Went to Vodafone shop today. Fantastic help from Jay who looked into our case as the people we rang up did not help. Thank you so much Jay You went above and beyond and explained everything.
Company replied
Location
Switch location82 Front Street, DH3 3BB CHESTER-LE-STREET, GB
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See what reviewers are saying
We were seen by Mandy regarding a problem with a sim card which was from Voxi. She was extremely professional, pleasant and patient. She had to look at the new iPhone which was on Vodaphone contract a... See more
Company replied
Really lovely friendly knowledgeable and professional. Liv - helped me through upgrading my two Son’s phones and went out of her way to give us all the necessary advice we needed on the best plans f... See more
Company replied
I am one of those people who puts off upgrading my phone as the whole transferring of accounts, Apps etc, signing in/out is not something I relish. But I was attended to by a lady called Mandy in the... See more
Company replied
Company details
- Mobile Network Operator
- Cell Phone Store
- Internet Provider
- Phone and Internet Service
- Telecommunications Service Provider
About Vodafone UK - Chester le Street
Written by the company
Brands Available Here: Vodafone & Three
Visit Our Website - Vodafone
Visit Our Website - Three
Contact info
82 Front Street, DH3 3BB, CHESTER-LE-STREET, United Kingdom
4.9
Excellent
204 reviews
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Easy going helpful staff
January 13, 2024
Unprompted review
Reply from Vodafone UK - Chester le Street
Hey Paul,
Thanks for the feedback and support, we really appreciate it!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X (formerly Twitter) at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
Great customer experience
Not being the most technical it was great having Mandy help me through the process of buying a new phone and having the patience to set it up ready for me to get going. Mandy was really knowable and a lovely person too
January 13, 2024
Unprompted review
Reply from Vodafone UK - Chester le Street
Hi there Gillian,
Thank you for your great review about Mandy. We're glad you had a lovely experience in store!
If you ever need our help, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X at vodafone.uk/3nfdPyY
Thanks, Vodafone Social Media Team
Couldn't help anymore than he did ..
Couldn't help anymore than he did ... Very polite patient and excellent face to face meeting ... Upgraded advised and helped me choose my new device .... Callum is definitely An amazing asset to Vodafone
January 9, 2024
Unprompted review
Reply from Vodafone UK - Chester le Street
Hey Lisa,
Thank you for your review and feedback.
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Excellent in store service
Very helpful staff and explained everything we needed really well
January 4, 2024
Unprompted review
Reply from Vodafone UK - Chester le Street
Hi Paul,
This is a lovely review for our store. Thanks for sharing.
If you need any help in the future, please message us via Facebook PM: vodafone.uk/3K1e4GB - X (formerly Twitter): vodafone.uk/3nfdPyY or Instagram via Vodafone UK
Thanks again,
Vodafone Social Media team
Mandy was excellent
Mandy was excellent, very patient as I'm partially deaf. I also suffer with my mental health and Mandy made sure to make me feel at ease.
January 2, 2024
Unprompted review
Reply from Vodafone UK - Chester le Street
Hi Carolyn,
Thanks for taking the time to leave us a review, and share this feedback for Mandy.
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Face to face help was great very…
Face to face help was great very helpful Polite, a pleasure to be in the shop.
January 2, 2024
Unprompted review
Reply from Vodafone UK - Chester le Street
Hi there,
Thank you for your review, and feedback.
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Smooth renewal process
Managed to get new SIM only package with payments in line with existing contract. 😀
December 22, 2023
Unprompted review
Reply from Vodafone UK - Chester le Street
Hi Martin. Thank you for your review. It's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - http://vodafone.uk/3K1e4GB
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Service from Chloe was very…
Service from Chloe was very professional. She explained everything clearly to me to help me understand
December 22, 2023
Unprompted review
Reply from Vodafone UK - Chester le Street
Hi Dawn. Thank you for your review for Chloe. It's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - http://vodafone.uk/3K1e4GB
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Reply from Vodafone UK - Chester le Street
Hey Margaret,
This is really great to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X (formerly Twitter) at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
very helpful staff and very…
very helpful staff and very understanding
December 15, 2023
Unprompted review
Reply from Vodafone UK - Chester le Street
Hi Owen,
Thank you for your review. If you ever need anything, please reach out to the Social Media team through Facebook http://vodafone.uk/3K1e4GB or X @VodafoneUK.
