I had a very bad experience setting my broadband at home up, Steven was so helpful in all the beaurocratic work (as it's impossibile to do anything by phone) , I got my compensation and will be... See more
Company replied
Location
Switch location3 New Gate Row, Grosvenor Centre, CH1 1EE Chester, GB
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Steven was absolutely fantastic with my 87-year-old mother. He was incredibly patient, kind and respectful throughout, taking the time to make sure she had all the right information and fully understo... See more
Company replied
Hi, we spoke to the sales advisor Taniya and she was very helpful and very knowledgeable about the product we needed couldn’t do enough for us. Very pleased with assisting us thanks very much for all... See more
Company replied
Myself and my sister wanted a basic mobile phone for our elderly friend as we could not get hold of her at times due to an old land line that wasn't reliable, she was worried that due.to her not bei... See more
Company replied
Company details
- Mobile Network Operator
- Cell Phone Store
- Internet Provider
- Phone and Internet Service
- Telecommunications Service Provider
About Vodafone UK - Chester Grosvenor Centre
Written by the company
Brands Available Here: Vodafone & Three
Visit Our Website - Vodafone
Visit Our Website - Three
Contact info
3 New Gate Row, Grosvenor Centre, CH1 1EE, Chester, United Kingdom
4.9
Excellent
283 reviews
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Dealt with Evie in store
Dealt with Evie in store. Evie very helpful and explained everything clearly. 5 star service
March 30, 2026
Unprompted review
Reply from Vodafone UK - Chester Grosvenor Centre
Hey Sian,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Jamie was great,helped set up my new…
Jamie was great,helped set up my new phone and get going with all my old stuff,Chester store are great
March 26, 2026
Unprompted review
Reply from Vodafone UK - Chester Grosvenor Centre
Hey,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2.
Thanks again,
Vodafone Social Media Team
A massive thanks to Steve for saving my…
A massive thanks to Steve for saving my phone! Lost my all my info and wasn’t sure how to retrieve it. Luckily Steve was there to save the day and also upgraded my phone as well as helping with a business phone with 27 month discounted contract. I really appreciated your help your a top guy. Thanks Marc
March 22, 2026
Unprompted review
Reply from Vodafone UK - Chester Grosvenor Centre
Hey Julia,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Excellent service and customer care…
Excellent service and customer care from Steven. He was very attentive, efficient and sold me exactly what I needed.
I would highly recommend him and Vodafone.
March 20, 2026
Unprompted review
Reply from Vodafone UK - Chester Grosvenor Centre
Hey David,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Super service
Steve was superb sorting out a major problem for me .
He stayed after closing time to ensure I left the shop as a satisfied customer .
Thanks
Steve Povall
March 18, 2026
Unprompted review
Reply from Vodafone UK - Chester Grosvenor Centre
Hey Steve,
Thanks for the lovely review and fantastic support for Steve.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via X at http://vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Fantastic and friendly service
Fantastic and friendly service from Tanya today- thank you! Thank you for setting it the options so clearly and making it easy to choose my new phone.
March 14, 2026
Unprompted review
Reply from Vodafone UK - Chester Grosvenor Centre
Hey Emma,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Steven was extremely helpful
Steven was extremely helpful. He explained everything clearly and as well as updating my phone and plan he got me a cheaper broadband deal. He was very patient and I was so pleased I called in. He is very knowledgeable amd a great salesperson.
March 13, 2026
Unprompted review
Reply from Vodafone UK - Chester Grosvenor Centre
Hey Patricia,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Jamie was vey helpful
Jamie was vey helpful, gave me a great deal on my new phine and transfered all my data
March 4, 2026
Unprompted review
Reply from Vodafone UK - Chester Grosvenor Centre
Hey Carolyn,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Great service
My phone has been struggling to charge for a while. I thought it would be a new phone needed, so went to Chester today as was on holiday there. Jamie (I think?) immediately said it would be dust in the port and spent a good 5 minutes at least clearing it! He also recommended a SIM change to make it better value. What is good was this was superb service where some may have tried to upsell a phone. Top man and a credit to Vodafone!
