre
Hey Peter,
We sincerely apologize for the problems you've faced with our service. We assure you that our customers are out topmost priority.
This is not the experience we want to provide, and we regret any inconvenience it has caused. We take this issue you've faced very seriously and address it internally to ensure it does not happen.
We definitely don't want you to have a bad experience. You can reach out to the Broadband team to check for further details by calling 0333 304 0191 or chatting with them via LiveChat here: http://vodafone.uk/2LCJiTm.
Thanks,
Vodafone Social Media Team
Vodaphone store chester
Alan was so very helpful and knowledgable in fully achieving what was needed regarding my account
January 27, 2026
Unprompted review
Reply from Vodafone UK - Chester Grosvenor Centre
Hey Deri,
Thanks for the lovely review and fantastic support for Alan.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Amazing service from Taniya
Amazing service from Taniya, extrememly helpful with my data transfer and very kind girl
January 26, 2026
Unprompted review
Reply from Vodafone UK - Chester Grosvenor Centre
Hey Barbara,
Thanks for the lovely review and fantastic support for Taniya.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Great experience with the Chester staff
I was able to buy a new phone and sim on a great deal and get everything activated before I left the store. Thanks Ryan!
January 21, 2026
Unprompted review
Reply from Vodafone UK - Chester Grosvenor Centre
Hey Beth,
Thanks for the lovely review and fantastic support for Ryan.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Saw Alan in your Chester branch who was…
Saw Alan in your Chester branch who was friendly, very knowledgeable and was able to fix the issue with my device . Great experience thank you.
Pete Avery
January 23, 2026
Unprompted review
Reply from Vodafone UK - Chester Grosvenor Centre
Hey Pete,
Thanks for the lovely review and fantastic support for Alan.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Jamie was very friendly
Jamie was very friendly, he gave me a a great deal on my phone and transferred all my data
January 20, 2026
Unprompted review
Reply from Vodafone UK - Chester Grosvenor Centre
Hey,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Jamie was extremely helpful
Jamie was extremely helpful, gave me a great deal on my new phone and transferred all my data for me
January 17, 2026
Unprompted review
Reply from Vodafone UK - Chester Grosvenor Centre
Hey there,
Thanks for the lovely review and fantastic support for Jamie.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Alan was very helpful and patience with…
Alan was very helpful and patience with me
Amazing how Alan took time to explain things to me to understand
January 7, 2026
Unprompted review
Reply from Vodafone UK - Chester Grosvenor Centre
Hey Christelle,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Jamie was really friendly and helpful
Jamie was really friendly and helpful, he transferred all my data from my old phone to the new one and gave me a great deal
December 15, 2025
Unprompted review
Reply from Vodafone UK - Chester Grosvenor Centre
Hey Paul,
Thanks for the lovely review and fantastic support for Jamie.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Jamie was extremely helpful…
Jamie was extremely helpful transferring all my data from my old phone
December 15, 2025
Unprompted review
Reply from Vodafone UK - Chester Grosvenor Centre
Hey Shirley,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Steve helped us with everything that we…
Steve helped us with everything that we needed from choosing a new hand set to setting up everything on our new phones. Myself and my husband to be have walked away very happy with everything. Great customer service Great atmosphere and we are 2 very happy customers.
December 6, 2025
Unprompted review
Reply from Vodafone UK - Chester Grosvenor Centre
Hey there,
Thanks for the lovely review and fantastic support for Steve.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Steve was amazing ..explained…
Steve was amazing ..explained everything step by step and made the whole process easy.
December 6, 2025
Unprompted review
Reply from Vodafone UK - Chester Grosvenor Centre
Hey Simon,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at
https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Steve was amazing he took the time to…
Steve was amazing he took the time to explain everything step by step I can’t thank him enough
December 6, 2025
Unprompted review
Reply from Vodafone UK - Chester Grosvenor Centre
Hey Winifred,
Thanks for the lovely review and fantastic support for Steve.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Jamie was extremely helpful and gave me…
Jamie was extremely helpful and gave me a great deal
November 30, 2025
Unprompted review
Reply from Vodafone UK - Chester Grosvenor Centre
Hey Tom,
Thanks for the lovely review and fantastic support for Jamie.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Had a really positive experience in…
Had a really positive experience in store. Ryan helped me out with my query, was really friendly and explained everything clearly to me :)
November 30, 2025
Unprompted review
Reply from Vodafone UK - Chester Grosvenor Centre
Hey Imogen,
Thanks for the lovely review and fantastic support for Ryan.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Reply from Vodafone UK - Chester Grosvenor Centre
Hey Pete,
Thanks for the lovely review and fantastic support for Ryan.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.