Thanks,
Vodafone Social Media Team
Very helpful and friendly
Really helpful staff who took time to listen to what I needed and made changes to my account.
Heather
December 8, 2023
Unprompted review
Reply from Vodafone UK - Chester le Street
Hey Heather,
This is really great to hear, thanks for the feedback and support!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X (formerly Twitter) at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
Good staff
Mandy tried everything to upgrade my laptop, unfortunately the system as usual didn't allow me. I can't praise mandy enough as the amount of times over the kast few years she has had to dort my account, all credit gor her patience.
December 7, 2023
Unprompted review
Reply from Vodafone UK - Chester le Street
Hey Anthony,
Thanks for letting us know what an amazing job Mandy did at getting everything sorted for you!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
Mandy at Chester Le street was…
Mandy at Chester Le street was fantastic really helpful and sorted out a very good deal for me
November 21, 2023
Unprompted review
Reply from Vodafone UK - Chester le Street
Hi Alison,
Thanks for taking the time to leave a review, it’s really appreciated. If you ever need anything, please reach out to the Social Media team through Facebook http://vodafone.uk/3K1e4GB or X @VodafoneUK.
Thanks,
Vodafone Social Media Team
Best service I’ve seen
November 10, 2023
Unprompted review
Reply from Vodafone UK - Chester le Street
Hi Ziad,
Thanks for reviewing and sharing this great feedback.
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Very helpful
Talked through options available. Felt no obligation to purchase/upgrade despite being unsure what I needed. Very helpful & friendly.
November 4, 2023
Unprompted review
Reply from Vodafone UK - Chester le Street
Hi Sarah,
Thanks for taking the time to leave a review, it’s really appreciated. If you ever need anything, please reach out to the Social Media team through Facebook http://vodafone.uk/3K1e4GB or X @VodafoneUK.
Thanks,
Vodafone Social Media Team
Very poor attitude from chloe who I…
Very poor attitude from chloe who I initially dealt with
Walked off saying I had a poor attitude.
Luckily I then spoke to many who was much easier to deal with and gave some useful advice
October 20, 2023
Unprompted review
Reply from Vodafone UK - Chester le Street
Hi Neill,
Thank you for your review. I am sorry to hear of your recent experience but happy to hear Many was able to resolve your issue. If you do wish to discuss this further, please reach out to the Social Media team through Facebook http://vodafone.uk/3K1e4GB or X @VodafoneUK.
Thanks,
Vodafone Social Media Team
Excellent customer service very helpful
October 7, 2023
Unprompted review
Reply from Vodafone UK - Chester le Street
Hey John,
Thanks for the feedback and support, we really appreciate it!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
Great help
Chloe has been an amazing help. Came to store to arrange a roaming plan and it she found the best deal and walked away with a new phone
October 7, 2023
Unprompted review
Reply from Vodafone UK - Chester le Street
Hey,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
Callum dealt with the enquiry I had and…
Callum dealt with the enquiry I had and then sorted out my renewal of the broadband deal for another 24 months,
October 4, 2023
Unprompted review
Reply from Vodafone UK - Chester le Street
Hi Allan. Thank you for your review for Callum. It's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - http://vodafone.uk/3K1e4GB
Twitter - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Ebony was very helpful
July 31, 2023
Unprompted review
Reply from Vodafone UK - Chester le Street
Hi Leslie,
Thanks for taking the time to leave a review, it’s really appreciated. If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at @VodafoneUK.
Thanks,
Vodafone Social Media Team
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