March 2, 2026
Unprompted review
Reply from Vodafone UK - Chester Grosvenor Centre
Hey Michael,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at
https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Lovely girl with Lovely communication…
Lovely girl with Lovely communication her name is Taniya , she have good experience and she make me to be happy 😊 thank you
March 1, 2026
Unprompted review
Reply from Vodafone UK - Chester Grosvenor Centre
Hey Vesi,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Steve is fantastic every time I come…
Steve is fantastic every time I come into store he always helps
February 17, 2026
Unprompted review
Reply from Vodafone UK - Chester Grosvenor Centre
Hey Anna,
Thanks for the lovely review and fantastic support for Steve.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2.
Thanks again,
Vodafone Social Media Team
The kindness and ‘can do’ attitude of…
The kindness and ‘can do’ attitude of the assistant Ryan from your Chester store. He went above and beyond. You should be very proud to have such an individual working for you.
February 13, 2026
Unprompted review
Reply from Vodafone UK - Chester Grosvenor Centre
Hey Elayne,
Thanks for the lovely review and fantastic support for Ryan.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Steven was spot on
Steven was spot on, actually needed up saving me a fortune. Professional, presented the options (and more) with good honest option to help me. Cheers Steven.
February 14, 2026
Unprompted review
Reply from Vodafone UK - Chester Grosvenor Centre
Hey there,
Thanks for the lovely review and fantastic support for Steven.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Steve was very helpful and explained…
Steve was very helpful and explained the transfer process to me and also saved me money on my monthly direct debit. I will definitely return to this Vodafone store in Chester in May to upgrade my son's phone. Thank you Steve.
February 14, 2026
Unprompted review
Reply from Vodafone UK - Chester Grosvenor Centre
Hey Victoria,
Thanks for the lovely review and fantastic support for Steve.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Great experience- great staff!
Visited Vodafone Chester yesterday to upgrade my phone and get new contract. Taniya was great. She really listened to my needs and got me a cheaper contract with an upgraded phone without having to go through loads of unsuitable options. What's not to love. No hard sell with add ons either. Taniya was lovely to deal with. Fun, polite and knowledgeable. I would recommend Vodafone chester (grosvenor precinct) all staff are great but Taniya was really lovely to deal with.
February 8, 2026
Unprompted review
Reply from Vodafone UK - Chester Grosvenor Centre
Hey,
Thanks for the lovely review and fantastic support for Taniya.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
It was a five star service
It was a great service, on point and very cordial in explaining all the enquiries.
Thank you, Evi
February 8, 2026
Unprompted review
Reply from Vodafone UK - Chester Grosvenor Centre
Hey Nesfun,
Thank you for the wonderful review. It's a pleasure to receive such kind comments about Evi.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Great support from Taniya she helped me…with Apple ID and broadband upgrade.
Great support from Taniya she helped me change my Apple ID and upgraded my broadband. All done very quickly.
A lovely friendly girl and made the experience enjoyable.
February 7, 2026
Unprompted review
Reply from Vodafone UK - Chester Grosvenor Centre
Hey,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 and Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Jane was very helpful gave me a great…
Jane was very helpful gave me a great deal on my new phone and even transferred all my data
February 6, 2026
Unprompted review
Reply from Vodafone UK - Chester Grosvenor Centre
Hey Arthur,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at
https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Came in to collect my new phone and get…
Came in to collect my new phone and get all the data transfered, jamie was extremly friendly and helpful.
February 6, 2026
Unprompted review
Reply from Vodafone UK - Chester Grosvenor Centre
Hey Pat,
Thanks for the lovely review and fantastic support for Jamie.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Came in to see Jamie to transfer my…
Came in to see Jamie to transfer my data from my old phone to my new one, he was very helpful and friendly
February 6, 2026
Unprompted review
Reply from Vodafone UK - Chester Grosvenor Centre
Hey John,
Thanks for the lovely review and fantastic support for Jamie.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
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