Went to Vodafone shop today. Fantastic help from Jay who looked into our case as the people we rang up did not help. Thank you so much Jay You went above and beyond and explained everything.
Company replied
Location
Switch location82 Front Street, DH3 3BB CHESTER-LE-STREET, GB
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See what reviewers are saying
We were seen by Mandy regarding a problem with a sim card which was from Voxi. She was extremely professional, pleasant and patient. She had to look at the new iPhone which was on Vodaphone contract a... See more
Company replied
Really lovely friendly knowledgeable and professional. Liv - helped me through upgrading my two Son’s phones and went out of her way to give us all the necessary advice we needed on the best plans f... See more
Company replied
I am one of those people who puts off upgrading my phone as the whole transferring of accounts, Apps etc, signing in/out is not something I relish. But I was attended to by a lady called Mandy in the... See more
Company replied
Company details
- Mobile Network Operator
- Cell Phone Store
- Internet Provider
- Phone and Internet Service
- Telecommunications Service Provider
About Vodafone UK - Chester le Street
Written by the company
Brands Available Here: Vodafone & Three
Visit Our Website - Vodafone
Visit Our Website - Three
Contact info
82 Front Street, DH3 3BB, CHESTER-LE-STREET, United Kingdom
4.9
Excellent
204 reviews
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Natalie is da bomb
Natalie is da bomb, will visit her all the time in Chester le street now
April 4, 2026
Unprompted review
Reply from Vodafone UK - Chester le Street
Hey Matthew
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Had a nightmare paying my bill over the…
Had a nightmare paying my bill over the phone. In thr shop for less than 10 minutes and Natalie sorted me right out! Thank you
April 4, 2026
Unprompted review
Reply from Vodafone UK - Chester le Street
Hey Gabe,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Visited the store for a new phone
Visited the store for a new phone, james was amazing and very informative.
April 4, 2026
Unprompted review
Reply from Vodafone UK - Chester le Street
Hey James,
Thank you for the wonderful review. It's a pleasure to receive such kind comments about James.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Somebody available straight away
Somebody available straight away. Understand what I wanted - kept informed of pricing. Sorted with little fuss - happy with everything.
April 4, 2026
Unprompted review
Reply from Vodafone UK - Chester le Street
Hey,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/Vodafone
Thanks again,
Vodafone Social Media Team
Reply from Vodafone UK - Chester le Street
Hey Vivien,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Vodafone assistant jay
Jay was very helpful and understanding. He explained things very clearly so we know what was happening, the customer service was great.
March 21, 2026
Unprompted review
Reply from Vodafone UK - Chester le Street
Hey Tina,
Thanks for the lovely review and fantastic support for Jay.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Informative and helpful!
Quick, easy, informative and friendly advice from both Amanda and Jay at the Chester le Street store this week, thank you.
March 19, 2026
Unprompted review
Reply from Vodafone UK - Chester le Street
Hey Craig,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Positive Experience
Jack and James were very helpful in getting me sorted with a new phone.
March 14, 2026
Unprompted review
Reply from Vodafone UK - Chester le Street
Hey Shaun,
Thanks for the lovely review and fantastic support for Jack and James.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Mandy was amazing I won't go anywhere…
Mandy was amazing I won't go anywhere else. She so friendly and went the extra mile. Anything I asked she helped with. Couldn't recommend this store and team enough
March 9, 2026
Unprompted review
Reply from Vodafone UK - Chester le Street
Hey Lynne,
Thanks for the lovely review and fantastic support for Mandy.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Very helpful
March 5, 2026
Unprompted review
Reply from Vodafone UK - Chester le Street
Hey Sarah,
Thanks for the lovely review and fantastic support.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
It was good and good experience and…
It was good and good experience and been told everything I needed to know thanks
February 27, 2026
Unprompted review
Reply from Vodafone UK - Chester le Street
Hey Emma,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Mandy was very helpful and went over…
Mandy was very helpful and went over all the device plans and prices.
February 26, 2026
Unprompted review
Reply from Vodafone UK - Chester le Street
Hey Brooke,
Thanks for the lovely review and fantastic support for Mandy.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2.
Thanks again,
Vodafone Social Media Team
I went into the Chester le street store…
I went into the Chester le street store and James helped me out he was friendly and helpful thank you
January 27, 2026
Unprompted review
Reply from Vodafone UK - Chester le Street
Hey Ella,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Jay made this experience excellent
Jay made this experience excellent.
Friendly and SUPER efficient.
Thank you so much.
January 23, 2026
Unprompted review
Reply from Vodafone UK - Chester le Street
Hey Carol,
Thanks for the lovely review and fantastic support for Jay.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Jay service was fast and efficient and…
Jay service was fast and efficient and helped me choose my first smartphone
January 23, 2026
Unprompted review
Reply from Vodafone UK - Chester le Street
Hey Erika,
Thanks for the lovely review and fantastic support for Jay.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
First Class service at Vodaphone Chester Le Street
We were seen by Mandy regarding a problem with a sim card which was from Voxi. She was extremely professional, pleasant and patient. She had to look at the new iPhone which was on Vodaphone contract and also the Voxi SIM which had been inadvertently transferred along with the old phone info. This had not worked since Christmas day and we had made numerous phone calls to Voxi and Vodaphone without success and were told to go into a Vodaphone shop. The problem is now resolved thanks to Mandy's perseverance.
January 15, 2026
Unprompted review
Reply from Vodafone UK - Chester le Street
Hey,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 and Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Mandy was brilliant explained…
Mandy was brilliant explained everything fantastic service
January 15, 2026
Unprompted review
Reply from Vodafone UK - Chester le Street
Hey Tony,
Thanks for the lovely review and fantastic support for Mandy.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Jay was fantastic amd helped transfer…
Jay was fantastic amd helped transfer my data for me
January 6, 2026
Unprompted review
Reply from Vodafone UK - Chester le Street
Hey Derek,
Thanks for the lovely review and fantastic support for Jay.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Good Service and efficient.
December 24, 2025
Unprompted review
Reply from Vodafone UK - Chester le Street
Hey John,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Homebroad band
Jay was great - got me a fantastic deal on my broadband and im excited to start being a customer of vodafone
December 24, 2025
Unprompted review
Reply from Vodafone UK - Chester le Street
Hey Omar,
Thanks for the lovely review and fantastic support for Jay.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
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