I had a very bad experience setting my broadband at home up, Steven was so helpful in all the beaurocratic work (as it's impossibile to do anything by phone) , I got my compensation and will be... See more
Company replied
Location
Switch location3 New Gate Row, Grosvenor Centre, CH1 1EE Chester, GB
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Steven was absolutely fantastic with my 87-year-old mother. He was incredibly patient, kind and respectful throughout, taking the time to make sure she had all the right information and fully understo... See more
Company replied
Hi, we spoke to the sales advisor Taniya and she was very helpful and very knowledgeable about the product we needed couldn’t do enough for us. Very pleased with assisting us thanks very much for all... See more
Company replied
Myself and my sister wanted a basic mobile phone for our elderly friend as we could not get hold of her at times due to an old land line that wasn't reliable, she was worried that due.to her not bei... See more
Company replied
Company details
- Mobile Network Operator
- Cell Phone Store
- Internet Provider
- Phone and Internet Service
- Telecommunications Service Provider
About Vodafone UK - Chester Grosvenor Centre
Written by the company
Brands Available Here: Vodafone & Three
Visit Our Website - Vodafone
Visit Our Website - Three
Contact info
3 New Gate Row, Grosvenor Centre, CH1 1EE, Chester, United Kingdom
4.9
Excellent
283 reviews
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I visited Vodafone in Chester as I had…
I visited Vodafone in Chester as I had paid off my o2 contract and wanted to reduce my monthly fee. I came in interested in sim only deals and left with one I’m very satisfied with!
I spoke with Taniya who was lovely from the get go - she was really easy to chat to, understood completely my frustration with how much I had been paying monthly and I left within 30 minutes with a new sim only contract. I couldn’t recommend her customer service enough - she also had my exact coffee order in hand so I knew it couldn’t go wrong haha :)
I’m now paying £21 for 50gb of data which is a huge reduction.
May 3, 2026
Unprompted review
Reply from Vodafone UK - Chester Grosvenor Centre
Hey Jessica,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl.
Thanks again,
Vodafone Social Media Team
Every detail covered by evan great…
Every detail covered by evan great service on chester branch.
May 5, 2026
Unprompted review
Reply from Vodafone UK - Chester Grosvenor Centre
Hey there,
Thanks for the lovely review and fantastic support for Evan.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
The service and support today by Taniya…
The service and support today by Taniya was excellent
May 3, 2026
Unprompted review
Reply from Vodafone UK - Chester Grosvenor Centre
Hey Louise,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl.
Thanks again,
Vodafone Social Media Team
Evan was extremely helpful and gave me…
Evan was extremely helpful and gave me a great deal on my new phone, he also transferred my data from my old phone
May 2, 2026
Unprompted review
Reply from Vodafone UK - Chester Grosvenor Centre
Hey Paul,
Thanks for the lovely review and fantastic support for Evan.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
I had a great experience at Vodafone…
I had a great experience at Vodafone thanks to Taniya. She was very helpful, patient, and took the time to make sure I fully understood everything. Nothing felt rushed, and she handled all my questions with a friendly attitude. Taniya made the whole process smooth and stress free. Thank you!
May 2, 2026
Unprompted review
Reply from Vodafone UK - Chester Grosvenor Centre
Hey Carys,
Thanks for the lovely review and fantastic support for Taniya.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Evan was amazing
Evan was amazing! From start to finish, extremely helpful, great communication and made purchasing my new phone fun!!! Thank you ☺️
May 1, 2026
Unprompted review
Reply from Vodafone UK - Chester Grosvenor Centre
Hey Alfie,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at
https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Went in to ask for advice.
Went in to ask for advice.
Steve reviewed my account and gave great advice.
Got great new contract and wifi booster and he made us feel like a valued customer and friend.
Well impressed
April 29, 2026
Unprompted review
Reply from Vodafone UK - Chester Grosvenor Centre
Hey Jon,
Thanks for the lovely review and fantastic support for Steve.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Three cheers for Steve!
I’ve been reluctant to change providers in the past - far too complicated - but last month when EE wanted me to pay significantly more at renewal, I decided to look at what the competitors offered.
I’m glad I did! My research took me to Vodafone in Chester and the first thing I noticed was the lack of queues. No waiting! I sat drown with Steve, a store manager, and his cheerfulness and willingness to listen commanded attention. He took me through each option and outlined a package which offered excellent value. His product knowledge meant he could answer every question I asked.
