Went to Vodafone shop today. Fantastic help from Jay who looked into our case as the people we rang up did not help. Thank you so much Jay You went above and beyond and explained everything.
Company replied
Location
Switch location82 Front Street, DH3 3BB CHESTER-LE-STREET, GB
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See what reviewers are saying
We were seen by Mandy regarding a problem with a sim card which was from Voxi. She was extremely professional, pleasant and patient. She had to look at the new iPhone which was on Vodaphone contract a... See more
Company replied
Really lovely friendly knowledgeable and professional. Liv - helped me through upgrading my two Son’s phones and went out of her way to give us all the necessary advice we needed on the best plans f... See more
Company replied
I am one of those people who puts off upgrading my phone as the whole transferring of accounts, Apps etc, signing in/out is not something I relish. But I was attended to by a lady called Mandy in the... See more
Company replied
Company details
- Mobile Network Operator
- Cell Phone Store
- Internet Provider
- Phone and Internet Service
- Telecommunications Service Provider
About Vodafone UK - Chester le Street
Written by the company
Brands Available Here: Vodafone & Three
Visit Our Website - Vodafone
Visit Our Website - Three
Contact info
82 Front Street, DH3 3BB, CHESTER-LE-STREET, United Kingdom
4.9
Excellent
204 reviews
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A great day
I came into the shop because i had a text, my plan was coming to an end. Mandy was a great help in securing me a better cheaper deal.
May 15, 2025
Unprompted review
Reply from Vodafone UK - Chester le Street
Hey Daniel,
Thanks for the lovely review and fantastic support for Mandy.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Great service from Liv today
Great service from Liv today. Sorted a great deal for my new phone. Highly recommend going into the store as they are super helpful.
May 14, 2025
Unprompted review
Reply from Vodafone UK - Chester le Street
Hey Sharon,
Thanks for the lovely review and fantastic support for Liv.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Lovely customer service and always so…
Lovely customer service and always so helpful, Liv has helped us in the past with our phones and helped us switch over our broadband. Overall lovely customer service!
May 10, 2025
Unprompted review
Reply from Vodafone UK - Chester le Street
Hey Jade,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Fantastic experience from start to finish
Jack was fantastic from start to finish, very helpful and informative. Highly recommend.
April 26, 2025
Unprompted review
Reply from Vodafone UK - Chester le Street
Hey Jason,
Thanks for the lovely review and fantastic support for Jack.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via X at http://vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Excellent service and very helpful and…
Excellent service and very helpful and polite
April 8, 2025
Unprompted review
Reply from Vodafone UK - Chester le Street
Hey Peter,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Assistant was very good and helpful…
Assistant was very good and helpful Mandy went through Every thing very thorough
April 4, 2025
Unprompted review
Reply from Vodafone UK - Chester le Street
Hey Cindy,
Thanks for the lovely review and fantastic support for Mandy.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via X at http://vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Great service from Jack and Liv
Great service from Jack and Liv, their knowledge is extensive and they're very supportive.
March 18, 2025
Unprompted review
Reply from Vodafone UK - Chester le Street
Hello Dee,
It's great to hear that you received a 5 star service from Jack and Liv. Thanks for taking the time to provide feedback on this.
If you need help in the future, feel free to reach out to us via Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Excellent customer service from James
Excellent customer service from James, absolute credit to Vodafone at Chester le street. Had put off having to renew home broadband, upgrade a phone and sort out additional Sim card options. James made it as simple and as uncomplicated as possible. I ended up with a brilliant deal, and a positive customer experience
thanks to James and his knowledge. The Chester le street store had a lovely friendly and professional team and I would absolutely recommend them to help you 👌
March 8, 2025
Unprompted review
Reply from Vodafone UK - Chester le Street
I’m glad you had a positive experience thank you for sharing it with us. If you need anything you can reach us on Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY.
Thanks again,
Vodafone Social Media Team
Mandy at Vodafone
Warm welcome to the shop kind and ever willing to help makes me as a customer feel good
March 13, 2025
Unprompted review
Reply from Vodafone UK - Chester le Street
Hi Octavia. Thank you for your review. It's always lovely to read such nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Super helpful
Super helpful
Staff
Liv was very informative chatty and knowledgeable
March 10, 2025
Unprompted review
Reply from Vodafone UK - Chester le Street
Hello Sara,
Thanks for the feedback and support, we really appreciate it!
