Went to Vodafone shop today. Fantastic help from Jay who looked into our case as the people we rang up did not help. Thank you so much Jay You went above and beyond and explained everything.
Company replied
Location
Switch location82 Front Street, DH3 3BB CHESTER-LE-STREET, GB
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See what reviewers are saying
We were seen by Mandy regarding a problem with a sim card which was from Voxi. She was extremely professional, pleasant and patient. She had to look at the new iPhone which was on Vodaphone contract a... See more
Company replied
Really lovely friendly knowledgeable and professional. Liv - helped me through upgrading my two Son’s phones and went out of her way to give us all the necessary advice we needed on the best plans f... See more
Company replied
I am one of those people who puts off upgrading my phone as the whole transferring of accounts, Apps etc, signing in/out is not something I relish. But I was attended to by a lady called Mandy in the... See more
Company replied
Company details
- Mobile Network Operator
- Cell Phone Store
- Internet Provider
- Phone and Internet Service
- Telecommunications Service Provider
About Vodafone UK - Chester le Street
Written by the company
Brands Available Here: Vodafone & Three
Visit Our Website - Vodafone
Visit Our Website - Three
Contact info
82 Front Street, DH3 3BB, CHESTER-LE-STREET, United Kingdom
4.9
Excellent
204 reviews
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Reply from Vodafone UK - Chester le Street
Hey Simon,
Thanks for the lovely review and fantastic support for Jay.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Great service by Jack
December 18, 2025
Unprompted review
Reply from Vodafone UK - Chester le Street
Hey there,
Thank you for the wonderful review. It's a pleasure to receive such kind comments about Jack.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Fantastic service from David
Fantastic service from David.
Very friendly and knowledgeable
August 23, 2025
Unprompted review
Reply from Vodafone UK - Chester le Street
We're happy to hear that you had such a positive experience and appreciate you sharing your fantastic feedback with us.
Thanks,
Vodafone Social Media Team
great customer service
great customer service. very quick with what i needed.
August 22, 2025
Unprompted review
Reply from Vodafone UK - Chester le Street
We're so happy to hear that you received such great support! We appreciate you taking the time to leave us this lovely review.
Thanks,
Vodafone Social Media Team
Prefer to go to a shop and have a…
Prefer to go to a shop and have a personal service. Any problems or questions sorted. Fantastic service.
August 18, 2025
Unprompted review
Reply from Vodafone UK - Chester le Street
We're happy to hear that you had such a positive experience and appreciate you sharing your lovely feedback with us.
Thanks,
Vodafone Social Media Team
Jack was so helpful
Jack was so helpful and friendly and guided through the entire sale with great care!
August 16, 2025
Unprompted review
Reply from Vodafone UK - Chester le Street
We're happy to hear that you had such a positive experience and appreciate you sharing your lovely feedback with us.
Thanks,
Vodafone Social Media Team
Been in to get an iPhone 15 had…
Been in to get an iPhone 15 had absolutely mint service and experience from James would 100% reccomend
July 26, 2025
Unprompted review
Reply from Vodafone UK - Chester le Street
Hey Cameron,
Thanks for the lovely review and fantastic support for James.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Was greeted by James at the door very…
Was greeted by James at the door very professional asked if there was any help o needed in the end there was. Needed a new phone but was sure of the process or all the things around it James and jack where more then happy to walk through the steps with me telling me the benefits of each add on and explaining how they work. He kept if professional but also relatable giving me there opinions on phones and plans, I left very happy with my new phone and I will be going back there again definitely jack and James are a credit to the store
July 11, 2025
Unprompted review
Reply from Vodafone UK - Chester le Street
Hey Ben,
Thanks for the lovely review and fantastic support for James.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Great customer service and fast service
Great customer service and fast service
July 7, 2025
Unprompted review
Reply from Vodafone UK - Chester le Street
Hey Michael,
Thank you for your review. It's always lovely to read such nice feedback. If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Mandy is Knowledgeable and patient to…
Mandy is Knowledgeable and patient to cover all the options available to make sure I got the best deal for me.
July 4, 2025
Unprompted review
Reply from Vodafone UK - Chester le Street
Hey Paul,
Thanks for the lovely review and fantastic support for Mandy.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Recently used the Vodafone shop in…
Recently used the Vodafone shop in Chester le steet and have been very impressed with the service provided by Olivia, jack, James and Mandy who were all very patient, understanding and helpful.
July 4, 2025
Unprompted review
Reply from Vodafone UK - Chester le Street
Hey Derek,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Visited Chester le Street branch to…
Visited Chester le Street branch to upgrade.
Very good atmosphere and friendly staff - made upgrading easy and efficient
Would recommend to anyone in the area.
June 30, 2025
Unprompted review
Reply from Vodafone UK - Chester le Street
Hi Keith,
Your kind words mean so much—thank you for sharing this wonderful review!
If there’s ever anything you need, our Social Media team is just a message away. Feel free to reach out to us on Facebook at vodafone.uk/2Fpnah2 or on X at vodafone.uk/3LXh2xl.. We’re always here to help!
Thanks again,
Vodafone Social Media Team
Great service off both customer advisors would recommend Voda phone anytime
Great service off customer service staff
June 30, 2025
Unprompted review
Reply from Vodafone UK - Chester le Street
Hey Alan,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Great Service
Great service from James made the process of getting a new phone very easy and also checked my other devices were getting the best value for money.
June 10, 2025
Unprompted review
Reply from Vodafone UK - Chester le Street
Hi Claire.
We appreciate your positive feedback and are happy to hear that you found the service helpful when upgrading your phone and reviewing your account.
Thanks,
Vodafone Social Media Team
Excellent all round
Excellent all round. Need a phone see James. He is very knowledgeable and patient
June 7, 2025
Unprompted review
Reply from Vodafone UK - Chester le Street
Hi Barry.
We're happy to hear that you had such a positive experience with our agent James!
Thanks,
Vodafone Social Media Team
Mandy helped fix an issue from another…
Mandy helped fix an issue from another branch. Upgraded me to a phone
June 5, 2025
Unprompted review
Reply from Vodafone UK - Chester le Street
Hi Margaret. We're happy to hear that the issue from the other branch was resolved and that you were upgraded to a phone.
We appreciate your feedback!
Thanks,
Vodafone Social Media Team
Mandy was very helpful
Mandy was very helpful, very pleasent and polite. Help me with a good choice of phone change.
June 2, 2025
Unprompted review
Reply from Vodafone UK - Chester le Street
Hi Gail,
Thank you so much for your wonderful review and the amazing support you’ve shown for Mandy—it truly means a lot to us!
If there's ever anything you need, please don't hesitate to reach out to our Social Media team. You can find us on Facebook at vodafone.uk/2Fpnah2 or on X at vodafone.uk/3LXh2xl.. We're always here for you!
Thanks again,
Vodafone Social Media Team
Great Service
Greeted as soon as I entered the store. Was given friendly & informative advice. Nothing was too much trouble
May 26, 2025
Unprompted review
Reply from Vodafone UK - Chester le Street
Hey Aimee
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Very helpful and friendly hepwd with…
Very helpful and friendly hepwd with everything that we needed.
May 24, 2025
Unprompted review
Reply from Vodafone UK - Chester le Street
Hey Graham,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Mandy was very helpful great customer…
Mandy was very helpful great customer service
May 15, 2025
Unprompted review
Reply from Vodafone UK - Chester le Street
Hey Angela,
Thanks for the lovely review and fantastic support for Mandy.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
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