Best of all, when I reached the decision to go with Vodafone he sorted everything out for me. Can I keep the same landline and mobile number! Steve sorted it. And my email address? Sorted. What about my Direct Debit? Sorted. The entire process of changing providers took just 20 minutes.
Brilliant service! My transfer to Vodafone is now complete and there have been no hitches. All due to you, Steve. Thank you.
April 29, 2026
Unprompted review
Reply from Vodafone UK - Chester Grosvenor Centre
Hey David,
Thank you for your review. It's always lovely to read such nice feedback for Steve.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Wonderful experience
Wonderful experience
Patient with me
Excellent customer service
Very helpful
April 27, 2026
Unprompted review
Reply from Vodafone UK - Chester Grosvenor Centre
Hey Sue,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
I needed the help from the experts
I needed the help from the experts
Evan was wonderful
April 27, 2026
Unprompted review
Reply from Vodafone UK - Chester Grosvenor Centre
Hey Eileen,
Thanks for the lovely review and fantastic support for Evan.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Steven was excellent today
Steven was excellent today. He was patient, understanding and was brillant
Thank you steven
April 25, 2026
Unprompted review
Reply from Vodafone UK - Chester Grosvenor Centre
Hey Jane,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Jamie was very helpful gave me a great…
Jamie was very helpful gave me a great deal on my simo plan and transferred all my data from my old phone
April 24, 2026
Unprompted review
Reply from Vodafone UK - Chester Grosvenor Centre
Hi David, thank you so much for your wonderful review and the amazing support you’ve shown for Jamie it truly means a lot to us! If there's ever anything you need, please don't hesitate to reach out to our Social Media team.
You can find us on Facebook at vodafone.uk/2Fpnah2 or at vodafone.uk/3LXh2xl. We're always here for you!
Thanks again,
Vodafone Social Media Team
Went in to the Vodafone Chester store &…
Went in to the Vodafone Chester store & spoke to your employee Ryan. This gentleman was brilliant offering excellent customer service and knowledge about the products Vodafone offers & skills how to operate and learning to use my new iPhone 15. I can’t recommend their service team highly enough. Karl whysall. 👏
April 21, 2026
Unprompted review
Reply from Vodafone UK - Chester Grosvenor Centre
Hey Karl,
I'm glad to hear that the store agents were able to resolve the issue. Thank you for the wonderful review and the fantastic support for Ryan.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Jamie was very friendly and helpful
Jamie was very friendly and helpful, he transferred all my data from my old phone to my new one
April 22, 2026
Unprompted review
Reply from Vodafone UK - Chester Grosvenor Centre
Hey Joan,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl.
Thanks again,
Vodafone Social Media Team
Jamie was very helpful gave me a great…
Jamie was very helpful gave me a great desl and transfered alk my data to my new phone
April 22, 2026
Unprompted review
Reply from Vodafone UK - Chester Grosvenor Centre
Hey Sue,
Thanks for the lovely review and fantastic support.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Jamie was vet helpful when i was…
Jamie was vet helpful when i was upgrading to my new Phone and transfered all my data grom my old Phone
April 22, 2026
Unprompted review
Reply from Vodafone UK - Chester Grosvenor Centre
Hey Hanife,
Thanks for the lovely review and fantastic support for Jamie.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Made welcome in the Chester shop
April 16, 2026
Unprompted review
Reply from Vodafone UK - Chester Grosvenor Centre
Hey there,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Upgraded my sims
Upgraded my sims. Steve explained everything in a clear way. He found the best deals for me.
April 16, 2026
Unprompted review
Reply from Vodafone UK - Chester Grosvenor Centre
Hey Kylie,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl.
Thanks again,
Vodafone Social Media Team
Evie was very helpful,patient and kind
Evie was very helpful,patient and kind. Thank you so much!
April 13, 2026
Unprompted review
Reply from Vodafone UK - Chester Grosvenor Centre
Hey Helen,
Thanks for the lovely review and fantastic support for Evie.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Excellent service and friendly staff
Kylie was extremely helpful in trying to transfer my mothers old phone to the new phone. She understood the needs to keep my elderly mothers same phone number and as little change as possible. Excellent service
April 10, 2026
Unprompted review
Reply from Vodafone UK - Chester Grosvenor Centre
Hey Alison,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
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