If you need help in the future, feel free to reach out to us via Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Brilliant
Brilliant, great support and information about all the plans
March 7, 2025
Unprompted review
Reply from Vodafone UK - Chester le Street
Thanks for the five star review, Lavinia! If you ever need help again, don't hesitate to pop our team a message on:
Facebook - vodafone.uk/3lCYUxW
X (formally Twitter) - vodafone.uk/3LXh2xl
Instagram - https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Liv was a pleasure to deal with
Liv was a pleasure to deal with, the first person I’ve dealt with in a phone shop who was capable of clear and concise expression.
March 3, 2025
Unprompted review
Reply from Vodafone UK - Chester le Street
Hello Christine,
Thanks for your review. It's always lovely to read great feedback, and we're glad you had a positive experience with Liv.
If you need help in the future, feel free to reach out to us via Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
I have never met anyone as brilliant as…
I have never met anyone as brilliant as Leon’s service. He helped me fix my device and made my bills £15 cheaper. User friendly for all ages highly recommended.
March 3, 2025
Unprompted review
Reply from Vodafone UK - Chester le Street
Hello Moira,
Thanks for letting us know what an amazing job Leon did at getting everything sorted for you!
If you need help in the future, feel free to reach out to us via Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
I would recommend Chester-le-street…
I would recommend Chester-le-street Vodafone Shop if you are in need of any sort of help. We went in and Liv helped us sort out a phone. She went though all the options, best deals and prices. She was very professional and friendly too, made us feel at ease straight away. Very happy with purchase and the whole experience. Thanks
February 22, 2025
Unprompted review
Reply from Vodafone UK - Chester le Street
Hi Melanie. Thank you for your review for Liv. It's always lovely to read such fabulous feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Staff friendly and very helpful
February 22, 2025
Unprompted review
Reply from Vodafone UK - Chester le Street
Hey Lee,
Thanks for letting us know what an amazing job our Staff Team did at getting everything sorted for you!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Great customer service
They answered all my questions, Leon was great and very friendly. Get yourself down the shop even just for a chat.
February 21, 2025
Unprompted review
Reply from Vodafone UK - Chester le Street
Hey Lorenzo,
Thanks for letting us know what an amazing job Leon did at getting everything sorted for you!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Great assistance by Liv
Great assistance by Liv, troubleshooted and found the fault on my phone and did a great job getting me a new deal.
Alot of time spent with great appreciation....the reason I always prefer to come in store. Thanks!!
February 20, 2025
Unprompted review
Reply from Vodafone UK - Chester le Street
Hi Stephen.
Thank you for your review.
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
New mobile purchase at Vodafone
Leon's expertise and assistance were invaluable during our mobile phone purchase; his pleasant and friendly demeanor made answering our numerous questions a true pleasure. Leon is a credit to Vodafone 😀
February 3, 2025
Unprompted review
Reply from Vodafone UK - Chester le Street
Hi Mo. Thank you for your review for Leon. It's always lovely to read such brilliant feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Amazing customer service
Amazing customer service! Super helpful and really good with my little boy whilst he was waiting for me to get my phone sorted out! Liv and Leon went above and beyond to help me. Very greatful!
January 28, 2025
Unprompted review
Reply from Vodafone UK - Chester le Street
Hi Shannon,
This is such an amazing review for Liv and Leon. Thanks for sharing your kind words and feedback. If you need any help in the future, please message us via Facebook PM: vodafone.uk/3K1e4GB – X (formerly Twitter): vodafone.uk/3nfdPyY or Instagram via Vodafone UK
Thanks again,
Vodafone Social Media team
Leon’s service was absolutely brilliant…
Leon’s service was absolutely brilliant 10/10 highly recommend speaking to him
January 27, 2025
Unprompted review
Reply from Vodafone UK - Chester le Street
Hi Christopher,
Thank you for your review and great feedback.
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
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